Deceitful Drinking

, | MI, USA | Right | January 30, 2017

(I work at a fast food restaurant drive-thru and am taking a customer’s order.)

Customer: “I would like a number three with a [Soda #1] to drink.”

Me: “A number three with a [Soda #1]. Can I get you anything else, sir?”

Customer: “No, thanks.”

Me: “Okay, your total will be $7 at the next drive-thru window. Thank you!”

(The customer pulls up to the window and pays for his order. I hand him his drink.)

Customer: “I wanted a [Soda #2], not a [Soda #1].”

Me: *confused* “Oh, I’m sorry about that. I’ll remake that for you, sir.”

(I go to remake the drink and notice the customer hasn’t given the Soda #1 back to me.)

Me: “I need the [Soda #1] back, sir.”

Customer: “Huh? What [Soda #1]?”

Me: *annoyed* “The [Soda #1] I just gave to you a few seconds ago.”

(The customer reluctantly hands the Soda #1 back to me.)

Customer: “Are you going to throw that out?”

Me: “Yes, it’s our standard policy.”

Customer: “Well, you should just let me have it if you’re going to throw it out. That’s just wasteful.”

Me: “Sir, if this was an honest mistake, I would let you keep the drink free of charge, but you intentionally tried to deceive me to get a free drink. I’m afraid you won’t be getting a free drink today, sir.”

(The customer was silent for the rest of the transaction. Unsurprisingly, I never saw him again.)

In Receipt Of A Bad Attitude

, | MI, USA | Right | January 29, 2017

(I work at a very well known fast food restaurant and on this particular day, while I am taking money in the drive-thru, we run out of receipt paper in the entire store. This happens very rarely so my manager tells me to make sure that every customer paying with a credit card is okay with no receipt.)

Me: “Good morning! Your total today will be [total].”

Customer: *doesn’t say anything and hands me a credit card*

Me: “Just so you know, ma’am, we are out of receipt paper today. Is that okay?”

Customer: *looks annoyed* “Yeah, sure, whatever”

Me: “Okay, great!” *slides her credit card through and hands it back* “Here you go! Have a great day!”

Customer: “Where’s my receipt?”

Me: “Ma’am, as I explained before we don’t have any receipt paper right now.”

Customer: “I don’t care! I want my receipt!” *holds out hand impatiently*

Me: “I’m sorry, ma’am, but I don’t have a receipt to give you. I can hand write you a receipt on a bag if you want.”

(At this point our drive-thru is backed up and this lady is very angry and starts yelling at me.)

Customer: “I want my receipt! It can’t be that difficult for you to understand that! Ugh! Let me speak to the manager!”

Me: “All right, ma’am, one second.”

(I bring the manager over and explain what has happened and that the customer wants to talk to a manager.)

Manager: “How can I help you?”

Customer: *angrily* “I’d like my receipt! And that girl won’t give me one!”

Manager: “I’m sorry, ma’am, we don’t have any receipt paper to print out a receipt on. We can write it on a piece of scrap paper or a bag though.”

(By now the lady is furious and her son, who I didn’t notice before, starts yelling at my manager from the backseat. He can’t be more than 9 or 10.)

Son: “You guys are so stupid! You need to just give her what she asked for!”

Customer: *to her son* “Shut up! I can handle this!” *to my manager* “This is unacceptable! Give me my money back! Is this store franchise or corporate owned?”

Manager: “This is a corporate store, ma’am”

Customer: “Well, I’m going to call corporate on you and your employee, then! This is ridiculous! You aren’t fit to be a manager and–” *pointing at me* “–she is too stupid to work here!”

(I’m in tears now and my manager is very obviously upset. She manages to stay calm and collected and refunds the customer. After the customer drives off she calls for someone else to take my place and takes me aside.)

Manager: “Did you tell her that we had no receipt paper like I said?”

Me: “Yes. I did. I swear. I told her before I even took her card.”

Manager: “Don’t worry then. It wasn’t your fault. She’s the one who’s too stupid to work here. Not you.”

(After all of this happened that lady has not come back. I have dealt with other rude customers, buts none as rude or mean as that lady.)

