A Sizeable Problem

, , , | Right | March 7, 2018

(I am 16 and a sophomore, working my first job at a very popular fast food chain. I am working as the front-end cashier and have a short line of customers. One of the customers is a black woman in her 30s or 40s. I am white.)

Me: “Good afternoon, miss. How may I serve you today?”

Customer: “Yeah, I want a—” *gives me all the orders but forgets to tell me the size*

Me: “I’m sorry, miss; what sizes were you wanting for the meal with the drink and fries?”

Customer: “What sizes are there?”

Me: “We have small, medium, and large.”

Customer: “What sizes?”

Me: *thinking I must have said it too quietly or quickly to understand, knowing that the customer has no hearing aids and she is one of two customers in the place* “Small, medium, and large!”

Customer: *starting to get really irritated* “TELL ME THE SIZES, NOW!”

(I start getting worried and none of the managers are bothering to help me.)

Me: “I… I’m sorry, miss. I thought I had said—”

Customer: *cutting me off* “TELL ME THE SIZES NOW, YOU STUPID B****!”

(By this point I am close to tears, and I look to my coworkers for help. One coworker comes over and asks what is going on. He is the same race as the woman.)

Coworker: “What’s going on?”

Customer: *yelling at him before I can answer him* THIS C*** WON’T TELL ME YOUR CUP AND FRIES SIZES!”

Coworker: “Ma’am, the sizes are small, medium, and large.”

Customer: “Oh. Then why didn’t you say so in the first place?! No wonder you have a job at [Fast Food Restaurant], since you dropped out of school!”

Coworker: “Ma’am, she has been working here for two weeks now, and it’s Sunday. She goes to the same high school as most of the workers here. Now that’ll be [price].”

(I have never seen someone look so ashamed of themselves, and I thanked that coworker by buying him a meal. I left the restaurant after two months and found a better place to work.)

Named And Shamed

, , , , | Right | March 5, 2018

(I have just finished ringing up three adult women when one of them points to my name tag.)

Customer #1: “Hey, check out his name!”

Me: “What’s up?”

Customer #2: “Your name is [My Name]? That’s my son’s name, too.”

Me: “Heh. Sounds like you’ve got good taste in names.”

Customer #2: “Nah. That kid’s such an idiot. He’s three years old.”

Me: “…”

Refunder Blunder, Part 33

, , , , , | Right | March 5, 2018

(I work for a popular chicken restaurant that is well-known across the country for giving out free food if people complain. When it first opened in New Orleans, the locals caught on to this quickly, and many times took advantage of the system. I am working a quiet shift one evening when a guest approaches the counter and says he doesn’t like an item he ordered, gives it back to me, and asks for his money back. I apologize and refund him the $4.00. As he came to the front to throw away his trash after finishing his meal, I notice that he has a young daughter, and his wife is carrying their baby, who is crying very loudly. I comment that their baby is precious, and the father just rolls his eyes and says:)

Customer: “Yeah, God makes them cute on purpose, so you put up with them when they do this!”

(I thank them and tell them to have a good night. A few days later, I get a phone call:)

Me: “Thank you for calling [Restaurant]. How may I serve you?

Caller: “Yes, my family and I were eating in your restaurant earlier this week, and we had an emergency and had to leave the restaurant with our food, and it was all horrible! We couldn’t even eat any of it. The fries were cold, the chicken wasn’t cooked all the way through, all of our drinks were like water, and worst of all was the wrap! I demand that you give us all of our money back, immediately!”

Me: “Well, I’m sorry to hear that, sir. Could you give me your receipt number so that I may look up your order?”

Caller: *gives me the number* “This is outrageous! You better refund every penny, or I am going to sue you! My children didn’t even get dinner!”

Me: “Sir, why didn’t you come back to the restaurant, or even call us that evening to tell us about the problem? Why did you wait five days?”


Me: “Well, sir, my boss would need to speak with you about a refund, and he’s not in at the moment, but he should be back in about five minutes. Could I take your number and have him call you back?”

Caller: *gives me his name and number* “I am on my way to you right now, anyway, so you better have my money ready when I get there!”

(The next 15 minutes are spent with my boss and me looking through receipts and our video surveillance to discover that this guy is the one who had me give him a refund on his wrap. I physically watched him and his family eat all of their food IN the restaurant before they left. The guy shows up with his young daughter in tow. My boss pulls him aside and speaks to him, while I wait across the counter where he won’t notice me.)

