Fries Are Very Important, But Yikes

, , , , | Working | February 15, 2021

When I am twenty and still in college, I work at a fast food restaurant over the summer. This branch has a lot of staff turnover, so much so that at any given time, around half my coworkers are either on their two-month new hire probation or working their two-week notice period. Anyone who has been there for a few months is called “senior staff” and they speak of things that happened earlier that very same year as “the old times.”

Of course, the place is dysfunctional. I have a lot of problems with my “senior” coworkers, many of whom have an attitude problem. Things come to a head one day when I am on register along with two coworkers: a shift supervisor and an entitled “senior” employee who has been there for like six months.

At this store, when things are quiet, people on register are also responsible for the fries — putting them into the fryer, taking them out, and bagging them — when their line dies down. There isn’t a particular rota system; if the other cashiers were busy but you don’t have a line when the fryer goes, “Beep!”, you are now in charge of taking out the fries and bagging them.

The “senior” employee claims that she is attending to the fries a lot more than I am. At one point, while she has no one in line and I am literally in the middle of a transaction, with cash in my hands, she turns to me and says:

“Senior” Employee: “[My Name]! Do you not hear the fryer?!”

Me: “And do you not see that I have cash in my hands?”

The supervisor sided with the “senior” employee and completely lost it. She went off at me in front of all customers and staff, shouting and screaming about how she couldn’t believe that newer staff would “disrespect” “senior” staff. The shift manager had to come in, order her to take five, and almost push her into the staff room when she wouldn’t shut up about me.

I was speechless. I had planned to ask to switch from full-time to weekend shifts once my classes restarted in the fall, but I decided I didn’t want to work someplace where fries were such a contentious issue, so I gave in my notice as soon as the head manager came in for her shift.

And that’s the story of the one job where I have not been able to pass my probation period.

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Reached Her Tea-Total, Part 2

, , , | Right | February 14, 2021

Customer: “…and I’d like a green tea with that.”

I hand them a soda cup.

Customer: “What is this for?”

Me: “Your green tea?”

Customer: “I’m afraid that’s unacceptable. I want the tea that you keep back there.”

The customer gestures to the kitchen.

Me: “I’m sorry, ma’am, but all of our iced teas are self-serve as of several years ago. I can assure you that the product is the same.”

Customer: “But I want the kind that you put a scoop of ice and a straw in. I got it here last week.”

I continue to explain that what she’s describing doesn’t exist while she gets increasingly frustrated and demands to see my manager. She’s waiting at the register with her arms crossed when he appears and sweetly asks her what seems to be the problem.

Customer: “I need a refund on this drink. I want the green tea that you used to sell with ice and a straw.”

Manager: “Oh, I’m sorry, ma’am, our green tea is actually self-serve now.”

Customer: *Brightening instantly* “Oh! Well, okay, thank you so much!”

Reached Her Tea-Total

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Nope. Absolutely Not.

, , , , , | Right | February 12, 2021

I work in a fast food restaurant. It’s pretty empty, with just one group of three people inside. While two of them are ordering, the third man walks up to me at the register to pay for them. This dude is probably 6’5″ with grey, greased-back hair, wearing a Hawaiian shirt in late September. His choice words to start the conversation?

Customer: “Daddy’s paying tonight!”

He then leans in way too close to me.

Customer *Whispers* “I’m Daddy.”

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Breakfast Burrit-No

, , , | Right | February 11, 2021

I work as an assistant manager at a fast food place known for its drive-in appeal. A few months before I started, app ordering was implemented for people to place their orders without having to be at the location. The app settings are simple, but unless you work there, you won’t know the ordering parameters. For one, your GPS automatically selects the closest location to where you currently are, not where you live. And two, unless your pickup time is within five minutes, it won’t go through to us to make it until it’s within those five minutes. People seem to think that if they use the app, they’ll get their order faster, which isn’t always the case, since we serve customers all day long on a first-come, first-served basis.

I have a lady one day not understand this as she orders from the app and shows up after a rush. It’s just my coworker and me working, and I am currently making more breakfast burrito mix.

The system rings to let us know an order has been placed on the app.

Coworker: “Hey, you got a burrito and a drink coming in.”

