A Wrong Order And Out Of Order

, | Sterling Heights, MI, USA | Food & Drink, Liars & Scammers

(I work at a popular fast food chain. There are a few problem customers that come through regularly and try to scam us to get free food. This one couple comes in a lot and tries to say that one of the managers said that they can have free food because their order was messed up. Fortunately, one of my managers knows who they are, so when they order my manager goes out of their way to make sure that their order is correct. Keep in mind that there is another manager in the grill making their sandwiches, plus another manager that runs their food out to them and stands at their car and watches them check their food to make sure that it is correct. Sure enough, not 10 minutes after they leave, we get a phone call.)

Customer: “Hi. I just came through the drive-thru, and my order was wrong. There was no ham on my sandwich!”

Manager #1: “I’m sorry to hear about that. Did you just come through and we had to park you?”

Customer: “Yeah. Every time I come through you guys mess up my order! I demand you guys compensate me!”

Manager #1: “I’m sorry. But I’ve been told from my boss that I cannot give you guys any more free food. We know who you are and that you try to scam us. I had three managers check to make sure that your order was correct, and I stood out there to make sure that you guys checked your food. There is nothing more I can do for you.”

Customer: “Now listen here, b****! I—“

(At this point my manager is at the end of her line, so she hangs up the phone. Sure enough, we get another call back from the same number, so another manager, the one who was in the grill, answers the phone instead.)

Manager #2: “[Restaurant], this is [Manager #2]. How can I help you?”

Customer: “Yes! I was rudely hung up on by another manager when I was complaining! I was trying to say that my order was wrong AGAIN. There was no ham on my sandwich, and now my food is cold!”

Manager #2: “I am sorry to hear that, but unfortunately we cannot do anything to help you. We have been told by our general manager that we cannot help you anymore.”

Customer: “This is f****** ridiculous! You guys always mess up my food! I can bring this sandwich up and show you that there is no ham on it!”

Manager #2: “Well, you can do that, but be assured that I know that that sandwich had ham on it when it left the store. Whether you took it off is none of my concern.”

Customer: “And how do you know that?”

Manager #2: “Because I am the one that made your food.”

Customer: “Are you f****** calling me a liar? I know when my food is messed up.”

Manager #2: “Well, unfortunately there is nothing more we can do. You have a fabulous day.”

(Manager #2 proceeded to hang up the phone. I don’t get why people think that they can continuously scam a restaurant into getting free food even when we had three managers check it! Fortunately, we haven’t seen them since. Hopefully they learned their lesson.)

Food Is Fast But Complaints Are Faster

| WI, USA | At The Checkout, Crazy Requests, Food & Drink, Time

General Manager: “I’m sorry, it’ll just be a short wait on your [item].”

Customer: “What? Why should I wait? Isn’t this supposed to be fast food?”

General Manager: “Yes, it’s fast food, not instant food.”

Raw Stupidity

| NY, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work as a janitor in a fast food restaurant.)

Customer: “My burger is raw; take it back.”

Me: *cleaning up a spill* “One second, I’ll go get the manager.”

Customer: “No, You take it!”

Me: “Um… okay.”

(I look at the burger.)

Me: “This isn’t even raw.”

Customer: “The lettuce is!”

Ehrrenge Is The New Orange

, | FL, USA | Food & Drink, Language & Words

(I am taking orders over the drive-thru speaker.)

Me: “What would you like to drink with that?”

Customer: “Ehrrenge soda.”

Me: *figuring he meant orange soda* “Sir, we don’t have orange soda.”

Customer: “Ehrrenge soda!” *really emphasizing the ‘errrrr’ sounds and making it sound like only one syllable*

Me: “We don’t have orange; can I get you something else?”

Customer: *loudly* “I want errrnge soda!”

Me: *in the same loud volume* “Sir, we ain’t got no errrnge soda!”

Customer: *in completely normal voice* “Oh, okay. I’ll have Coke.”

(He pulls around and my coworkers are laughing hysterically. I guess I just had to say it in a way he would understand. To this day we call orange “errnnnge”.)

A Faulty Sandwich

, | FL, USA | Extra Stupid, Food & Drink

Customer: “This sandwich is supposed to be no tomatoes and it’s supposed to have cheese on it.”

Me: “Sorry about that. I’ll remake it for you”

(I turn to get a new sandwich. I come back and the customer’s husband is standing next to her.)

Husband: “I asked for no cheese. This has cheese on it. And where’s my tomato?

Me: “Um, it looks like you guys were eating each other’s sandwiches”

Customer: “Well, who’s fault is that?”

Me: *to husband* “I’m not going to answer that one, but I’ll make you a new sandwich since your correct sandwich has already been thrown away.”

(Two perfectly good sandwiches in the trash and two replacements later, I wish I could say this was uncommon.)

Page 3/13012345...Last