Boss: “Could I just get some contact details for you? I may need to mail you a check for the refund, since it’s been so long since you were with us.”

(The customer starts writing down his mailing address.)

Boss: “So, you said you had to leave suddenly and had to take all of your food with you?”

Customer: “Yes! That’s what I told the girl on the phone! This is ridiculous. Don’t you people listen? Just give me back my $45.00 right now or I am going to start trouble!”

Boss: “Well, see, here’s the issue. I just pulled up your receipt, and it says that you received a refund on your wrap. Do you remember that?”

Customer: “Uh… Yes. But still! We left right after that, and all the other food was bad! Soggy, cold fries and stale buns. Even my daughter’s chicken nuggets were raw!”

Boss: “So, you’re saying you didn’t eat any of it in the restaurant, at all?”

Customer: “Are you not listening to me? I TOLD YOU WE HAD AN EMERGENCY AND TOOK THE FOOD WITH US!”

Boss: “Hmmm. Well, that’s odd. Because my manager over there—” *points to me* “—says she saw you eat all of your food and throw away your garbage. She even commented on your baby as you were leaving. Do you remember that?”

(I just smile and wave at the guy, and his jaw drops open as he knows he has been caught.)

Boss: “Tell you what. I’m going to ask you to leave my business, and don’t ever come back. As long as you do that, I’m not going to call the police. But if you ever come back to my restaurant and try this again, I will call the police. And just to make sure, I’m going to follow you out and copy down your license plate number, as well. Do we have an understanding?”

Customer: “Yes, sir.”

Refunder Blunder, Part 32
Refunder Blunder, Part 31
Refunder Blunder, Part 30

Doesn’t Have A Taste For The Job

, , , , , | Working | March 5, 2018

(We go to a fast food drive-thru. Note for the purpose of the story: my mom is allergic to artificial sweeteners, and cannot have diet soda, whereas I am diabetic and need to drink a diet soda.)

Mom: “I would like a #1 combo with a large diet soda and a #2 combo with a large regular soda, please!”

Worker: *sounding annoyed* “Pull up to the window.”

(We figure she has just had a bad day. Mom pulls up, and the worker hands us two UNLABELED sodas.)

Mom: “Excuse me, miss? Which one of these is the diet and which one is the regular?”

Worker: *completely serious* “I don’t know. I’ll have to taste them.”

Mom: “Uhhh, NO. You’ll redo them. NOW!”

(A passing manager heard the commotion, got the story, and quickly remade our sodas. Then, he apologized and slammed the window shut so he could yell at the worker. My mom and I looked at each other, confused, and then burst out laughing. We did not see that worker again.)

A Very Taxing Explanation

, , , , , | Right | March 4, 2018

(A girl and her group of friends come into the store and make a large order. After they sit down, her friend comes to the counter and orders a double cheeseburger. I see that he doesn’t have enough money in his hand.)

Me: “You know the double isn’t a dollar, anymore. Its $1.49, plus tax, which is about 11%, here.”

Customer #1: “Oh, I have $1.52; is that enough?”

Me: “No, the double is $1.49, and tax is about 11%, so it would be at least 15 cents in tax. We have the cheeseburger for a dollar.”

Customer #1: “What is that with tax?”

Me: “With tax it is $1.11.”

(The customer pays for the cheeseburger, and I give it to him. The girl comes back to the counter, holding the cheeseburger and her receipt from the first order.)

Customer #2: “Excuse me. I ordered a double a few minutes ago and it was $1.49, and he said the price is now $1.62, so how did the price get raised in a few minutes?”

Me: “The price wasn’t raised; the $1.49 is the price before tax.”

Customer #2: “But it says right here on the receipt, ‘$1.49’! I gave him $1.52, so how could the price be raised?”

Me: “The price on the receipt is before tax; it adds the tax at the bottom of the receipt.”

Customer #2: “BUT IT SAYS ‘$1.49’ RIGHT HERE!”

Me: “Yes, but here on the bottom of the receipt, it shows your subtotal, and right under that it adds the tax, which is the $2.49 right here on the receipt. After that is your total with tax. Tax is based on the total amount, not on the individual price.”

Customer #2: “Okay, I don’t believe you! You’re lying to me!”

(I got my manager, who tried to explain how taxes work, and ended up just giving her a double cheeseburger. I don’t think she ever figured out how taxes work.)

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