The Psychology Of Old Technology

, , , , | Working | September 7, 2017

(On my way out of the psychology department building, I pick up one of the books from their free book pile. It had a nice leather cover, so I think I could do some interesting craft things with it, but when I look closer I realize it is a 1972 book on current perspectives in abnormal psychology, which is too interesting to cut up. My partner is driving us to get food, while I look at the book, and in the very back of the book I find some flexi discs [something I didn’t know existed] that are recordings of therapy sessions. My partner also thinks the book is pretty cool, and brings it into the fast food place to take a look at it and the flexi discs.)

Me: “Can I get a [sandwich] and an order of [specialty fries]?”

Cashier #1: “Sure, would you like that to be a combo?”

(While I’m ordering, I notice another cashier looking at us and bending and twisting in weird ways. A few seconds later, I realize she’s trying to get a look at the book my partner is holding.)

Cashier #2: “Sorry, I’m being nosy. That book looks really cool.”

Partner: “Oh!” *putting it down on the counter* “Yeah, it is! It’s a forty-year-old psychology textbook.”

Cashier #2: “Whoa, really?!”

Me: “Yeah, and look at this!” *I flip to the back and pull out the flexi discs.*

(Three cashiers are gathered around looking at the book now.)

Cashier #3: “Is that vinyl?”

Me: “It’s called a flexi disc, apparently. These are recordings of therapy sessions from 1972.”

Cashier #2: “Whoa, no way! That’s so cool!”

(We managed to finish our order after that, but it felt like a great little connection. I hope we gave them a story to tell their friends!)

The Jon Snow Burger: For Those Who Know Nothing

, , , , , | Right | September 6, 2017

(I’m a manager at a very popular fast food restaurant. One of the cashiers comes up to me and says there’s a complaint. Being the manager, I go to the customer to handle it. The customer is already angry, and is more or less yelling everything.)

Customer: “There’s hardly anything on this cheeseburger! I want you to make it again! And I’m not paying extra!”

(Initially assuming the cheeseburger was made wrong, I apologize and go to throw it away. As I’m taking it back, I open it up and check it. It’s made perfectly. I go back to the customer.)

Me: “I’m sorry; I’m not sure what you need. This cheeseburger has everything it’s supposed to. Did you want a different sandwich?”

Customer: *pointing to the menu on the wall* “I want one of those!”

(The menu is digital and the pictures change. It does tend to show mostly fancier sandwiches, but they are labelled.)

Me: *glancing to the changing picture* “…did you want [sandwich that happens to be on the screen this second]?”

Customer: *as the picture continues to change* “I want what’s on the screen!”

(It’s at this point, I realize he has no idea what he wants, and is mad that his cheeseburger wasn’t as fancy as some of our other sandwiches.)

Me: “I’d be happy to get you what you want. The picture changes to show a variety of our sandwiches.” *I begin naming each sandwich as it appears on the screen.*

Customer: “Forget it! I’m never coming back to this [Restaurant] again!”

(I’m not sure what he expected. It’s a fast food place; a regular cheeseburger is the exact same in every one!)

Not Seeing The Window Of Opportunity Here

, , , , | Right | September 5, 2017

Me: “Hi, welcome to [Chain Restaurant], how can I help you tonight?”

Customer: *very muffled voice* “Huh? I can’t hear ya; speak up!”

(Some back and forth “excuse me?”s and “huh?”s happen, until I ask the customer to pull up to the window so I can take her order there. She somehow understands. The customer pulls up into the drive-thru window. I usually wait about one second for customers to roll their window down, but this woman just started talking.)

Customer: *still muffled* “Yeah, so, can I get a mrmmhmmrm.”

Me: “I’m sorry, ma’am, but I still can’t hear you.”

Customer: “Maybe this’ll help.”

(THEN she rolled her window down, and the order was taken and made properly with no other issues. I didn’t really suggest anything, because I thought her car window was broken.)

You’d Have To Pay Me To Eat There

, , , , | Working | September 5, 2017

(We live near a major university. Most fast food workers and all managers at this restaurant on campus are students supplementing their income. My husband and I go through the drive-thru for a snack.)

Cashier: “Your total is $8.”

(My husband hands him $23 so we can get $15 change. The cashier hits enter [exact change] on the register, so the screen does not tell him how much change to give us. He looks very confused.)

Cashier: “Um…” *hands husband $20*

Husband: “This is the wrong change; your till will be off.” *tries to hand cashier back the $20*

Cashier: “Um… just a moment.” *calls manager over, and we hear this through the window*

Cashier: “Their total was $8. They gave me $23. How much change should they get?”

Manager: “What did the register say?”

Cashier: “Uh, nothing. I hit enter.”

Manager: “I don’t have time to figure this out. I’ll comp it. Return their money.”

Cashier: *still does not take $20 husband tries to hand him* “Your order is on the house.” *hands my husband another $23*

(And that’s how we got paid to eat fast food by the restaurant manager.)

They Have Everything You Want Except Everything You Want

, , , , | Working | September 5, 2017

They Have Everything You Want Except Everything You Want

Fast Food, Drive-Thru, Ohio, USA

 

Us: “Can we get a ten-piece chicken nugget value meal please?”

Employee On The Intercom: “I’m sorry, we’re out of chicken nuggets right now.”

Us: “Then we’ll take a [Burger] with cheese.”

Employee: “I’m sorry, we’re out of [Burger] patties, too.”

Us: “What DO you have?”

Employee: “Everything but nuggets and [Burger] patties!”

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