Me: “Okay, I’m making more burrito mix, so hopefully they won’t be here right away.”

Not even a minute later, the system rings again letting us know the customer has checked in and is waiting.

Coworker: “Well, looks like they’re waiting on fresh burrito mix, huh?”

Me: “Yup. When I finish making the mix, make the drink so it doesn’t get watered down from the ice while it sits.”

Coworker: “Aye, aye, captain.”

A few minutes pass and I finish the burrito mix. The same customer who ordered on the app presses the button outside at the spot she’s parked in. My coworker answers the headset, which I am also on, as it makes preparing food much easier and faster.

Coworker: “Thank you for choosing [Restaurant]. My name is [Coworker]. Anything I can add to your order for you?”

Customer: “No. What you can do is bring me my food and drink. I’ve already paid on the app and I’ve been waiting for ten minutes already!”

She hasn’t been waiting ten minutes. The order is on a timer from when she ordered on the app and when she checked in, so she’s been really waiting for about five minutes.

Coworker: “I apologize for the wait on that. We just finished a big rush before you got here and we’re currently making more burrito mix.”

Me: “Go ahead and tell her the mix is done and her burrito will be out shortly.”

Before my coworker can say anything, the customer starts speaking again.

Customer: “You know what, just refund my order and bring me my drink. I don’t care about the burrito.”

Coworker: “I’m sorry, I’m unable to do both. I can bring your drink and burrito, as we just finished making the burrito mix, or I can cancel your order, but I’m unable to do both.”

Customer: “Just bring me my drink, man! I don’t care what you can or can’t do!”

Coworker: “Sure.” 

My coworker hangs up on the headset and turns to me.

Coworker: “So, since you heard all that and you’re also making the food, and you happen to be the manager on duty, you wanna take this order to her?”

Me: “Yeah, might as well; otherwise, it could get worse. Did you make the drink?”

Coworker: “Yeah, while she was yelling about wanting the refund.”

I finish making her totally fresh burrito, which takes about a minute to do, bag it up, set it on our delivery tray with her drink, and head to her car. Once I get there, I start the usual greeting.

Me: “Hello, how are you? Sorry for the wait on that; we were making you a fresh burrito.”

Customer: “Yeah, I don’t care. I told the guy who answered the headset I didn’t want the burrito and I just wanted the drink!”

Me: “Right, right, but since the burrito mix was already done when you said that to him, I figured it best to give you your entire order.”

She reaches out and tears her drink and food from my tray before I can hand it to her.

Customer: “I don’t care! You guys took forever to get me my stuff. I ordered on the app so I could get it faster. I’m already late for work and it’s all your fault! I might lose my job now because of you lazy people!”

Me: “I apologize for that, and I assure you it wasn’t our intent; we just had a—”

Customer: “I already told you I don’t care! I don’t want to hear any excuses! My food should have been ready first!”

At this point, she’s starting to back out of her spot to leave.

Me: “Well, once again, I apologize, and regardless of all that has happened, I hope you have a good day.”

Customer: “Yeah? Well, I hope you have a s***ty day. I’m calling corporate to complain about how badly you guys suck at your job!”

She puts her car in drive and speeds out of our lot, driving on the wrong side as she leaves. I go back inside and talk with my coworker.

Coworker: “So, how’d it go?”

Me: “Oh, you know, the usual.”

Coworker: “Gotcha. Apologized and still got torn into.”

We had a good laugh after it was all done, but people need to understand that ordering on the app doesn’t make you get your food any faster, especially if it’s the morning hours. Other people want breakfast burritos, too!

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Her Brain Was A Little Fried

, , , , , | Working | February 10, 2021

I work in an office tower with a food court, including a well-known burger place that offers multiple side dishes for any meal. I go there right as the place opens one day.

Me: “Can I get a combo number five, with chili as the side instead of fries?”

The cashier rings up everything correctly and double-checks that I mean chili as the side, not as an additional side.

Me: “Yup, as the side, instead of fries. You got it.”

I proceed to pay, thinking everything is fine.

Cashier: “It’ll be two minutes for your fries.”

Me: “Wait, what fries?”

The cashier and I broke into laughter. Clearly, she was on autopilot to start the day. No harm, no foul, just a solid laugh to start lunch.

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