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Being Nice Is Free

| Jeffersonville, IN, USA | At The Checkout, Bad Behavior, Food & Drink

(I’m unfortunately with the person who is causing this scene. The fast food place is closed on the inside due to a leak of some sort in the lobby, so only the drive-thru is open. It’s the busy time of day and the line is very long but I have no problem waiting. I’m in the car with my step-dad, who is one of those entitled people, and regardless of where he goes thinks he deserves something free. When we finally get up to the window, he starts shouting at the poor lady.)

Step-Dad: “I should get something for free for you making me wait so long. What are you going to give me for free? Give me a Diet [Soda]. I’ll take that for no charge since you made me wait so long.”

Employee: “You know, sir, I have no problem with that at all if you could just ask nicely instead of saying that you ‘should’ get something for free. I apologize for the wait; our lobby is closed, we are doing the best we can, and we are also currently understaffed.”

Step-Dad: “I don’t care! You made me wait! So I SHOULD get something for free, and it’s not my problem you are understaffed; hire more people!”

Employee: “Again I apologize. I will get you a drink for no charge, but if you were nicer with the way you treat people, it would go a lot further for you.”

(I really was hoping she would give him nothing, and just dump the soda on him because he didn’t deserve it and I could tell she was already stressed out, I assume, from people all day yelling just about the same thing. I called and asked to speak with her as soon as I got home and apologized to her for his behavior and that she did nothing to deserve that. She was very sweet and said the two cars ahead of us had been the same way, and many other people throughout the day. The car ahead of us had even thrown something at her. I told her to keep up the excellent work they were doing and try to stay positive, and that I thought she should have just thrown the soda at him, so we had a good laugh about that. I wish I could have offered her more than an apology for him, but it was the best I could do. I just hope it somehow helped to keep her day from being ruined by him, and other people like him, because she, or anyone in her position, doesn’t deserve to be treated that way.)

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Getting There One Micro Clue At A Time

| BC, Canada | Bizarre, Food & Drink

(I am a supervisor at a fast food restaurant. We don’t sell very much decaf coffee in the afternoon, so the decaf pot often gets cold before it is all used up.)

Customer: “Could I get a small decaf coffee?”

Me: “Hmm, it’s not too fresh right now. I can make a fresh pot if you like; it would only be a few minutes.”

Customer: “No, that’s fine; I’ll just drink the one you have there.”

(The customer takes her decaf coffee and sits down. She comes back a couple minutes later.)

Customer: “Excuse me! This coffee is cold.”

Me: “I’m sorry to hear that. It’s not very fresh. Would you like me to put on a fresh pot for you?”

Customer: “No.”

Me: “Okay, I can refund your coffee, then.”

Customer: “No.”

Me: “So… what do you expect me to do about it?”

Customer: “Microwave my coffee!”

(I microwaved the customer’s coffee, and she seemed satisfied!)

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A Shocking Inaction At The Contraction

| Brisbane, QLD, Australia | At The Checkout, Bizarre, Health & Body

(A heavily pregnant woman comes to the counter. She begins her order, but pauses to clutch her stomach while groaning. It is a Friday afternoon.)

Me: “Are you all right?”

Customer: “Yep, just having a contraction!”

Me: “Um…”

Customer: *resumes ordering, pauses to groan* “I have a pre-admission on Tuesday. She’d better wait til then!”

Me: “I don’t think your baby is gonna wait!”

Customer: “Oh, she will. It always takes forever. I have three other kids and they all took a few days.”

Me: *puts order together and hands it to her* “Well, good luck!”

Customer: *groans, clutches stomach* “Tuesday’s the day!”

Coworker: *after customer has left* “I bet we’ll see her on the news tonight having a baby in the car-park.”

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All Wrapped Up In Karma

| Toronto, ON, Canada | Bad Behavior, Food & Drink, Popular

(I’m a customer in this story. I walk into the restaurant, a semi-fast food Middle Eastern place. There’s another man, shorter and maybe in his mid-50s, ordering. The single employee is making him a salad. Also note that it’s two-for-five-dollar falafel wrap day.)

