Unfiltered Story #150928

, , , | | Unfiltered | May 13, 2019

(We have a notoriously uncooperative customer that comes through drive thru almost every sunday and order the “Sunday Special.” She never explains herself, and only ever refers to it as the Sunday Special. All three staff, including myself and the supervisor, are new to this store and have never worked a sunday before this)

Cashier: “May I take your order please?”

Customer: “Sunday Special”

Cashier: “I’m sorry, I’m not sure what that means”

Customer: “I want your manager”

Supervisor: “I’m the supervisor for this shift, how may I help you?”

Customer: “You need to take my order. She doesn’t know it”

Supervisor: “I’m sorry, but I’m not sure what you’re asking for either. But I’d be happy to ring it in for you if you tell us.”

Customer: “I’ve been coming here for years. Find the young lad that knows it”

*they both look at me*

Me: “This is my first sunday, too. I have no clue what she means”

Supervisor: “I’m sorry, but we have several male employees and only one of them is working right now. He isn’t familiar. But if you’d like to tell us what you’d like, I’d be more than happy to make it for you”

This back and forth goes on for over 5 minutes, with her repeatedly saying that “everyone knows her order” and “she’s been coming here for years” Finally, we get it out of her. It was a plain hamburger, with lettuce and tomato on the side. 5 minutes for something that could have taken us 30 seconds)

A Disservice To Service Dogs

, , , | | Right | May 12, 2019

(It is a busy Sunday morning when an older couple brings in what we assume to be a service dog. It is very well-behaved; the only thing it does is sniff me when I bring their food out. A few minutes later a different customer comes up to the register. My manager is behind me.)

Customer: “Where is the manager?”

Manager: “What can I help you with?”

Customer: “There’s a dog out in the dining room, the couple is feeding it, and it’s disgusting!”

Manager: “Is it a service dog?”

Customer: “It’s just a dog!”

(He then went back to his seat. My manager went out there and confronted the couple, and sure enough, it was a service dog! Since we couldn’t do anything about that, the man stormed out of the restaurant. As he did, I loudly told him to have a great day. Another customer came up a few minutes later to tell us that nobody else was bothered by the dog.)

Unfiltered Story #149726

, | | Unfiltered | May 12, 2019

(I was 13 at the time. I’m waiting  in line and my ear itches unbearably. I reach up to scratch it and I’m up to order.)

Me: *scratching ear* “Can I have a burger and a drink?”

Cashier: *wincing* “Ok what kind…?”

Me: *digging in ear* “Coke and a plain burger.”

(At this point my ear really starts itching even worse so I’m digging in it even harder. I realize the poor cashier is cringing at what I’m doing, so I stop and pay.)

Me: “Thank you..sorry.”

(I was embarrassed, but I was sorry to gross out the cashier. However after reading some of these stories, I’m sure that that wasn’t the worst she’s had! As for my ear, it turned out I had a sore that’s healed now. Whoops.)

Unfiltered Story #149706

, , , | | Unfiltered | May 12, 2019

(I work at a restaurant that runs promotionals. Due to the popularity of this particular item, we had run out of the items to make it. I’m working in the drive thru when this happens.)
Coworker: “Hi, how can I help you?”
Customer: “Can I get a [sandwich] and an order of [promotional item]?”
Coworker: “I’m sorry, we don’t have [promotional item] tonight. Can I get you something else?”
Customer: “No. Can you make me [promotional item]? Now!”
Coworker: “I’m sorry, I don’t have the items to make those right now. What else can I get for you?”
Customer: “I don’t see why you can’t make them for me right now! They’re on the board. You need to make them for me now!”
(My coworker had to explain two more times that we didn’t have that particular item before the customer just drove off without any of their food.)

Even The Streets Have Rent

, , , , , , | | Friendly | May 11, 2019

(There is a man standing at the edge of a parking lot that has three or four fast food places. His clothes are tattered, he looks a little worse for the wear, and he has a cardboard sign that says “hungry” or “need food” or something along those lines. I’m going through the drive-thru to get an iced coffee, so I buy a $5 gift card. I pull up next to the man and give him the gift card in a little envelope with the receipt.)

Man: “Thank you so much.”

Me: “You’re welcome. It’s just a $5 gift card to the coffee place.”

Man: “Oh… I need like $40 to pay my rent.”

Me: “…”

Man: “…”

(He caught me so off guard, I just closed my window and drove away.)

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