In Macedonia They Just Call Them Nuts

| VA, USA | Right | January 28, 2017

Me: “Welcome to [Restaurant]. How may I help you?”

Customer: “I’ll just have three cookies, please.”

Me: “All right, and what kind would you like?”

Customer: *gesturing in the general direction of the cookie display* “Oh, you know, one of those ones.”

Me: “So would you like chocolate chip, sugar, oatmeal…?”

Customer: “I want one of the Macedonian cookies!”

Me: “…umm, what?”

Customer: “Yeah, the light-colored ones with the white chocolate and nuts and stuff.”

Me: “You mean the macadamia nut cookies?”

Customer: “Yeah, whatever it’s called.”

If Life Gives You Lemonade, Demand Iced Tea

| Dayton, OH, USA | Working | January 27, 2017

(I am the customer here. Lunch time experience at the drive-thru:)

Speaker: “What would you like to drink?”

Me: “I see you have lemonade; can you make a half-unsweetened iced tea, half lemonade?”

Speaker: *female voice* “No, I can’t do that.”

Me: “Okay, then just a medium unsweetened iced tea.”

Speaker: *male voice* “We can, but I need to charge you the higher price for a lemonade.”

Me: “No problem, just the unsweetened iced tea is fine. Medium.”

Speaker: “Your total is $[total]. Please drive forward.”

(I drive forward. Now I’m at the window.)

Young Woman: “That was a half sweet tea, half lemonade?”

Me: “No, just an unsweetened tea. I didn’t pay extra for the lemonade.”

Young Woman: “Sweet tea?”

Me: “No, UNsweetened, thanks.”

(She went off to make the drink. My meal was handed out. My drink was handed out. I drove to the stop light. I stuck the straw in the drink cup and took a swig. By my best guess, it was half lemonade and half sweet tea. Oh, well.)

Brick For Brains

, | NJ, USA | Right | January 25, 2017

(I work at a fast food place that’s across the street from what used to be an empty lot. Recently construction has begun on a new building so there’s now lots of construction materials and signs posted around the place. On this day I’m on the opening shift, helping to set everything up in back. We hear someone trying to open our locked front entrance.)

Manager: “We’ll be open in another 15 minutes, sir.”

(The person outside continues to struggle with the door, while the manager and I share a look as the lights are all off and our opening times are clearly sign posted on the door (I know, I know, expecting customers to read and all that). Eventually however, the customer seems to take the hint and gives up so we think nothing more of it… until we both hear a thunderous BANG! against the door. It’s quickly followed by another one, and the sound of glass cracking.)

Manager: “What the ever loving f***?!”

(We run to the front to find a man with an arm full of bricks that he apparently took from the construction site across the street, throwing them one by one at our glass door which is now riddled with cracks.)

Manager: “Sir, what are you doing!? Stop! Stop!”

(My manager frantically unlocks the door before the man can break it down entirely.)

Man: “Oh, hi, your door seemed to be stuck. I’d like a [Breakfast Sandwich] and a coffee.”

Manager: “The door wasn’t stuck; it was LOCKED! We’re not open yet!”

Man: “Really? Well, how was I supposed to know that? The door wouldn’t open!”

Manager: “…”

Man: “So can I get a [Breakfast Sandwich] and a coffee now?”

Manager: “Sure. It’ll be $3,000, cash only right now since the registers aren’t on yet.”

Man: “WHAT!? $3,000 for a f****** [Breakfast Sandwich] and a coffee?”

Manager: “No, for the [Breakfast Sandwich], the coffee, the replacement for the door you just smashed due to apparently being unable to read the sign right in front of you stating when our hours are, or too stupid to realize a store with the lights off, no customers, and a locked door is CLOSED, and also for the trespassing fines and theft of building materials from across the street.”

Man: “What… but… the door wouldn’t open!”

(My manager looks down at the scattered bricks lying around our front entrance.)

Manager: “[My Name], call the police, before I decide to return a few of these to their sender!”

(The man’s jaw dropped open and he promptly dumped the remaining bricks he was holding and ran off. We gave the police a full description along with our camera footage, and that’s the last we ever saw or heard of the impatient brick-throwing moron. The construction company also sent us a letter of apology, saying they’d take additional measures to make sure their materials were better secured from now on.)

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