icon_awesome

Drinks Whatever A Spider Can

| Chesapeake, VA, USA | Awesome Customers, Awesome Workers, Funny Names, Popular

(This takes place while I am on headset in our drive-thru.)

Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”

Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”

Me: “Would you like to try a cinnamon cluster today?”

Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”

Me: “All the more reason to get something sweet.”

Customer: “You mean I’m not sweet enough?”

Me: “Well, it doesn’t hurt to have that extra boost.”

Customer: *laughs* “You have a good point.”

Me: “Can I have a name for your order?”

Customer: “Well, what do I get out of it?”

Me: “I’m sorry?”

Customer: “What do I get out of it if I give you my name?”

Me: “Um… we’ll give you the right food at the window.”

Customer: “Well, I don’t have one.”

Me: “Does that mean I get to make one up then?”

Customer: “Sure.”

Me: “Okay, then. You’re Spider-Man today.”

Customer: *starts to sing the Spider-Man theme song*

Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”

(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)

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Coupon And On And On, Part 3

, | Canada | Extra Stupid, Popular

(An older customer walks up to my cash register and hands me a coupon. I prepare to ring it in when I notice it’s for an item I am unfamiliar with. I am about to ask my coworker next to me about it when I notice another restaurant’s logo on it.)

Me: “Sir, this is an [Other Restaurant] coupon.”

Customer: “Is it expired?”

Me: “No. It’s for a different restaurant.”

Customer: “So, it’s no good?”

Me: “I’m sure it’s good, but at [Other Restaurant].”

(He then took the coupon back, looking very confused, and walked out without saying another word.)

Related:
Coupon And On And On, Part 2
Coupon And On And On

icon_bigotry

The ‘Race’ To Finish The Sandwich

| Kent, England, UK | At The Checkout, Bigotry, Food & Drink, Popular

(I work in a sandwich shop that makes sandwiches fresh-to-order in front of the customer. It looks great and customers can choose what they want fresh, but when it gets busy some orders can be chaotic. A customer walks in while the shop is quiet and orders four sandwiches, which I make and put into the toaster for her. While this is going on, a queue begins to form behind her, but she has yet to finish ordering before her first sandwiches are out of the toaster.)

Customer: *moves to the salad bar before she has finished her order*

Me: *finishes the sandwich she had just asked for* “Would you like anything else?”

Customer: “I’ll come back in a minute. I want to do the salad for these first. Just take the next person’s order.”

Me: “I’m afraid I won’t be able to let you jump back into the queue if I start another order.”

(The queue is now reaching the door in our small shop, and I don’t want someone to end up with the wrong sandwich by disrupting the production line.)

Customer: “No, no. Take his order and I will come back and finish mine in a second.”

(I try to explain again, but she is ignoring me. I motion to the manager, who is on the till and has heard the exchange, and he flags someone who was out the back of the shop to follow the woman and finish her order. Thankful, I start the next person’s order.)

Customer: *finishes with her salads, and interrupts the man I am serving* “I need three more sandwiches.”

Coworker: *who was flagged by boss* “Hey, what can I get for you?”

Customer: “No, this lady was doing my order. I want a chicken sandwich.”

Me: *I smile* “I’m afraid I’ve started another order but don’t worry, [Coworker] is going to finish your order for you.”

Customer: *doesn’t say another word to me but finishes order with my coworker*

(As soon as she’s left the shop I get called around the back by my manager. Apparently the woman lodged a complaint against me for racist behaviour [she was black, I’m white] because I had someone else complete her order. He attempted to explain the queue system to her as well, but she seemed unable to grasp what he was saying. Thankfully, my boss laughed it off and just teased me about being racist for a few days afterwards.)

icon_bigotry

Racism = Stupidity

| TX, USA | At The Checkout, Bad Behavior, Bigotry, Popular

(My husband and I are in line to order behind this older redneck-type man with a sour attitude. For the most part, I’m paying no attention, because I’m sharing a work-related conversation with hubby, though it’s easy to see that the conversation is tense. Suddenly, the older guy explodes on the young, Hispanic cashier.)

Customer: “D*** it! I just want to order a d*** burger. Is that so f***ing hard to do?”

Cashier: “Sir, I just want to know if you want curly fries or regular fries.”

Customer: “I don’t speak wetback, boy! You need to learn American.”

Cashier: *visibly upset now* “I asked if you want curly fries or regular fries.”

Customer: “Can’t understand a f***ing thing. Need to fire all of your a**es and hire some d*** Americans.”

Me: “Wait, what seems to be the problem here?”

Customer: “I can’t understand the d*** wetback behind the counter. He’s got a f***ing thick accent.”

(This is a complete lie; the kid has no accent at all. We’ve understood every word that he has said clearly.)

Me: “Well, maybe I can help. I know a little Spanish.” *I turn to the cashier, and in perfect English, ask:* “What was the order number and what comes with it?”

Cashier: “He ordered a number eight. It comes with mayo, mustard, and ketchup. I wanted to know if he wanted curly fries or regular with it.”

Me: *turns to the older customer and as loud and slow as I can* “HE WANTS TO KNOW IF YOU WANT CURLY FRIES OR REGULAR FRIES!”

Customer: “What the f***?! Why are you f***ing yelling at me?!”

Me: “Oh, I thought you were deaf. So, is it a stupidity problem, then? Or just racism?”

(He got red in the face and stormed out, still muttering about how Mexicans were taking over Texas. The cashier and his fellow workers were laughing the whole way. I got a free small shake out of it, but I’d have done it with or without the shake.)

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The Mother Of All Bad Customers

, | Salt Lake City, UT, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink, Popular

(I work at a very popular fast food place. It’s Friday night, so we’re incredibly packed. I’m on front register, which I rarely do; I usually always make the food. Despite this, I have no affiliation with the drive-thru, as I’m trying to take care of all my customers by myself. A woman comes up almost behind the counter and starts SCREAMING at me, interrupting the customer’s order I’m currently taking.)

Customer: “THIS IS A F****ING JOKE! I HAVE BEEN IN THE DRIVE-THRU FOR 20 F****ING MINUTES AND NO ONE HAS TAKEN MY ORDER!”

(The store goes silent as this woman is almost yelling bloody murder.)

Me: “I apologize, ma’am! I am currently serving customers up front but I can grab my manager for you!”

Customer: “BULL****! I USED TO WORK AT THIS F***ING DUMP AND WE USED TO STAND OUTSIDE IN THE RAIN AND TAKE ORDERS BY HAND! YOU’RE ALL A BUNCH OF LAZY MOTHERF***ERS! GET OUTSIDE AND TAKE MY ORDER!”

Me: *dumbfounded*, but trying to get my line back in order as she storms out*

Next Customer: “What a f****** b****. I’m sorry. I can’t believe people get off on screaming at hard workers over food. I’ve always loved how well you guys work here, and I don’t mind waiting for good food.”

Coworker: *head down, in shame* “That was my mom. She’s so embarrassing.”

(I later found out she cut in line and screamed at a manager of mine until she cried. I still boil remembering this transaction, but I still feel awful for my coworker. I heard he went home and told her off royal and she hasn’t tried it again.)

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