Un-Sue-table Behavior

, | Right | January 14, 2013

(The fast food restaurant I work in has two areas. One is a large area where you order food at the counter and that contains several tables. The second is only a few feet below the first and is accessed by walking down two stairs. At the time of day, we have a section roped off since the restaurant is nearly empty. Two women walk up to the counter: a middle-aged woman and an elderly woman who appears to be her mother.)

Middle-aged Customer: “Hi, we’d like to order two breakfast meals, please.”

(As I take her order I notice the elderly customer glance behind her at the roped-off stairwell. She then starts to take two steps backward towards the stairs.)

Me: “Ma’am, please watch your step. There is a small set of stairs behind you.”

(The elderly customer glances behind her again, and then takes another few steps backward.)

Me: *repeating* “Ma’am, there is a set of stairs behind you. It is roped off, but please be careful because I don’t want you to fall or get hurt.”

(The elderly customer continues to step backwards, but before I can stop her, she dramatically falls backwards over the steps.)

Elderly Customer: “I just fell over your stairs! They weren’t properly secured! I think I hurt myself. I’m going to sue you personally, and this restaurant!”

Middle-aged Customer: *rolling eyes and not even turning around* “Mother, get up off the floor and come over here and get your breakfast. You aren’t hurt and you’re not suing anyone.” *to me* “Just ignore her. She tries these stunts everywhere she goes. Thankfully I drove here and not her. This is how she lost her driver’s license as well!”

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Breast To Be Aware Around Bigots

, | Right | January 14, 2013

(I’m a male shift manager at a popular drive-thru fast food chain. I’m 19 and the only manager on duty. I am doing my rounds when I overhear an argument.)

Customer: “You f***ing b****! You obviously don’t know what the f*** you’re doing! Ten f***ing breast pieces!”

(At this point the 15-year-old server runs out of the serving window area in tears and begs me for help. I send her on a break and approach the customer warily.)

Me: “Sir, what seems to be the issue?”

Customer: “Who the f*** are you?”

Me: “I’m the manager on duty, sir. Is there-”

Customer: “You? The f***ing manager? You’re f***ing 12!”

Me: “Sir, I’m 19 and I’m—”

Customer: “That b**** wouldn’t give me ten breast pieces of chicken in my ten piece box!”

Me: “Unfortunately, she was correct and we are unable to do that. Only one in every nine pieces of chicken is a breast piece, and in order to fill your request we would have to cook an extra 81 pieces, which would severely affect our profit margin. Could I suggest the fillet—”

Customer: “You’re a f***ing f** aren’t you? You’re one of those queers!”

Me: “Sir, I’m going to have to ask that—”

Customer: “F***ing f** boy!”

(The customer then descends into a tirade of graphic descriptions of the sexual acts he would expect me to perform as a homosexual. I’m finding it difficult to maintain composure at this point.)

Me: “Sir, if you do not stop immediately I’m going to have to call the police.”

Customer: “You wanna fight me, f** boy? I’ll f***ing kill you.”

(The customer gets out of his car and lunges at the window. I slam it shut and lock it.)

Customer: “Come out here and fight me, you queer!”

Me: “Sir, I cannot help you any more. Please leave my drive-thru immediately or I will call the police.”

Customer: “You can’t make me! Give me my f***ing chicken!”

(I pull out my phone and dial the police. As I’m explaining the situation, the customer has reverted to his tirade of sexual comments aimed at me.)

Me: “The police are on their way. You can either leave the store now or be removed.”

Customer: “You little f**! I’ll be back f** boy, just you f***ing wait!”

(The customer roars off. I’m shaking and my voicing is cracking at this point, having maintained composure for so long, but I stay at the serving window so I can explain the delay to the next few customers, and apologise to the next car, who witnessed the entire episode.)

Me: “Hi, welcome to [fast food restaurant], I’m so sorry about the delay there, I was un—”

Customer #2: “He’s right! You are a f***** aren’t you!”

(Worst shift I ever had.)

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Water You, Brainless

, | Working | January 14, 2013

(I’m picking up lunch for my daughter and myself on the way home from running errands. The employee who has taken my order has been very polite and my order is correct. However, I notice there is standing water on the counter. Not just a wet counter: I mean puddles of water. After bagging my food in a paper bag, she proceeds to set it down in the large puddle for me to take.)

Me: “Could I possibly get a plastic bag?”

Employee: *wrinkles her nose* “Why?”

Me: “Well, two reasons. One, it’s easier for me to carry something with a handle. Two, the bottom of the bag is wet and I don’t want it ripping and spilling my food out before I get home.”

(She looks at the bag, and sees the water that’s already soaked at least two inches up the bag.)

Employee: “How did you get it wet?”

Me: “I didn’t; the counter is soaked.”

Employee: *hysterical* “What did you do?! What did you do to this counter?!”

(As she goes to inspect the cardboard holder that contains the drinks to go with my order, even though neither were water, the manager comes over and literally shoves her out of sight.)

Manager: “I am so sorry about that. Let me get you a bag.”

Me: “Thank you.”

Manager: “Sometimes, I wish we had to issue IQ tests to hire people…”

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Not Ever Working, Part 11

, | Working | January 12, 2013

(I’m with a friend at a fast food restaurant.)

Me: “I would like one double cheeseburger, and a medium chocolate shake.”

(My friend orders. We pay and get our orders. Her order is right, but mine however is clearly wrong. So, I return to the counter and ask for them to correct it.)

Employee: “What is wrong?”

Me: “I asked for a double cheeseburger. You gave me a plain chicken sandwich.”

Employee: “That is a double cheeseburger.”

Me: “No, this is a chicken sandwich, and my receipt says double cheeseburger. You know, a slice of beef, with cheese, in between two buns?”

Employee: *confused look*

Me: “I also asked for a medium chocolate shake and you gave me a small vanilla shake.”

Employee: “Well, our chocolate machine broke.”

Me: “Why didn’t you just tell me that your chocolate dispenser was not working? And why give me a small shake for, when this receipt clearly says ‘medium?'”

Employee: “Beats me.” *shrugs*

Me: “I would like a refund.”

Employee: “Why would you want that?”

(At that point I gave up. I didn’t bother talking to a supervisor; I just took my food and my friend and left!)

 

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Senseless & Centsless, Part 4

, | Working | January 11, 2013

Cashier: “That’ll be $11.51.”

Me: “…I’ve got $21.50. I’m missing one cent.”

Cashier: “That’s okay.”

Me: *hands over $21.50*

Cashier: *starts preparing $9.99 change*

Me: “Look, here’s a nickel.”

Cashier: *takes the nickel, stares at it*

Me: “So you can give me $10.04.”

Cashier: “I can’t.”

Me: “I just gave you five more cents.”

Cashier: “Right…”

Me: “So the change is $10.04.”

Cashier: *deer in the headlights*

Me: “With the nickel, I’ve now given you $21.55.”

Cashier: “Right…”

Me: “So the change is $10.04.”

Cashier: *looks over helplessly at coworker*

Me: “That’s the change. With the extra nickel.”

(They finally gave me $10.04, but looked uncertain about the whole transaction!)

 

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