Food For Tots

| Columbus, OH, USA | At The Checkout, Food & Drink

(I work at a fast food restaurant that offers fries and tater tots; you choose one for your meal.)

Customer: “I need a number four, with [Drink].”

Me: “Okay, did you want fries or tots with that?”

Customer: “Chili cheese tots.”

Me: “Okay, anything else?”

Customer: “No.”

(We prepare the food, I take it out, and a few minutes later they are back to complain.)

Customer: “I didn’t get my fries!”

Me: “You didn’t order fries. I had you down for chili cheese tots.”

Customer: “I know, but there’s a picture of fries on the menu! It comes with fries!”

Me: “It says at the top ‘your choice of tots or fries,’ and you chose tots. I can ring you out for an extra order of fries, if you like.”

Customer: “NO! It’s your fault; you need to fix it! There’s a picture of fries. That means I get fries AND tots.”

(After several minutes of arguing back and forth, and my manager coming out to explain that you can’t get two sides, he sped off in the middle of a sentence.)

Bacon Fakin’

| Springfield, MO, USA | Extra Stupid, Food & Drink

(In my line of work, dealing with customers results in us having to answer some questions with really obvious answers with a straight face and a calm, friendly tone. This one that I heard over the headset in the drive-thru, however, really took the cake.)

Customer: “What do you call that cheeseburger with bacon on it? The bacon cheeseburger? For $1.69.”

(She is obviously reading it from our outdoor menu as that is the price.)

Customer: *continued* “Does that have bacon on it?”

(It’s a good thing I wasn’t taking orders that day. My sarcastic reply to a coworker was, “No, we just call it that for the fun of it.”)

Thankful For The Child

| Scotland, UK | Family & Kids

(I have served a highly difficult and sulky customer, who has her young son with her. She has just paid for her food.)

Me: “Thanks; enjoy your day.”

Customer’s Son: “Thanks! Mummy, you never said thank you to the lady!”

Customer: “What?!”


(The customer never did say thanks, but had the good grace to look embarrassed!)

Meat-Freedom Isn’t Free

| Melbourne, VIC, Australia | Extra Stupid, Food & Drink

(A well-known fast food chain has been doing free giveaways of their new steak wrap. Their stall has been set up in a busy city square, across the road from a major train station. My girlfriend and I are third and fourth in line for the wraps.)

Employee #1: “There’s your wrap. Have a nice day!”

Customer: “Thanks.” *starts eating his wrap* Oh, my God, this has meat in it! Ew!”

(The man turns back to face the employee.)

Customer: “I’m a vegetarian! I can’t eat meat! Why didn’t you warn me!”

Employee #1: “First of all, there are giant signs all over the square saying that we are giving away STEAK wraps. Secondly, you never said anything about being a vegetarian until after you had started eating that.”

Customer: “So? I want a new wrap. One with no meat in it!”

Employee #1: “Sir, we’re only giving away steak wraps here. If you want a vegetarian wrap, you’ll have to go to our restaurant up the street and buy one.”

Customer: “Oh, for f***’s sake!”

(He throws his wrap into the ground, making a rather large mess, then storms off towards the train station. My girlfriend and I start discussing what just happened, as another employee cleans up the remains of the wrap.)

Girlfriend: “Honestly. How the f*** do you see a sign saying ‘Free steak wraps’ and think ‘vegetarian.'”

Employee #2: *overhearing us* “If I knew the answer to that, I wouldn’t be working here.”

Should Just Drive Straight-Thru That Morning

, | Tempe, AZ, USA | At The Checkout, Extra Stupid, Food & Drink

(I work at a fast-service chain restaurant.)

Me: *taking an order in the drive-thru* “Good morning, welcome to [Company]. What can I get you?”

Customer: “Give me two sausage burritos and a large iced mocha.”

Me: “We only have original and vanilla iced coffee.”

Customer: *huge sigh* “SERIOUSLY? Fine, vanilla.”

Me: “Okay, your total is [amount].”

Customer: “HOW much?!”

Me: “Uh… [amount].”

Customer: “Ugh…” *drives up to window*

Me: *take his payment, hand him his coffee* “Here you go, sir.”

Customer: “THAT’S your LARGE size?”

Me: “Uh… yes?”

Customer: *rolls his eyes and looks away from me in disgust, spotting [Other Chain Restaurant] next door to us* “Oh, my god… I’m not at [Other Chain Restaurant]…”

(He was quiet while I finished the rest of his transaction. I figured that since he hadn’t had that coffee yet and it was only 6:00 in the morning, I could be understanding of his plight and not say anything about it either.)

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