(I work at a drive-thru window most of my shifts and as we usually get much more customers than our volume can handle, so I’ve created a way to ask questions to get through the orders swiftly as well as recommending extra purchases to the orders (as it is part of my job description). This customer comes during dinner hours when we are extremely busy.)
Me: “Welcome, may I take your order?”
Customer: “Yes, I want a [Burger].”
Me: “Would that be the burger or the meal?”
Customer: “Yes.”
Me: “So, the burger?”
Customer: “What? No! The meal!”
Me: “All right, then. What would you like to drink with that?”
Customer: “Yes, a [Meal #2].”
Me: “Okay, so, [Meal #1] and [Meal #2] meals. Would you like any dip sauce with the fries?”
Customer: “Don’t be so hasty. I’m not done yet!”
Me: “Oh, all right. Any other meals?”
Customer: “[Soda]s.”
Me: “So, did you want both of the meals with a [Soda]?”
Customer: “YES!”
Me: “And how about the dip sauce, then? Would you like any?”
Customer: “Just calm down for a moment.”
Me: *slightly confused with the sudden command* “All right, then, would you like anything else?”
Customer: “Yes, two times the garlic sauce.”
Me: “Okay, are you in mood for any desserts or coffee, or was that everything?”
Customer: “No! Nothing more!” *sounds frustrated that I would even ask*
Me: “That would be [sum]. Please drive forward to the window.”
Customer: “Which window?”
Me: “There is only one window.”
Customer: “Which window do I drive to?”
Me: “The only one.”
Customer: “You only have one window?”
Me: “Yes.”
Customer: “How does that work?”
Me: “How about you drive up here and see?”
Customer: “Okay, how much was it?”
Me: “[Repeats the sum].”
Customer: “Thanks. Bye!”
(At this point I can finally go back to serving the customers ahead of him in the line. When the customer arrives at the window I greet him and read out his order to make sure it had everything correct.)
Customer: “Yeah, yeah.” *hands me a bill without listening*
(I don’t really appreciate when customers do this, but I know not to repeat myself because it’s no use at situations like this. I hand him his change and then give him the drinks.)
Customer: “Hey, this is two [Soda]s.”
Me: “That’s right. Did you want something else?”
Customer: “They we supposed to be Diet [Soda]s.”
Me: “Oh, I’m sorry, I must have missed that. Let me change those for you.”
(I change the drinks and then give him rest of his order.)
Customer: “Oh, hey! Add three ice creams to that.”
Me: “What kind of ice creams would you like.”
Customer: “All flavors of those.”
Me: “Sorry, which?”
Customer: “Those.”
(He points to a sign that’s on the wall outside the restaurant out of my view but I gather it must be the newest addition to the menu.)
Me: “Would you like to add anything else to the order?”
Customer: “No, that’s all.”
(I charge his ice creams and go make them. When I return to the window the customer gives me a long look.)
Customer: “You know, you really should calm down and listen what your customers want to order.”
