This Manager’s Grasp On Reality Is Shake-y

, , , | Working | August 6, 2020

I work at a drive-in fast food restaurant where we serve — among other things — forty-four-ounce drinks and shakes. A customer comes in and orders two promotional mint-flavored shakes in the forty-four-ounce size. I take the order and run it out to him when it’s ready.

I have really small hands so I can barely hold the forty-four-ounce cups, and only near the bottom.

Me: “Hello, sir, that’ll be two [mint shakes] for [price].”

The customer gives me his payment and goes to grab the drinks by the top of the cups.

Me: “Sir, I wouldn’t grab there!”

That’s what I would’ve said, had the drinks not exploded in his hands due to the styrofoam bursting where he grabbed the cups. I start trying to clean the bright green goop that was a milkshake off of him, his truck, and myself. He is nice about it and recognizes his part in the mishap.

Me: “Let me get a manager and see what he can do.”

I take the torn-up cups inside and I yell, “Hey, I need these remade!” It’s loud inside and I need immediate assistance.

General Manager: “Okay, fine.”

He tries to take them from me. I hold them firmly and say:

Me: “No. These need to be remade.” *Explains what happened* “I need you to tell me what to do. A free replacement? Or should I charge him for two more? Maybe charge for some smaller ones since he paid for these? What do I do?”

The whole time, he keeps trying to take them, and I hold firm until he states that he will remake them for free, at which point I let go.

Drinks get remade, the customer is happy, and all is good. But later…

General Manager: “[My Name], I need to talk to you.”

Me: “Yeah, what’s up?”

General Manager: “Next time you have a mess up, you need to let someone know ASAP.”

That was my only mess up all night.

Me: “Uh, I did.”

General Manager: “No. You need to let someone know immediately so they can fix it as soon as possible.”

Me: “Uh… You’re talking about the shakes, right? Yeah, I did.”

General Manager: *Smirks* “Well then, who did you tell?”

Me: “I told you.”

General Manager: “Who fixed the shakes?”

Me: “You did.”

General Manager: “Wait, who did you tell?”

Me: “You. I told you immediately, and then you immediately fixed the shakes. Do you need to check the cameras to remember fixing that order yourself?”

General Manager: “Uh… No. Never mind. Just, uh… Carry on.” 

He was the main reason I quit that job.

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Unfiltered Story #204313

, , | Unfiltered | August 6, 2020

My dad and I are in line at a fast food seafood restaurant. Not only does the restaurant’s sign contain a large cartoon fish, the restaurant’s decor is obviously boat themed. As we are about to order, we hear an older woman in line behind us exclaim in a loud, shocked voice, ” I smell fish!” My dad could only shake his head in disbelief. We later joked that we should go next door to the taco restaurant and ask why we smelled tacos!

Tea Two-tal

, , , | Right | August 5, 2020

Customer: “I’d like two large sweet teas.”

I put in two large sweet teas.

Customer: *After slight pause* “Never mind, I’d just like a number three with a large sweet tea and [popular dollar sandwich]. Sorry about that.”

Me: “No problem.”

I put in number three and sandwich and void one large sweet tea.

Me: “Is everything on your screen correct?”

Customer: “Are there two sweet teas?”

Me: “I’m sorry, I must have misunderstood you. Did you want a total of two large sweet teas after all?”

Customer: “No. I want a large sweet tea with the meal and one with the sandwich.”

After taking a moment to avoid correcting him:

Me: “Your total will be [total] at the first window.”

He comes to the window and the payout goes normally, though it is obvious he still seems a little off-put when he sees I am taking the next order. The next customer comes to the window, laughing.

Next Customer: “So, I heard the guy in front of me. Did he really say that, no, he didn’t want two sweet teas, and then proceed to order two sweet teas? I was thinking, ‘Are you drunk?’ I became really glad I’m just ordering a frappe.”

Me: “It’s actually not that odd for drive-thru. Thank you for letting me say something about that. You have a good day.”

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Not So Pretty In Pink, Part 6

, , , , , | Right | August 4, 2020

I’m a customer, watching all this happen in a single visit of barely an hour.

My family and I enter a fairly busy fast food restaurant and start placing our order at the kiosk.

The door bangs open and a woman in a pink camo shirt carrying a to-go bag storms up to the cashier. [Cashier] is a tiny, soft-spoken Hispanic woman most customers adore. The woman proceeds to upend said bag on the counter and throws her receipt at [Cashier]. I can’t understand much of what is said, aside from swear words and “wrong” over and over, due to her screaming and her heavy, unidentifiable — to me — accent.

To her credit, the cashier apologizes calmly, fixes the order, and delivers it without so much as batting an eye.

We sit down to wait for our order to come out. A few minutes pass, and another woman, also wearing pink — this time a pullover — suddenly starts hollering across the dining area about how her table never got their coffees and, “What the f*** are y’all doing back there?” Again, this crazy lady and her humiliated-looking daughters are placated with minimal trouble.

My family’s order arrives, and we eat in relative silence, only giving each other weirded-out looks and making “holy crap” comments.

As we prepare to leave… you guessed it… another lady, this one decked in pink from head to toe, comes in. She starts screeching about how dumb they were yesterday for screwing up her order, how she should get a refund and a replacement, how all the “d*** Mexicans” should stop f****** over our society, etc. Every other word out of her mouth is an expletive, and she starts banging on the counter and kiosks.

The exit we need is past her, and as violent as she is becoming, we think it better to stay put and well clear.

The manager, a very large black man, comes out and tells the woman that she is being refused service and banned, and she goes berserk. Luckily, a quick call to the cops has her hightailing it.

I don’t know why pink was suddenly the color of choice for crazy, but it definitely swore me off wearing the color myself for a bit.

Related:
Not So Pretty In Pink, Part 5
Not So Pretty In Pink, Part 4
Not So Pretty In Pink, Part 3
Not So Pretty In Pink, Part 2
Not So Pretty In Pink

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Only Side They’re Getting Is A Sideways Glance

, , , , , | Right | August 4, 2020

I witness this interaction as I’m in line to order from a fast food restaurant at a local theme park. A customer pushes his way to the counter, bypassing the line.

Customer: “Excuse me, I just need a side tray.”

Worker: “A side tray?”

Customer: “Yeah, I need a side tray. Can I get one?”

The worker offers him a large plastic tray, the type you’d put a whole order on. 

Customer: “No! I need a side tray. A siiiiide traaaaaaay.”

The worker offers him a disposable plate with a questioning look on her face.

Customer: “A. Side. Tray. I need a side tray.”

Worker: “I’m not sure what that is, sir.”

The worker looks around her workspace and offers him a clam-shell takeout box.

Customer: “No, I need a side tray! Jeez, how many different words do I need to use to get you to understand what I want?!”

He grabbed the takeout box and stormed off, still muttering to his friend about the “side tray.” By the confusion on the faces of all of the other customers in line, I’m guessing he should have used more than just two words to describe this mysterious thing he wanted!

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