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She Needs All The Sweetness She Can Get

, | USA | Bad Behavior, Crazy Requests, Extra Stupid, Food & Drink

(I am working at a well-known fast food restaurant when a lady comes in and asks for a large vanilla iced coffee with two extra pumps of sugar. We already put five pumps in all large iced coffees. A little while later she comes running back up to the counter. I hear the conversation between my manager and her.)

Lady: “You got it wrong again! This is too sweet! How hard is it to make a god- d***ed iced coffee with TWO extra sugar!?”

Manager: “I’m sorry about that, ma’am. I will be happy to replace your coffee but I have to ask you to refrain from cussing. There are children here.”

Lady: “Fine! Just get me my coffee. ONLY TWO extra sugars! Not 20 like you always do!”

(My manager goes to make her a new iced coffee. He hands it to her and asks her to try it.)

Lady: “Finally! Someone can get it right.”

(She storms out of the store without another word and I walk over to my manager.)

Me: “Sir, I made that coffee and I can assure you I only put 2 extra sugars in it.”

Manager: “I know. She comes in every now and then and does the same thing. What she really wants is ONLY two pumps of sugar.”

Me: “Has anyone told her?”

Manager: “Yes, but she insists that extra means only.”

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Closing On A High

| Orem, UT, USA | At The Checkout, Crazy Requests, Criminal & Illegal, Time

(I’m a 19-year-old closing shift manager, who has one other employee with me. I come from a very strict religious family, in a very conservative town, so I can say that I’m a bit naive about certain things. One night just as I am walking to lock the doors at 10:58 pm, someone walks up and catches me.)

Customer: “Aww, are you closing? I just wanted a couple of burgers.”

Me: *thinking that technically we had two minutes* “Well we are about to close, but we can make a couple of burgers. No problem.”

Customer: *at the register* “Okay, let me have 18 burgers, 16 fries, 2 onion rings and 18 [Soda]s.”

Me: *knowing that once he is in the store, by policy I have to serve him, I’m fuming* “Okay, sir, but that is a lot of food, and we aren’t set up for that much. Everything has to be cooked from scratch. It’s going to take quite some time.” *hoping he will change his mind*

Customer: “That’s okay. I’ll wait…”

(After spending almost twenty minutes cooking all this food, it’s finally ready.)

Me: *trying to hide my anger at having to stay well past the end of my shift* “Thank you for you order; here you go.”

Customer: “Hey, thanks, dude. Here, I have a tip for you, since you were so nice to stay and cook for me.”

(The then hands me a small envelope. I just want him to leave, so I can go home, so I take it and walk him out. I head back to the office and start with my closing duties.)

Fellow Employee: “So what did that guy give you in the envelope?”

Me: “I don’t know. I didn’t look.” *opening the envelope, it’s full of marijuana, which I’ve actually never seen before in my life* “What the heck is this?”

Fellow Employee: “Well, that explains a lot.”

Me: “What do you mean?”

Fellow Employee: “He had the munchies…” *turning around, leaving me holding my first and last bag of weed*

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They All Come Out On Halloween

| Port St Lucie, FL, USA | Bad Behavior, Food & Drink, Holidays

(It is seven am, Halloween morning, during the start of our breakfast rush. We park two cars, one for a large order and one for two hash browns.)

Employee: *comes back inside after bringing the two bags out to the cars* “I think you guys handed me the wrong order. The woman gave me a receipt for a large order but the man said he didn’t have two hash browns either. The man stuck the bag with the big order between his legs. I asked for the receipt and food but he wouldn’t give me either.”

Man: *on cue* “I want my f****** food! I got the wrong order!”

Employee: “I was trying to get the receipt, sir, but can we get the bag back?”

Man: *in a smug tone* “Oh, bite me.”

Me: “Okay, sir; just let me see your receipt and I will gladly get it to you.”

Man: “I JUST WANT MY F****** FOOD!”

Me: “I understand, sir. I can go ahead and print the receipt for you if you’d like. Just let me know what items you had and I can get it for you.”

Man: “Are you f****** kidding me? JUST GIVE ME MY FOOD!”

Me: “Sir, I will. I just need to know what you had so I can get it for you.”

Man: “This is f****** stupid. You won’t give me my food!” *stomps out of the store, never bringing the bag with the wrong order back*

Woman: *comes inside* “I’ve been waiting for my order for a while now.”

Me: *utterly perplexed* “I… I believe that man just left with your food. But don’t worry, ma’am, I’ve got it for you.”

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Super Bowl Scam Day

| CA, USA | At The Checkout, Liars & Scammers

(I am working as the shift supervisor during the late afternoon on a Super Bowl Sunday. It is typically one of our slowest days of the year, so it’s just myself and two other employees working. A guest pulls to the speaker and orders. Because we have no other orders my cook makes his order right away, and since it takes the guest a little over a minute to pull around, I have his order bagged and ready before he gets to my window.)

Me: “Good afternoon, sir. Your total today is [total].”

(The guest hands over his payment, and I make the change quickly.)

Me: “All right, sir, here’s your receipt, and your change. Just one moment, and I will have your drinks for you.”

(I turn around and grab the tray with his drinks and see that he is already pulling out of the drive-thru. I lean out the window and shout for him.)

Me: “Sir! Sir! Your drinks!”

(The guest backs up to the window and I hand out his drinks.)

Me: “Here you go. Wouldn’t want you to leave without these.”

Guest: “What are you going to give me?”

Me: “I’m sorry?”

Guest: “Normally when you people mess up, you give me something, like free cookies or something. What are you going to give me?”

Me: “I’m sorry, sir, I didn’t mess up. I told you I had your drinks and when I tried to hand them to you, you were driving away.”

Guest: “This is stupid! You owe me something. I’m missing the Super Bowl for this!”

Me: “I’m sorry, sir. I understand how frustrating that is. I’m missing a Super Bowl party myself.”

Guest: “You’re really not going to give me anything?”

Me: “No, sir, I am not.”

Guest: “Fine! I’ll just call tomorrow. They’ll give me something!”

Me: “Best of luck to you with that, sir. Enjoy your food, and have a wonderful rest of the evening!”

(The guest glared at me for a few seconds, before driving off. I left a note for the managers for the following day. The guest did try to call, but my general manager told him that we would not be giving him something free because he chose to drive away without his drinks while I was trying to hand them to him.)

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Only Half Sober

| England, UK | Money

(I am working as a cashier at a famous fast food restaurant. We have a special breakfast menu which is served from 5 am to 10:30 am exclusively and the main menu is outside of those times. A VERY drunk woman staggers in at 7 am.)

Drunk Woman: *slurred mumbling* “A burger, please.”

Me: “Sorry, I’m afraid we don’t have any burgers at the moment. We’re only serving breakfast right now.”

Drunk Woman: “Oh. I’ll have some fries then.”

Me: “Sorry, we do not serve fries at breakfast.”

Drunk Woman: “Oh… what can I have that’s like a burger?”

Me: “The closest I can suggest is a sausage muffin without the egg.”

Drunk Woman: “Fine, then, I’ll have two of them. And a bottle of water.”

Me: *thinking: yes, you need that water to sober up!* “Okay, that’s [total], please!”

Drunk Woman: *hands me HALF of a ten-pound note; it looks like it’s been literally ripped in half*

Me: “Um, this is half of a note.”

Drunk Woman: “Does it matter?”

Me: “Um, yes. Yes, it does.”

Drunk Woman: “Oh, okay, then.”

(She took her half of the ten pound note and staggered out, whilst we all watched, confused. Finally my colleague turned to me.

Colleague: “What’s betting that she thought half a tenner is worth a fiver?”

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