Entree-Level Knowledge

| USA | Right | October 11, 2016

(I am working the drive-thru speaker. After the customer gives her order, consisting of several sandwiches without combos, I repeat it to her.)

Me: “So that was one [Item #1], entree only, one [Item #2], entree only, and—”

Customer: “No, no, no! I ordered the sandwiches! I don’t know what an entree is, but I’m not paying for that! Ring me up right!”

Me: “Yes, ma’am, I—”

Customer: “Why are you people always getting my order wrong? I just want the sandwiches!”

(She continues to rant, but when she finally takes a breath, I cut in.)

Me: “Okay, ma’am, please pull forward to the window.”

(When she pulls up, she starts yelling at my coworker as soon as she gets to the window.)

Customer: “I don’t know what those entree things you rang me up for are! You’d better make sure my order is right and not charge me for any entrees! I just want [Items], with no combo meals!”

Coworker: “Okay, ma’am, we’ve got that right here. Your total is [amount].”

(None of us felt like dealing with the screaming and line delay that would have come if we’d tried to educate her.)

Baby, Don’t Come Back

| Enfield, London, UK | Right | October 8, 2016

(I am a customer in this story, observing another customer. As I am walking into the shop to order, a young woman with a baby in a pram cuts in front of me and walks up to the counter.)

Woman: *to the server at the counter* “Look at my baby! He’s so cute!”

Server: “Yes! How lovely.”

Woman: “Look at how he’s dressed up! So cute!”

Server: “Aww.”

(The woman continues to talk about how cute her baby is for a minute, oblivious to the fact that I am waiting to order. There is now also another customer in line behind me.)

Server: “Er, did you want to order anything?”

Woman: “Oh, no, I just wanted to show you my baby.” *walks out of shop*

Peppered With Inequality

| Evansville, IN, USA | Right | October 7, 2016

(I am working in the drive-thru for a rather popular fast food joint.)

Me: “Welcome to [Store]! What can I get you?”

Customer: “I’ll have a [Combo Number] with a [static garble] and a [name of soda that has a Ph.D.].

Me: “All right, one [Combo] with a Dr. [Soda]. Is that correct?”

Customer: “Well, you can call it that.”

Me: “What did you mean, ‘You can call it that’?”

Customer: “I call it Nurse [Soda] ‘cause nurse is the female form of doctor. Girl Power!”

Me: “You know there are female doctors, right?”

H2-Slow, Part 2

| York, England, UK | Working | October 5, 2016

(I’m ordering lunch in a greasy take-away, but as I don’t like fizzy drinks I usually order a bottle of water with the meal deal instead of the cup of fizzy drink.)

Me: “Hi, I’d like the two-piece chicken meal with a bottle of water, please.”

Cashier: “We don’t serve bottles with the meal deal, only the cups.”

Me: *thinking they might now have a water dispenser, or are serving tap water* “Oh, okay. I’ll have a cup of water, then?”

Cashier: *proceeds to start filling a cup with [Soda #1] from the machine*

Me: “Uh, no. Not [Soda #1], water.”

Cashier: “We don’t do water, only [Soda #1].”

Me: “What? Yes, you do! You’ve got bottles of water in there!” *points to the fridge where the water bottles are plainly visible*

Cashier: *takes out a bottle of [Soda #1]* “No, see? It’s [Soda #1].”

Me: *pointing and getting exasperated* “NO, the WATER is THERE, above it!”

Cashier: “But… water is [Soda #2]?”

Me: *dumbfounded staring*

Cashier: *realisation hits* “OH! You want WATER!” *gets me a bottle of water*

(I have no idea what the confusion was about, as we both pronounced water the same way. I can only assume he was having a long day and isn’t used to people ordering water with their greasy food.)

Related:

H2-Slow

Some Prefer Their Customers Toothless

| TN, USA | Right | October 4, 2016

(I work as a shift leader at a well known fast food restaurant. As part of my duties, whenever a customer calls with a complaint or question, I do my absolute best to try and resolve it. Sometimes though, that can mean going to surprising lengths.)

Me: “[Restaurant], this is [My Name]. How can I help you?”

Caller: “Yes. Would you go check your play area?”

Me: “Sure! Do you mind my asking what I’m looking for?”

Caller: “I think I left a… parcel in there, wrapped up in a napkin.”

Me: “I’m sorry, ma’am. Did you say a ‘parcel’?”

Caller: “Yes!”

(Even though our customers are generally better than most, we still have the occasional drug addict or homeless person wander in. At the word “parcel,” my mind immediately suggests either heroin or marijuana.)

Me: “All right, ma’am. One moment, please.”

(I take a quick look through our kids area, but the “parcel” wrapped in napkins is nowhere to be found.)

Me: “I’m sorry, ma’am, I don’t see anything.”

Caller: *sighs* “Well, would you look through the trash, then? I wouldn’t normally bother, but these were very expensive!”

(She still hasn’t told me what I’m looking for yet. Hoping to give her a quick “no”, I start rifling through our very full trash can. I’m about to give her the news when my eye spots a wadded up napkin. I grab it, carefully unwrap it, and lo and behold, it’s a pair of shiny new dentures!)

Me: “All right, ma’am, I think I’ve found it. Is it… um, is it teeth?”

Caller: “YES! Oh, fantastic! I’ll be right over!”

(After vigorously washing my hands, I re-wrap the “teeth” and stash it behind the counter. A tall, weathered looking gentleman walks through the door.)

Me: “Can I help you?”

Man: “Actually, I’m…. I hate to say this, but I’m here for the teeth…”

(I smiled, wordlessly picked up the “parcel,” and handed it to him. He left with a skip in his step, and I never saw him again!)

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