Drive-Thru To The Explosive End

| CA, USA | Bad Behavior, Wild & Unruly

(I work the graveyard shift and have to clean the whole store while still taking orders. We are trained to not sell at the window for safety reasons, since the area isn’t the safest place you can be.)

Man: *knocks on the window*

Me: *cracks it open a bit* “I’m sorry, sir, but I am not allowed to sell at the window.”

Man: “Why not? I’m a paying customer. I should be able to get my food!”

Me: “Sir, the drive-thru is for cars only. These are corporate policies…”

Man: “So you’re saying I can’t buy anything here right now since I don’t have a car?”

Me: “Yes, that’s exactly what I am saying.”

Man: “But I’m hungry.”

Me: “Sir, I told you I can’t sell at the window. I have stuff I still need to clean: my dining room, my fryers, my shake machine, bathrooms, and drive-thru, just to name a few. A few tacos to get written up seems hardly worth it; my boss has video cameras watching everything that goes on in case a customer causes a disturbance or if an employee tries to steal food or money.”

(I point to a camera which my boss has there just to deter people; it doesn’t actually work. I use this so I have an excuse to get back to cleaning.)

Man: “So you’re saying you just don’t give a f***, then?”

Me: “Well, I guess if you want to put it that way, then yes, sir, you’re describing that on point.”

Man: “Homie, I should just beat your a** right now.”

(I look at him with a straight face, then yell “HAHAHA” and close the window and put the metal napkin holders in front of it so he can’t open it, since it has no lock. I walk away, and as I’m walking away I hear him hit the window. My headset then dings indicating a car is coming to order.)

Me: “Hello, welcome to [Establishment]. How may I help you today?”

Customer: *sounds like he’s yelling from really far away* “Uh, yeah, you know your speaker is on the ground out here, right?”

Me: “W… what?”

(I told the guy to come up to the window so I could place his order because we could barely hear each other. I went outside and propped the speaker up against the menu board, with plenty of cursing to accompany it.)


Common Sense On A Diet

, | Chicago, IL, USA | Bizarre, Crazy Requests, Food & Drink

(A few friends and I are in the car driving home from the city. We pull into [Fast Food Restaurant]. I pull up far enough for my friend in the back seat to order.)

Friend: “I’ll like a number five with no pickles and a [Soda #1], a number seven with a [Soda #2], two large fries, and a diet water.”

Person Taking Order:  “What was that last part?”

Friend: “Two large fries and a diet water.”

Person Taking Order:  “One moment, please.”

(The person taking the order forgets to mute his headset. We hear him asking another coworker if they carry diet water. His coworker starts laughing hysterically.)

Person Taking Order:  “Please pull up to the window”

(I pulled up to the window to see that the person that took the order was bright red and highly embarrassed for not realizing what he asked his coworker for. His coworker was still laughing hysterically and struggling to stand back up in the background. I tried my best not to laugh even though everyone in the car was in tears from laughing so much.)


I Think We Know Where That Vodka Went

| Hattiesburg, MS, USA | Bad Behavior

(I work in a popular fast food restaurant and often get requests to throw trash away when I’m working the drive-thru. It’s against company policy for me to take trash, and I always let the customer know this. They’re generally polite about it, but not always. I’m working the second window, where we hand out the food and I open the window for a woman who has a friend in the back seat.)

Me: “Hello, ma’am, here’s your [Order]!”

Customer: “Hey, hey, hey, can you throw this away for me?!”

Me: Um, I—”

Customer: *attempts to hand me two enormous, empty vodka bottles*

Me: “I’m sorry, ma’am, I can’t take that.”

Customer: “Why not?!”

Me: “It’s against policy for me to take trash from customers.”

Customer: “Bull-s***! That’s bad customer service! You’d better f****** take this, you b****!”

(I watch in shock as she continues to berate me, while her friend tries to reason with her. Eventually I turn to a coworker, who quietly tells me to shut the window. I do so in complete silence, and right after I do so, the friend flags me down.)

Me: *opening the window as little as possible* “Yes…?”

Friend: *over the continued bellowing of the customer* “Yeah, I need ketchup.”

(I gave her some and they drove away. However, they left the bottles right in the drive-thru where another car could hit them!)


Having A Corn Squabble

| CA, USA | Food & Drink

(At my work we have a combo option, which is one side and a drink, and a platter option, which comes with two sides and a drink. On this day, we are severely short-staffed, so my manager has to cook. I’m packing orders when I notice an order says platter, but only has one side listed and an extra side charged. My coworker says he must have pressed the wrong button ringing it up, so I call over the customer to work it out.)

Me: “Hi, I’m sorry, it seems my coworker accidentally rang you up for a platter, which comes with two sides, and I noticed you already paid for another side, so if you want I can give you one extra side for no extra charge.”

Customer: “I already have everything I want.”

Me: “I understand that, sir, but I’m saying you paid for another side by accident, so I’m asking what you want.”

Customer: “I told you I already have everything I want. I don’t want anything else.”

Me: “In that case, I have to call over my manager to refund the extra side you were charged for. Are you sure? Because you essentially have a free side coming at you.”

Customer: “Yes, I’m sure. I don’t want another side.”

(I call over my manager, who takes a couple minutes as she is in the middle of dropping chicken in the fryer, and return to packing orders. As my manager refunds the customer for the extra side, I hear him ask her this:)

Customer: “Did I get corn with that?”

(Manager turns to me; I shake my head no. By this point his refund has been completed.)

Manager: “No, sir, you didn’t.”

Customer: “Can I add a corn, then, please?”

Me: *internally screams*


Whatever Ice-Cream Floats Your Boat

| ON, Canada | At The Checkout, Bizarre, Food & Drink

(I’m the customer in this one. My siblings, my boyfriend and I go to a fast food joint late at night. Everyone wants ice cream floats! We get to the cashier, everyone orders what they want and now it’s my turn…)

Cashier: “And what kind of pop would you like?”

(I thought all floats were default root beer and vanilla ice cream, so when she asks, my brain is just like NOPE and flat-lines. I don’t know what happened but I just kinda… forgot I was getting a root beer float because the question broke my brain.)

Me: “Uh… Coke?”

Cashier: *looks at me* “… and type of ice cream?”

Me: “Chocolate.”

(My siblings are like, what is wrong with you? I went beet red from embarrassment and everyone, including the cashier, was laughing. I shrug it off and said I was doing it on purpose. It wasn’t awful… but I really wished it was root beer and vanilla. I was totally not drinking or high, but probably made that girl’s night!)

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