Will Explain That At The Hearing

| SC, USA | Right | May 10, 2017

(I am working drive-thru by myself during our dinner rush.)

Customer #1: *arriving at my window*

Me: “Hello! Your total today will be $14.69.”

Customer #1: “No, that isn’t right.”

(At this time, my headset goes off as another customer drives up.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #2: “Yes, ma’am, that’s okay.”

Me: “Thank you.”

(As I am taking care of Customer #1, a car drives up in the second lane. I tell Customer #1 I need a moment.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #3: “I want a hamburger!”

Me: “I’m sorry, sir. One moment, please.”

Customer #3: “Add a large fry to that.”

Me: “I need just a minute, please.”

Customer #3: “And a large chocolate shake.”

(I don’t even bother trying to tell him I need another minute, because he obviously isn’t listening. I turn my headset off and finish helping Customer #1, who is friendly the entire time. I go back to Customer #2.)

Me: “I apologize for the wait. May I take your order?”

(I take her order, and she is also friendly. However, before I can even store her order into the system, Customer #3 is at my window. I open my window, and before I can say anything, Customer #3 is yelling.)

Customer #3: “WHY DIDN’T YOU TELL ME MY TOTAL?!”

Me: “I’m sorry. What was your order?”

Customer #3: “I SAT THERE AND TOLD YOU MY ORDER CLEARLY, AND YOU STILL DON’T HAVE IT? YOU PEOPLE WORKING ON THESE FAST FOOD PLACES ARE ******* STUPID!”

Me: “Again, I’m sorry. I told you to hold on a moment while I was taking care of another customer.”

Customer #3: “YOU SHOULD HAVE BEEN READY TO TAKE MY ORDER WHEN I DROVE UP! YOUR DUMB A** OBVIOUSLY NEED A HEARING AID!”

(This just happened to be my last day on this job, and I was starting a new, better job in two days. At that moment, I decided I was no longer going to be disrespected by customers.)

Me: “Well, sir, if you would have been listening, I told you three times to hold the f*** on while I was helping another customer. You can either tell me your order again and let me cash you out, or get the f*** out of my drive-thru so I can help my other customers. Decide what you’re going to do in the next ten seconds, or I’ll decide for you.”

Customer #3: “HOW DARE YOU TALK TO ME LIKE THAT? YOU STUPID LITTLE TEENAGE B****!”

Me: “Actually, I am a grown woman.”

Customer #3: “QUIT JOKING AND TELL ME MY D*** TOTAL!”

Me: “All right, it’s been 10 seconds. I hope you have a f****** nice day!”

(I give him a sarcastic smile and close the window. He speeds off, and Customer #2 pulls up to the window.)

Customer #2: “What was his problem?”

Me: “I guess he needs a hearing aid.”

(She laughed and gave me a $5 tip. I have been working at my new job for four months, where I am making double what I was making there, and I am much happier.)

Driving Through Multiple Conversations

| FL, USA | Working | May 7, 2017

(I pull up to the speaker.)

Employee: “Welcome to [Fast Food Place]. Please hold for a moment.”

(I do so, my passenger and I talking while we wait, but after a couple of minutes pass I get worried.)

Me: *to passenger* “I think that they forgot us.” *to speaker* “Hello…? Are you there? Hellooooooo?”

Employee: *silence*

Different Employee: *after a minute* “HELLO?”

Me: “Hi! There you are!”

Second Employee: “Um, you haven’t ordered yet.”

Me: “No, because you haven’t asked for my order yet.”

Second Employee: “Okay?”

(A third employee handed us our food after we finally ordered, laughing the whole time.)

This Is Going ‘To Go’ On Forever

| Orland Park, IL, USA | Right | May 4, 2017

(I am working the front counter at a fast food place and my first sentence to all customers is scripted. It’s, “Hi, welcome to Fast Food Place. Will this be for here or to go?”  I see a spaced-out lady approaching.)

Me: “Hi, welcome to [Fast Food Place]. Will this be for here or to go?”

Customer: “Yes.”

Me: “Would you like it for here or to go?”

Customer: “Yes.”

Me: “Will you be dining in or taking out?”

Customer: *visually agitated that I keep asking* “YES.”

(Finally I just hold up the plate or to go container and make her point to one.)

A Very Grown-Up Conversation

| St Joseph, MI, USA | Related | May 3, 2017

(I am refilling my drink at the soda fountain. A young boy, about six, comes over and starts talking to me.)

Boy: “Hi there!”

Me: “Hi!”

Boy: “What’re you drinking?”

Me: “Just some root beer.”

Boy: “Root beer’s good. I’m getting Coke today.”

Me: “Oh, that’s—”

(Suddenly the boy’s father appears and takes him by the hand to quickly lead him away.)

Father: “[Boy], don’t talk to strangers!”

Boy: “But you said I was a grownup!”

Drinking In The Language

| Mazatlan, Mexico | Right | May 2, 2017

(I am the customer. In college, I worked for a spring break company and while there I am trying to work on my Español. I am ordering at the fast food counter.)

Me: “Una comida hamburguesa, número dos, con encurtidos adicionales, por favour.”

Cashier: “Tu dreng?”

Me: *thinking, I know “tu” is you, but dreng?* “¿Que?”

Cashier: “Tu dreng?”

Me: “¿Que?”

Impatient American Customer: *in line behind me* “She wants to know what you want to drink!”

Me: “Ohhhh, to drink! [Soda], I guess.”

(I was not expecting her to answer me in English!)

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