A Combo Of Outrage

, , , , | Right | July 5, 2018

(I am working as the main cashier during a very busy lunch rush, in a fast food chain that is considered to be “high end” in our area. Prices are higher, but portion sizes are larger, and we bring the food to your table, refill your drinks, and clear the table when you are done eating. Two women and a man come in with a toddler. The first woman has a coupon to get a free double burger with the purchase of a combo, but is complaining about the cost.)

Customer #1: “Wow, $9 for a combo! Are you sure you want that?”

Me: “We also have our [#1 Sandwich] on special, two for $6; you would get two burgers with all the veggies for the price of one of the other sandwich.”

Customer #1: *ignores me and continues to argue with the other members of her party*

(Finally, after holding up the line for five minutes and not letting anyone else order, they come up to my register.)

Customer #1: “Okay, we’ll take one of those.”

Me:  “The double burger, or the [#1 Sandwich]?”

Customer #1: “The one you said.” *turns away and continues to bicker with her companions*

Me: “So, just the two burgers?”

Customer #1: *annoyed that she has to acknowledge me* ” I said I wanted four!”

Me: “Okay, so, four burgers. Just the burgers?”

Customer #1: “Why didn’t you get my fries?”

Me: “Oh, I’m sorry. I didn’t hear that. Just one order of fries?”

Customer #1: “Two orders of fries. And a soda.”

Me: “Just one soda?”

(The customer just ignores me. I am frustrated at this point and ready to end the transaction.)

Me: “Okay, so, four [#1 Sandwiches], two fries, and one soda. Will that complete your order?”

(I set one cup on the counter.)

Customer #1: “Where is my other cup? I wanted two drinks!”

Me: *trying to keep smiling and not slap her* “Okay, let me just change that. I have four burgers, two fries, and two drinks. Is that correct?”

(The customer ignores me while talking to her companions, but the man speaks up.)

Customer #2: “Could I have no pickles on one of those burgers?”

Me: “Not a problem. Okay, your total is $20.”

Customer #1: “WHAT?! Are you kidding me?” *she is now almost yelling, and half of the very full lobby is staring at her*This is why I never come here. I can’t believe that. This makes me sick to my stomach. Literally, I am sick to my stomach right now! This is ridiculous!”

(She has gotten four deluxe, quarter-pound cheeseburgers, two medium fries, and two medium drinks for $20, including tax, which is not any more than she would have paid for the same items at a discount competitor. A few minutes after their order is taken to them, the man brings two of his sandwiches back up.)

Customer #2: “These were supposed to be plain.”

Me: “I am sorry. I heard you say no pickle on just one burger, but I didn’t hear anyone say anything about any of the burgers needing to be plain.”

Customer #2: “Yeah, two plain, one no pickles.”

Me: “Okay, so, I just want to make sure: you want two burgers with just meat, cheese, and bread, and nothing else, right?”

Customer #2: “Yeah, that’s right.”

(I sent the burgers back to get counted on the waste, and had two new burgers made. The kicker? Quarter-pound cheeseburgers that are not deluxe are more than a dollar cheaper per burger. Maybe, had the customers paid attention when ordering, and ordered their food correctly, I could have saved them a couple of bucks, and the female customer wouldn’t have had to be sick to her stomach over how much money her food cost her!)

Unfiltered Story #116227

, | Unfiltered | July 5, 2018

(I typically work second shift but I stayed for a couple hours to help third shift get settled, as someone called off. My manager from second was giving me a ride home and as we were walking out this happened.)

Third Shift Manager: “(Company). Can I help you? (After a beat) No we don’t.”(Hangs up.)

Second Shift Manager: “Starting already?”

Third Shift Manager: “I’m surprised it took this long.”

Me: “What did they say?”

Third Shift Manager: “I’m pretty sure they asked if we sold condoms. Can’t be sure.”

Me: (Shakes head, laughs, and begins to walk out. The phone rings again.)

Second Shift Manager: “Give it to me. I’m not on the clock, I can’t get yelled at… (Company,) How can I help you?” (Beat) “No, but the (Town) police have your caller I.D. on file, and we’ll be reporting if you call again. Thanks.” (Hangs up. This is total bull btw, as our store doesn’t have caller ID but what they don’t know won’t hurt them. As we walk out we can hear the phone ringing again.)

Wanted For Making Bad Jokes

, , , , , | Right | July 2, 2018

(I’m working the front counter at a fast food restaurant when a man approaches my register in a package delivery company uniform. I have three coworkers around me on other registers.)

Customer: “Hello! I’d like a #1 combo with a [soda].”

Me: “Okay, sir, can I g—”

Customer: “Hey, listen… You didn’t see the FBI come in here today, did you?”

Me: “No?”

Customer: “Or the US Marshals, or anything?”

Me: “No, I don’t believe so, sir.”

(I’m getting a bit concerned.)

Customer: “Well, if they do come, tell them I’m not here. I’m a wanted man, you know! Did you know that?”

Me: *wide eyed* “Um…”

Coworker #1: “Oh, [Customer]! Stop messing with her!”

Customer: “Messing with her? This is serious business!”

Coworker #2: “[Customer], you’re hysterical. We’ll let them know; don’t you worry.”

Me: *after the customer has left with his food* “What the hell was that?”

Coworker #3: “Oh, that’s [Customer]. He’s here pretty much every day in the morning. He’s late today, though; I guess you’ve always missed him. He likes to joke.”

Run Out Of Forks To Give

, , , | Right | July 1, 2018

(A customer calls after receiving a delivery, angry because he didn’t get a fork with his food. You have to ask; we don’t include this automatically.)

Me: “Okay, we will go and deliver you a fork.”

Caller: *gets all angry, screaming* “No, I don’t want a fork! I don’t have time!”

Me: “Uh, okay. Then would you like a credit to your account?”

Caller: “No, I would like a refund!”

Me: “Okay, well, it looks like you paid in cash, so the only options are to put a credit on your account, or we come back and take the food, and give you your money back.”

Caller: “I don’t have enough time left in my break to go outside and get money! I’m in a warehouse; I can’t answer my phone!”

Me: “So, what would you like us to do? You declined a refund, a credit, or the delivery of the fork.”

Caller: “I would like to talk to your manager; I don’t want to talk to the middle-man!”

(I give the phone to my manager, and he says same thing.)

Caller: “YOU HAVE LOST A CUSTOMER!”

Manager: “Good.”

(Why complain and “waste your break” if you aren’t going to accept anything we offer you?)

Burrito-No-No, Part 3

, , , , , , | Right | June 29, 2018

Customer: *in front of me* “I’d like a chicken burrito.”

(The employee puts chicken on a tortilla.)

Customer: “Also beef.”

(The employee adds a smaller amount of beef.)

Customer: “And pork.”

Employee: *adding the pork* “Black beans or pinto beans?”

Customer: “Both.”

(This continues through the salsas and vegetables, plus extra cheese, sour cream, and guacamole. The customer wants some of everything. Finally, he gets to the end of the line, with a tortilla under a heap of food.)

Customer: “Oh, can you stir all of that together? That will be to go.”

(The customer then went to the register where another employee rang him up. The first employee used a spoon to stir the pile. It was clearly not all going to stay inside the tortilla, or even the foil wraps they use. Instead, since the customer wasn’t looking, he got a roll of foil, pulled off a large piece, and wrapped the whole mess up. I cannot imagine what it looked like when the customer opened it. He deserved whatever mess it made!)

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