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Not Chickening Out Of Standing Up

, , , | Right | August 27, 2021

I work for a famous chicken chain company and we are the only one in the entire area, so if they want this bucket of chicken, they have to come to us.

We are closing down, and on the last day, it’s hectic from the novelty of having this last chicken meal, but also because it’s the last day, half the staff don’t turn up. Since we’re understaffed and consistently busy with a backlog of orders, the front of house and the counter is a mess. It’s just slowing down near the end of the night, and we haven’t had a chance to fix anything. A woman walks in.

Customer: “This place is a mess.”

She then points out each thing wrong. I’m tired, I’ve had multiple bad customers, I’m near the end of a long shift, and I hope I never have to see this place again.

Me: “If you have so many issues, you don’t have to eat here.”

She gives me a look like she is thinking, “Why is this lowly server speaking back to me?”

Me: “Just leave. Many other restaurants are open that will be up to your standard.”

Customer: “I want to speak to the manager.”

My manager is listening behind the screen that separates the kitchen from the front of house.

Me: “I’m sorry, but I honestly don’t think you are worth his time. Now, I ask you to leave; we won’t be serving you.”

I’ve broken her a second time. She starts to yell and demands a manager’s attention. I just don’t care. I wait until she’s done.

Me: “No, I will not waste his time, and no, we will not serve you.”

She rages and turns to leave. As she’s going:

Customer: “I WILL BE BACK TO TALK TO MANAGEMENT TOMORROW!”

She wouldn’t. We were closing and the only thing she would see was a completely empty shut-down shop. My manager just started laughing.

Honestly, it turned out to be a not-so-completely-horrible night, and we still laugh at this over five years later.

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Bad Behavior And Gross Judgment

, , , , , | Working | August 27, 2021

I go to a fast food restaurant for a late-night snack. I get there about forty minutes before they close. When I get in, I see a young woman in uniform mopping the floor in the dining area and attempting some… erotic… dance moves with the mop. There doesn’t seem to be anyone else in the restaurant, so after a minute, I call out to the woman to let her know I’m inside. She doesn’t seem to hear me, so I start to walk closer and realize that she has earbuds in her ears. As I reach out to tap her shoulder and get her attention, she turns around, sees me behind her, and gets startled.

Woman: “What are you doing? Enjoying the show, pervert?”

Me: “No, I’m trying to order some food.”

Woman: “Nice try! We’re closed.”

Me: “The sign on the door says you close at midnight. It’s only 11:20 right now.”

Woman: “Well, too bad. I don’t serve perverts who break in and ogle me like that. You need to leave now.”

Me: “Is there a manager I can talk to?”

Woman: “Nope. Just me. You’re lucky I’m letting you just leave instead of calling the cops on you for breaking in and sexually assaulting me.”

Me: *Shouting* “HELLO! IS ANYONE BEHIND THE COUNTER?”

The woman’s face falls when a manager comes out of the employee office.

Manager: “Can I help you, sir?”

Me: “Your employee said you were closed, even though the hours on the door show that you’re still open for half an hour.”

Manager: “[Woman], is that true?”

Woman: “He was trying to grab me, so I wasn’t going to serve him.”

Me: “I wasn’t grabbing you, I was going to tap your shoulder because you had earbuds in and didn’t hear me calling you.”

Manager: “[Woman]… were you wearing earbuds and dancing while you cleaned again?”

Woman: “I need to practice! I have a show tomorrow night!”

Manager: “Why don’t you grab your stuff and go home? You’ve caused too many problems lately, and I’m tired of dealing with all your made-up complaints about customers, and the real complaints about you from customers.”

The woman tries to argue for a bit but gives up and storms to the back office. The manager finally turns to me.

Manager: “I’m sorry about that. You’re obviously not the first person she’s done this to. She’s just causing drama. Her show is tomorrow night on stage at [Local Gentlemen’s Club], if you want to see her again. Honestly, I don’t know why she always complains about guys staring at her when she makes a living putting herself out there like that. Now, what can I get for you?”

I suddenly wasn’t very hungry anymore.

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Staff Are One Bad Mood Away From Burns

, , , , , | Right | August 27, 2021

A lot of places have put up plastic barriers in front of pickup counters and cashiers for health reasons.

I’m in line waiting for my tea and muffin. A lady ahead of the line has just gotten her latte and has wandered off to sit at a table. Before someone can pick up their order, she comes back in a huff and yells at the employee that’s handing out the orders.

