(I go through the drive-thru for our dinner. When I get home, I discover my wife’s burger is wrong. I return to the store.)

Me: “I went thru the drive-thru a few minutes ago, and this is supposed to be a hamburger, but there’s cheese on it.”

Manager: “Sir, I am so sorry. We’ll fix that right away.” *tells cook the correct order*

(Another customer walks up.)

Other Customer: “Excuse me, this is not what I ordered.”

Manager: “I’m so sorry, ma’am, let me fix that.” *tells the cook correct order*

(A few minutes pass.)

Manager: “Here you are, sir. Again, I’m sorry for the mistake.”

(As I turn to leave, another customer walks up to the counter.)

Another Customer: “Hey, I just went through the drive-thru and my order is wrong.”

Manager: *turns to the back* “WHO’S TAKING ORDERS BACK THERE?! THIS IS RIDICULOUS!”

(We get a line of about ten cars at once in the drive-thru. Two cars in, I hear a car at the end of the line laying on their horn.)

Me: *over headset* “Is that one of our customers honking?”

Coworker: *over headset* “Yes, and she’s yelling about something, too.”

(Less than four minutes later, the angry customer is at my window. I have her food ready.)

Me: “Here you go. Sorry about the—”

Customer: “I want to know why the hell it TOOK SO LONG TO GET THAT LINE GONE.” *she yanks the bag so forcefully out of my hand that the bag rips* “NOW YOU’VE MADE ME LATE FOR WORK, YOU F****** IDIOT. WHAT TOOK SO F****** LONG?!”

Me: “I’m sorry, ma’am, we just got busy. I do apologize for your wait—”

Customer: “GIVE ME MY F****** [SODA]!”

Me: “Here’s your [Soda]. Again, I’m sorry about your wait.”

Customer: “F*** YOU ALL!” *speeds away*

Manager: *over headset* “If a five minute wait made her late for work, she obviously didn’t have enough time to go anywhere before her shift. Clearly, somebody peed in her Cheerios this morning.”

Me: *over headset* “I hate people.”

(I work mostly morning shifts at a mall food court. I love it, because it’s slow and I can people watch, and most of the time when I do get customers, they’re either senior citizens, mall employees, or moms with babies, and they’re all wonderful. I’ve been working there for a couple of weeks when an old man walks up to me.)

Me: “Hi, how are you?”

Customer: “You know, I’m in here pretty much every day, and I see you watching people and smiling and laughing, and it always makes me happy. I just wanted to make sure you know that there’s a lot of bad stuff going on in this world, but if you keep smiling, things will start to get better.”

Me: *beaming* “Thank you.”

(He nods at me and walks away. My manager walks up from the back and grins at me.)

Manager: “Keep smiling, my friend.”

(I’ve been working there for four months now and that’s still the best thing that’s happened to me on the job.)

(My sister and I stop by a fast food restaurant to eat. My sister’s always been someone who dislikes eating heavy, so she orders a salad.)

Cashier: “And what drink would you like with the salad?”

Sister: “A diet coke, please.”

Cashier: “Sorry, we don’t offer diet coke with the salad.”

Sister: “You don’t?”

Cashier: “That’s right.”

Sister: “Then why do you have the logo for diet coke in the salad menu?”

Cashier: “I… I don’t know.”

Me: “You know that’s called ‘false advertisement,’ right?”

(When I said those words, the cashier’s eyes went wide and asked us for a moment to talk with her manager. She returned soon after with the requested drink.)

(I decide to stop by a fast food burger joint one day for a quick lunch. I don’t normally visit fast food places, so I’m not used to the menu.)

Server: “What can I get for you today?”

Me: “Ummm… those all look like specialty items. Is there an option for just a regular old hamburger?”

Server: “Sure, just a plain hamburger?”

Me: “Yes, please, and a small fries.”

(I got my order, and carried it out to my car. When I opened up the bag, there was a small order of fries and the carton for the burger. I opened it up and found a plain hamburger inside… Plain, as in just a meat patty and no bun or anything else.)