Unfiltered Story #199983

, , | Unfiltered | July 9, 2020

I work at a popular chicken restaurant. One evening during the dinner rush, I was working at the front registers and a lady came in with her four kids, all under the age of 8 or so.

Me: Hello, welcome to [restaurant]! How may I serve you?

Customer: Do you serve fish?

Me: No, ma’am, we only serve chicken.

Customer: Well, due to a VARIETY of reasons, my children must adhere to a STRICTLY vegetarian diet. They can have fish, but certainly NOT chicken.

Me: I’m sorry ma’am, but we only serve chicken. I can get you a wrap or salad without chicken, or even any of outback sandwiches with no chicken, but that’s about all we have as far as vegetarian options.

Customer: Are you SURE you don’t serve fish?

Me, getting irritated: No, ma’am. We are called [restaurant name, which has a variant of “chicken” in it].

*My manager is at this point trying to conceal her hysterical laughter as half the restaurant looks on in amusement.*

Customer: Fine, I’ll have two salads.

A Wonderful Word For A Wonderful Job

, , , , , | Right | July 8, 2020

I work at a higher-end fast food restaurant. The food is all made fresh to order and delivered to the customer’s tables. About four months ago, we had a fire and had to close down. I am one of nine new hires brought in to replace staff that left during the closure.

We have been reopened now for three days, and it is my third day at work. Because of the closure, we have been EXTREMELY busy these past few days. My job today is to bring the food out to the customers.

I notice that [Customer #1] has been waiting a while for their meal.

Me: “Hi! Can I see your number, please? I noticed you’d been waiting a while and I’d like to check on your order for you.”

Customer #1: “Sure.” *Shows me her number*

Me: “Thanks. I’ll go check on that for you.”

I go to the set area and check on the order. Turns out it is just about done, and I return to the customer with her food.

Me: “Here’s your food. I’m so sorry about your wait. Is there anything else I can get you?”

Customer #1: “Actually, I noticed that you were bringing the cars in the drive-thru coupons with their meals. Would I be able to get a sheet of those? I don’t have any myself.”

Me: “Absolutely! I’ll go get those for you.”

I return to the main area and grab the coupons for the customer.

Me: “Here you are. Is everything tasting okay?”

Customer #1: “Yes, everything is great! Thank you so much.”

Me: “Awesome, well, let me know if there is anything else I can get for you. Enjoy!”

I turn to leave and walk past [Customer #2] and her husband at the next booth.

Customer #2: “Excuse me, young man.”

Me: “Yes, what can I do for you?”

Customer #2: “I just wanted to say that you are doing a wonderful job. You’re so friendly to everyone in the restaurant.”

Me: “Thank you! It’s really nothing, just common courtesy.”

Customer #2: “No, really, you’re perfect!”

I notice that my manager is standing right behind [Customer #2].

Me: *Nervous as heck* “I don’t think I’m quite perfect, but thank you so much for saying so.”

Customer #2: “No, really! You are.”

Me: “Well, I’m not going to argue with a customer. Thank you again. Is there anything else I can get for you today?”

Customer #2: “No, thank you. I just wanted to tell you you’re doing a wonderful job.”

Me: “Thank you very much. Enjoy the rest of your evening.”

Made my day! I love my job, and I love having such loyal customers! I had a smile plastered on my face for the rest of my seven-hour shift!

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Unfiltered Story #199933

, , | Unfiltered | July 6, 2020

Every year we have a local, week long event featuring classic cars in our town. One of the most popular events is a sort of parade. Because of where the restaurant sits we’re not just on the parade route, but the parking lot is also completely surrounded by the route. It’s our busiest day of the year, so part of the prep for it is closing down the drive through while the parade is going because there’s no way in our out of the lot.

By this point in the day the parade has ended but because of the sheer volume of people still in the lobby we don’t have anyone to spare to start the drive through back up. So we leave it blocked off and just try to get through the orders. Then I see a mini van drive up to the blockade, the driver get out, stare at the “drive thru closed” signs all over the blockade, then she spent some time just moving the blockade out of her way.

At our location we have the drive thru set up to a speaker so you can hear everything from the kitchen, it also has a “ding” that will go off very loudly until someone answers the drive thru, even the customers can hear it. So several customers ask what the alarm is for the entire time the woman is waiting at the speaker for waiting someone to answer, until she finally gives up and drives up to the window.

Then the woman loudly and angrily knocked on the window until the manager gave in and went to go talk to her. I’m so glad I didn’t have to deal with that! Lady, what did you expect to happen?

A Good Kind Of Tea Party This Time

, , , , , | Right | July 4, 2020

We have a regular who comes in and gets two large drink cups. Sometimes we’ll just give them to her without ringing them in because she’s nice and we’re lazy. Today, the Fourth of July, she comes in holding a bag from the grocery store across the street.

Cashier: “Just the two large iced teas, today?”

Customer: “Yeah, but I also have something for you.”

She puts the bag on the counter and pulls out two boxes of frosted sugar cookies and cupcakes.

Customer: “I bought these for you guys because you’re open on the Fourth of July and still have my tea.”

Cashier: “Oh, my goodness! Thank you so much!”

After reading so many stories on here about customers asking why stores are open on holidays, it’s nice to have customers like this every now and then. And the cookies were delicious.

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Unfiltered Story #199891

, , | Unfiltered | July 4, 2020

(I am a Shift Leader at our local Drive-In, which closes at midnight. On this particular Friday, I had been swamped all night, and had turned the speakers off ccon our machines 2 minutes ago and was counting down my last carhop when the phone rang. Normally, after midnight i do not answer unless I recognize the number as an employee. However this lady had called 5 times in a row, so I stopped counting and answered.)

Caller: What time do y’all close?
Me: We closed at midnight, about 4 minutes ago.
Caller: Well, I’ve been out here for 5 minutes, pressing the button to order and no one is answering me!
Me: Ma’am, I apologize, but no one had pushed any stall to ring in before I—
Me: Ma’am, I cannot take your order after we have closed. All our machines are off and my employees are leaving.
Me: You’re going to call and complain that we closed on time and that you showed up after we were closed demanding service? Ok ma’am, have a good night.
Some people just don’t seem to grasp the concept of operating hours.