Up-Charging Goes Downhill

, , , , , | Right | December 3, 2018

(At this sandwich shop, you can substitute bottled drinks (water, juice, milk, etc.) for a fountain drink when purchasing a meal deal, for a small up-charge. The following takes place as the customer is paying for her food.)

Customer: “Can you get milk with the meal deal?”

Me: “Yes, of course. It is just [price] extra.”

Customer: “Oh, okay.”

Me: “So do you want milk with your meal deal today?”

Customer: *fuming* “Why would you ask that?! Do you think I’m fat or something?!”

Me: *horrified* “No! You just asked about getting milk with the meal. I was just seeing if that’s what you wanted to do!”

Customer: *back to normal* “Oh, okay! No, I don’t want milk.”

Unfiltered Story #128525

, , , | Unfiltered | November 30, 2018

(We give every guest a number when they order A guest forgets his number before he goes to sit down. Since I took his order and know where it went, I tell the other crew members to just let me take out his order when its ready. this guy decided to claim an order that was similar to his but not exactly when another server went to take food out to another table. so needless to say I was confused when I went to take out his food.)

Me: Oh, um, I have your order here 2 cheeseburgers no spread add mayo?

Him: right well you didn’t give me a number so I just expected some clueless idiot to be wandering around not knowing where to put my food so I claimed the last one that came one assuming it was mine.

Me: Well you actually forgot your number on the counter and I told the whole crew that I would take it out because I knew that you were the one who forgot your number. and that in front of you is 2 cheeseburgers the way the come with no modification. do you want to keep eating that or do you want the correct order that I have here?

Him (Sarcastically): No I’m just going to keep eating your mistake.

Me: Listen I’m sorry there was some confusion here but I have your correct order here and I’ll take this wrong order and get it out of your way, next time though just trust us that will get you your food or make sure you have your number for your table.

Him:Don’t go blaming me for your mistake. it’s not my fault you didn’t give me a number.

Me: I’m not blaming you I’m just saying it is the lunch rush and theres a lot of people in here and we just took a lot of orders so it’s easy for mistakes to be made.

Him:(Sarcastically): Oh yeah I’m sure that your life is sooo difficult it must be super hard to flip burgers for a living.

Me: Ok I’m done taking your shit. if you need anything else ask my manager to help you.

(He did end up asking my manager for help and was an ass to her as well and she asked him to leave.

Reuse Vs. Refuse

, , , | Working | November 26, 2018

(Our local [Fast Food Chicken Places] have stopped providing plastic caps and straws for drinks in an effort to reduce plastic use, but I’ve never needed them, anyway. I am in a different fast food restaurant, and am about to take two plates’ worth of chilli sauce from the self-serving dispenser, when one employee is in the way, presumably moving around cleaning tables.)

Me: “Excuse me.”

(The employee decides to go the extra mile and help me take two plates of chilli sauce and bring it to my table nearby.)

Me: “Thanks.”

Employee: “If you need more, just take new plates. Don’t reuse.”

Me: “Is there a reason for that?”

Employee: “They’re very cheap. No need to bother!”

Me: “…”

(I ignored him and reused them, anyway, when I ran out of sauce.)

“Bags” Of Patience Run Empty

, , , | Right | November 26, 2018

(A customer returns with his sandwiches, one of them made improperly. The manager in charge apologises, takes the incorrect sandwich, and sends the request back to the grill to remake the sandwich. The entire time, the man is extremely angry his sandwich was made wrong, despite it being an honest mistake and an easy fix. While his sandwich is being remade, a coworker is handling drive-thru orders and is holding a bag for a different order.)

Customer: *still grumpy* “I don’t need a bag for my order. Just give the d*** sandwich when it’s ready.”

Coworker: “All right.”

Customer: *yelling as if she were intentionally ignoring him* “I said, I don’t need a bag!

Coworker: “THIS ISN’T YOURS!”

(I’ve never seen a customer shut up so fast.)

You Had (Number) One Thing To Do

, , , , | Right | November 26, 2018

(For a number of years, our menu was a little backwards; our bacon cheeseburger was the #1 combo and a plain burger was the #3 combo. Some variant of this conversation happened almost daily.)

Customer: “Can I get a #1, please?”

Me: “Okay, one bacon cheeseburger. Anything else today?”

Customer: “No, no, no, the number one.”

Me: “That is the number one.”

Customer: “Well, how was I supposed to know that?”

Page 3/32212345...Last