Don’t Listen And Lose Out

| Canton, CT, USA | At The Checkout, Extra Stupid, Food & Drink

(I am working the drive-through on a late-night shift with one other manager. It’s slow, but we do get a few customers. A customer pulls up to the drive-through.)

Customer: “Hello? I’d like two [Sandwich], please, but I don’t see them on the menu.”

Manager: “Sorry about that, sir; they recently changed the name of the [Sandwich], which is probably why you didn’t see it. We still have it, it’s just called the [New Sandwich] now.”

Customer: “Oh, shoot, that’s a shame. I’ll have two [Chicken Sandwich] instead, then.”

(My manager and I share a look, and I chime in, thinking he may have misheard my manager.)

Me: “We still have the [Sandwich], sir. It has just been renamed. Same bun, same toppings, same everything, just a new name.”

Customer: “Oooooh. Darn, that’s a real shame. Guess I have to have two [Chicken Sandwich] instead, then?”

(My manager shakes his head and puts the sandwiches through, and the customer takes them and drives off.)

Manager: “You know, that would have been funny if he hadn’t been through here the last two nights, and had the exact same problem.”

If Looks Could Kill

| Newcastle, NSW, Australia | Bad Behavior, Health & Body

 

(After I’ve taken her order in the drive-thru, the customer leans through the window and grabs my hand.)

Customer: “Can I give you some advice?”

Me: “Um…?”

Customer: “You should use Proactiv. It really works; you don’t have to look like that.”

Doesn’t Have A Leg To Stand On, Part 2

| Athens, GA, USA | Awesome Workers, Crazy Requests, Health & Body

(I’m a carhop at the Sonic near my house. I had knee surgery a few months ago and have to wear a pretty heavy brace under my uniform to be able to walk. It also means I can’t skate. People can get pretty rude if you’re not on skates.)

Me: “Hi! Your total is [total].”

Customer: “Why aren’t you on skates?”

(I’m getting annoyed at this point. It’s Super Bowl Sunday and we’re busy.)

Me: “Skating isn’t required. ma’am. Your total is—”

Customer: *angrily* “I’m not going to give you my f****** money unless you’re on skates. I’m paying good money to this place so you should be on skates!”

Me: “I’m sorry. ma’am. I can’t skate. Your total is—”

Customer: “I’m not giving you s*** unless you go put on skates and give me my food!”

(The lady’s yelling at me now, but I’m still trying to be polite.)

Me: “I can’t give you your food until you give me the money, ma’am. And I can’t go put on skates.”

Customer: “WHY THE F*** NOT?!”

(I’m pissed at this point so I just say the first that comes to mind.)

Me: “I can’t skate because it makes my prosthetic leg fall off.”

Customer: “…Huh?”

Me: “The parking lot isn’t very smooth so the vibrations make my leg fall off.”

Customer: “You’re s****** me.”

Me: “No, ma’am, I’m not.”

(I knock on the metal of the brace to get the point across but she still doesn’t look convinced. Placing the tray of food on her car hood I unhook the brace on my leg. It sticks out at a weird angle and legitimately makes it look like I just took off my leg. The lady’s gone sheet white and is gaping like a fish at this point.)

Me: “Lost it last year.”

(I snap the brace back in place and pick the tray back up.)

Me: “Your total is [total].”

(The lady shoved a fifty in my face, grabbed her food, and peeled out of the parking lot. Happy about my thirty-something dollar tip I went back inside to get another order and found my manager and just about every other employee crowded about one of the intercoms and laughing their a**es off.)

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Doesn’t Have A Leg To Stand On