Man: “Y’know what? I’ve decided that I’ll have a falafel wrap instead.”

(The employee is already halfway through making him a salad.)

Employee: *reluctantly scraps salad and starts making a wrap*

Man: “I want chickpeas on it, and — wait, where are those chickpeas grown?”

Employee: “Well, we’re sourced by other companies. I’m not entirely sure where the individual ingredients come from.”

Man: “Hmm, okay. What about that lettuce? There’s a bit of discoloration in that! How do I know that’s safe? I won’t pay full price for lettuce of that quality!”

(This all goes on for about fifteen minutes, asking detailed and accusing questions about each and every ingredient. After he finally finishes…)

Man: “And I also want red onions.”

Employee: “Um, sir, we don’t sell red onions.”

Man: “Sure you do! I saw them at your other location just last week!”

Employee: “Are you sure they were real?” *gestures towards the decorative basket of plastic veggies on the counter*

Man: “Yes, I’m sure! I saw them at your other location just last week! Give me my onions!”

(This goes back and forth a few more times. Finally, the man gives in.)

Employee: “And your total is $5.65.”

Man: “What?! That is way too much! Your sign says right up there that falafel wraps are half price on Tuesdays!”

Employee: “No, what that means is that you can get two for the price of one today. You could get another for free though.”

Man: “It’s all the same anyway! You get the ingredients dirt cheap. So just—”

(And then, instant karma strikes! The man quickly looked over to the other side of the street where his car was getting a ticket. Of course this guy wouldn’t even pay for parking!)

Man: “S***!

(He runs across the busy road to try to stop the ticket, almost getting hit by a car in the process, but ultimately failing to reach the officer in time. While he’s out there complaining to the officer, the employee and I both just start to laugh at this guy.)

Employee: “You know what? The thing is that normally people are in here for two or three minutes, so even if they don’t pay for parking, they don’t usually get caught. If they’re about to, I’ll warn them. But not this guy. That officer was there for a good thirty seconds before he noticed her.”

(The ending to all of this? The man didn’t even come back to get his wrap! So instead of an extra $2.50, he had to cough up anywhere between $30 and $300!)

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Drive-Thru To The Explosive End

| CA, USA | Bad Behavior, Wild & Unruly

(I work the graveyard shift and have to clean the whole store while still taking orders. We are trained to not sell at the window for safety reasons, since the area isn’t the safest place you can be.)

Man: *knocks on the window*

Me: *cracks it open a bit* “I’m sorry, sir, but I am not allowed to sell at the window.”

Man: “Why not? I’m a paying customer. I should be able to get my food!”

Me: “Sir, the drive-thru is for cars only. These are corporate policies…”

Man: “So you’re saying I can’t buy anything here right now since I don’t have a car?”

Me: “Yes, that’s exactly what I am saying.”

Man: “But I’m hungry.”

Me: “Sir, I told you I can’t sell at the window. I have stuff I still need to clean: my dining room, my fryers, my shake machine, bathrooms, and drive-thru, just to name a few. A few tacos to get written up seems hardly worth it; my boss has video cameras watching everything that goes on in case a customer causes a disturbance or if an employee tries to steal food or money.”

(I point to a camera which my boss has there just to deter people; it doesn’t actually work. I use this so I have an excuse to get back to cleaning.)

Man: “So you’re saying you just don’t give a f***, then?”

Me: “Well, I guess if you want to put it that way, then yes, sir, you’re describing that on point.”

Man: “Homie, I should just beat your a** right now.”

(I look at him with a straight face, then yell “HAHAHA” and close the window and put the metal napkin holders in front of it so he can’t open it, since it has no lock. I walk away, and as I’m walking away I hear him hit the window. My headset then dings indicating a car is coming to order.)

Me: “Hello, welcome to [Establishment]. How may I help you today?”

Customer: *sounds like he’s yelling from really far away* “Uh, yeah, you know your speaker is on the ground out here, right?”

Me: “W… what?”

(I told the guy to come up to the window so I could place his order because we could barely hear each other. I went outside and propped the speaker up against the menu board, with plenty of cursing to accompany it.)

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