Customer: “This latte isn’t hot enough! Why can’t you people do anything right?!”

Before the employee could say anything, the lady proceeded to throw her latte at the employee, who was blocked by the barrier. The drink hit the barrier, and the latte splashed all over the place, landing on the floor, display, and customers.

The lady realized what she had done and just ran out of the place, leaving the mess and the now annoyed customers.

The employee apologized for what happened, but the others and I told them it wasn’t their fault. I got my tea and muffin after that, but it does make me think that they should keep the plastic barriers after this is all done.

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People Like This Are Going To Get Arrested Eventually

, , , , | Right | August 24, 2021

I’m a manager at a fast food restaurant. It is Australia Day, which is a public holiday, and because we are located near a river and it’s a really hot day, it is super busy. The front counter is full of people wanting to be served. Every register is opened and another person and I are running the orders. The store manager is helping the drive-thru team and the front as well. People are moving and the wait isn’t that long.

A mother walks in with a young boy, sees the line, and whispers something to him. The boy goes up and starts asking people in line to let him in as he only wants a drink; however, no one budges. Everyone tells him to get to the back of the line.

While he is asking the person at the front of the line, the mother pushes past to the front right as another family gets their meal. Acting like we haven’t noticed her scheme, we politely tell her:

Me: “Please go to the back of the line, as this customer was next.”

Customer: “This is a joke. I’ve been waiting for over an hour. Hurry up and take my order!”

Me: “No, you haven’t. You have been here for five minutes trying to get your son to help push in. Back of the line.”

Customer: “Why I never! This is disgraceful! I demand the manager! This is an outrage!”

Me: “I am a manager. Back. Of. The. Line. Or leave.”

Customer: “No! I want the store manager! I have been waiting for two hours! I’m not waiting no more!”

The store manager, who has been keeping his eye out the whole time, steps in.

Store Manager: “I don’t need customers like you. Get out!”

Customer: “This is no way to treat a customer! You will all go broke; everyone, look at how badly they treat us!”

She starts waving her arms around like she’s talking to the line.

Customer: “We will all leave! Everyone out!”

Meanwhile, no one is moving and there are a few snickers in the crowd. Without getting the required reaction from people, she takes a swing at the store manager!

Store Manager: “[My Name], [code for calling the police].”

I’m on it.

Store Manager: “I suggest you leave right now.”

Customer: “Not without my food!”

The customer then proceeded to snatch a bag of food from another family, run to the door, and kick it. Hard.

It shattered.

The whole place went quiet in shock. The woman ran out with her son chasing behind her. They seemed to run off down the road so I couldn’t get a car plate. Luckily, we have two entry points, so we closed that one, boarded it up with cardboard for now, and cleaned the glass.

The police arrived fifteen minutes later and we explained what had happened, but without anything else besides camera footage, there was not much they could do.

However, a couple of weeks later, at the shopping centre close by, there was an incident involving a lady walking out without paying for her groceries because the shop apparently “owed” them for poor service. The police picked her up and it was the lady we’d dealt with. She was fined a lot of money and had to serve out community service cleaning rubbish on the side of the road.

I know this because I saw her while driving to and from work for a few weeks!

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If They Can’t Make Change Then Change Your Attitude

, , , | Right | August 22, 2021

It’s 5:37 in the morning and we have been open for all of seven minutes. A few of my regulars are in, have gotten their coffee/food, and are seated when in walks this older guy who tries to buy food with a 100$ bill. Like most fast food places we don’t keep a bunch of twenty’s in our safe or registers, which of course means that we normally can’t break any large bills until we’ve been open for a while.

Me: “I’m sorry, sir, we can’t take 100$ bills this early. You’ll have to use smaller bills or use a card.”

He throws a full-on tantrum, yelling and cussing me out.

Customer: “How dare you not take my money, you f****** idiot!”

Me: “Sir, you can go to the grocery store, and get change from them.”

He won’t stop yelling so I finally tell him:

Me: “Sir, there’s nothing I can do. If you’re going to carry on like that then you need to leave because you’re disturbing the other customers.”

Customer: *Yelling louder.* “No! What are you going to do about it?”

Fortunately, one of my regular customers steps up, gets in his face, and tells him:

Regular: “If you don’t leave right now the cops will be called and/or I’m going to physically throw you out.”

Apparently, while it was ok to berate a twenty-something girl the jerk customer quickly backed down in the face of a man bigger than him, and he quickly left, but still cussing and yelling.

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