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The Day A Hurricane Came Through The Drive-Thru

, , , , , , , | Right | November 2, 2017

(Hurricane Harvey is in the area. While my section of Texas is clear of the core of the storm, the rain bands cause quite a bit of flooding along with, understandably, a decline of people. We have already been allowed by corporate to shut down the restaurant early if we aren’t turning a profit for six 15-minute periods straight. We are not making profits and, thankfully, the weather isn’t getting worse in our area. Therefore, the manager has decided to close the restaurant and has already posted signs on all the doors and drive-thru window, and has slipped a sign behind the plastic of the menu board. I am still wearing the headset while helping my coworkers and manager, who is also wearing a headset, take care of cleaning, storage, and the like, when I hear a ping. I ignore this for a while until I hear the customer.)

Customer: “Hello, I’d like to—” *starts rattling off a 20+ item order*

Me: *interrupting the ordering* “I am sorry, sir, but we are closed due to the hurricane.”

Customer: “Yes, and I’d like ten large sodas—” *starts to rattle them off*

Me: “I am sorry, sir, but we are closed, due to the weather. We will be open again at 10:00 am tomorrow, and we do apologize for the incon—”

Customer: “I thought this was a 24/7 restaurant and, besides, it’s only 10:15!”

Me: “First, we are not 24/7. Second, even if we were, we are closing due to the storm, as indicated by the sign on the menu board.”

Customer: “Are you going to take my f****** order or not?!”

Me: “Sir, we are not able to make you anything as we have closed early. Please look at th—”

(I hear the car screech away and think this is the last of it until we hear a constant stream of honking from the window. As I’m the closest to the window, cleaning some of the equipment nearby, I decide to try again by pointing to the sign.)

Sign: “Due to inclement weather, the lobby will be closing at 8:00 pm and the drive-thru will close at 10:00 pm. The store will re-open at 10:00 am without breakfast menu items. We apologize for the inconvenience.”

(They just honk their horn before trying to force open the window, at which point I get my manager.)

Me: “[Manager]! GET OVER HERE, NOW! HE’S TRYING TO BREAK OPEN OUR WINDOW!”

Manager: *grabbing the store phone and her own cell phone* “Get your cell phone ready to call the police.” *yelling through the closed window* “SIR, WE ARE CLOSED DUE TO THE HURRICANE! WE ARE TRYING TO CLEAN AND GET EVERYTHING READY FOR TOMORROW! IF YOU DO NOT LEAVE, WE ARE GOING TO CALL THE POLICE!”

(The customer starts using strings of curses and insults, and almost causes a wreck getting off of our property onto the street. After a few minutes of trying to process what happened, we all start to get back to work and think this really is end of it. Sadly, a few moments later, the phone rings and my manager answers it.)

Manager: “Thank you for calling [Restaurant]. Just to let you know, we are closed right now du—” *pause* “Sir, we have several signs up on the doors, windows, and the menu board. Furthermore, we could have called the cops on you when you attempted to break and enter. Lastly, through the window we saw you speed into the street in front of another car. If you have any issues with us closing early due to this storm, then you are free to call [Corporate Phone Number], but they were the ones to inform us that we are okay to close early as needed.”

(About two days later, we heard that the customer did indeed try to make a complaint, claiming we served other customers after he left, that we were discriminating against him, and various other bulls***. However, they were all dismissed, and his phone number, along with details from the outside cameras, were given to police for them to handle.)

Happy Meals Cost A Devil’s Ransom

, , , , , | Working | October 31, 2017

(Every year for Halloween, we have candy available for trick-or-treaters, but we never get very many. This year, one of my managers is mentioning our event to all the parents he sees. I am taking a customer’s order.)

Woman: “Hello, I was wondering, dear… Could I get some kid’s meals without Satan?”

Me: “I’m sorry, ma’am?”

Woman: “We don’t want the Satan toys; we just want the regular Christian toys, if you don’t mind.”

(I realize she is talking about our Halloween theme toys and rush off to find some of our old toys instead. I get back and finish taking the customer’s order without incident. When I turn away, she comes back to the counter and approaches my manager.)

Woman: “Excuse me, sir? I forgot to ask for sauces for my kid’s meals.”

Manager: “Of course. Here you are, ma’am! Have you heard we are doing Trick-or-Treating this year? You could bring your kids down for some candy and games!”

(The woman throws the sauces at my manager and storms off.)

Manager: *bewildered* “What did I do?”

Me: “You just asked the woman who called our Halloween toys ‘Satan Toys’ if she would bring her kids here to celebrate Halloween!”


This story is part of our Devilish Halloween roundup!

Read the next Devilish Halloween roundup story!

Read the Devilish Halloween roundup!

They Come In All Kinds

, , , , , , | Working | October 30, 2017

I’m the bad worker in this story. I was taking orders at the front counter when my current customer started arguing with me. We went back and forth for a while until he finally said, “What kind of idiot do you take me for?”

Even though I knew I was supposed to make nice, I answered with something my husband says a lot: “I don’t know; how many kinds of idiots are there?”

He never said another word; he just paid and moved out of the way to wait for his food.

When I checked the kitchen to see why it was taking so long, the cook was on the floor laughing his a** off.

That’s Not A Cherry You Want To Pop

, , , , , | Working | October 27, 2017

(I go to a local ice cream fast food place that offers patrons two toppings on all the sundaes. I am only in the mood for one flavor. The following exchange takes place.)

Me: “Hi, I’d like a one-scoop mint sundae with vanilla ice cream, please.”

Cashier: “What do you want for your other topping?”

Me: “No other topping. Just mint.”

Cashier: “We can only do one serving of topping and cannot give you a double.”

Me: “That’s fine. I only want one serving of mint on the sundae.”

Cashier: “We cannot lower the price because you only want one topping.”

Me: “I didn’t expect you to.”

(At this point, the cashier calls a manager over, claiming I am demanding overrides to give me double mint topping and reduce the cost of the sundae.)

Manager: “I’m sorry; we cannot do this.”

Me: “That’s fine. I didn’t want double mint topping, nor did I ask for a reduction in price, because I only wanted one flavor.

Manager: “We still cannot give you a discount.”

Me: “I never asked for one.”

Manager: *deer in headlights look*

Me: “Does a cherry count as a topping?”

Manager: “Yes.”

Me: “Okay, I would like a mint sundae, with the cherry on the side.”

Manager: “That wasn’t so hard now was it? Your total is $2.50.”

(When I got my order, I left the cherry, which they did put on the side in a little cup, at the counter. The manager followed me out of the store, telling me that I forgot my cherry.)

A Labor-Intensive Work Environment

, , , | Healthy | October 27, 2017

(I am working the cash register at a fast food restaurant. A pregnant woman comes up to me.)

Woman: “Hi, I’m in labor right now. Can I get a big glass of ice water?”

Me: *not sure I heard her correctly* “I… what?”

Woman: “Yeah, I just had a big contraction. Can I get some water?”

Me: “Uh… yeah, totally. Of course.”

(I grab her a cup and begin filling it with ice and water.)

Me: *jokingly* “So you’re not going to have the kid here, are you? I don’t know how to do that.”

Woman: *smirking* “No, I’m not going to have it here. Though you would not believe how backed up the highway is.”

(I give her the water and she rushes out. Her voice was strained throughout the conversation which makes total sense. I later told a coworker what I’d just gone through.)

Coworker: “Yeah, it happens. I had a woman in labor go through the drive-thru once.” *confused* “So you’ve been working food service for ten years and you’ve never had that happen once?”

Me: “Uh… no!”