Complaining About A Lack Of Complaint

, | OH, USA | At The Checkout, Bad Behavior, Food & Drink

Coworker: “Uh-oh, she’s here.”

(One of our regulars has pulled into the drive-thru. This woman is from the rich part of town, and is notoriously difficult.)

Me: “I’m on it.”

(I begin preparing her regular: a small mocha, with four large creams, more hot chocolate than coffee, no whipped cream, and splenda on the side. She also orders a wheat bagel, triple toasted, with double butter. Yes, the whole order is disgusting. The customer places her order and pulls around.)

Coworker: *opening window* “That’ll be $4.55.”

Customer: “Fine. I hope you did it right this time. Last time it was completely disgusting. I don’t know who you have in there, but they have no idea what they’re doing.”

Coworker: “Don’t worry; we have our best employee on it. She always gets it right.”

(This is stretching it, because no one ever gets it right for this woman. She’s one of those people who isn’t happy unless she can send something back. I hand over the food and drink to my coworker. He slips the splenda into a bag with extra napkins and a stir stick and hands everything out to her. When he holds the drink to her, she refuses to touch it.)

Coworker: “Your drink, ma’am?”

Customer: “Excuse me? I’m not touching it like that. I want it double cupped and with a sleeve. I’m not burning my hand.”

(Somehow, my coworker manages to keep a straight face, despite the fact that her drink is cool to the touch because she ordered her SMALL drink with THREE LARGE creams. I silently hand him an extra cup and sleeve, both of which are new additions to her regular order.)

Coworker: “Here you go! I’m sorry about that! Have a nice day!”

(He closes the window and helps start on the next order. We’re all feeling anxious as we watch the timer tick up as the woman roots through her order, refusing to drive away until she’s checked everything. She opens the bag with the splenda and the begins rapping on the window.)

Coworker: “Is there a problem?”

Customer: *screaming* “I ONLY WANTED TWO SPLENDA!”

(She throws the extra splenda and the napkins at him through the window. We’re all stunned. She then sits there and pours the TWO splenda packets into her drink, mixes it, and slowly sips it.)

Customer: “UGH. This is disgusting.”

Coworker: “We can remake it for you, if you want—”

Customer: “No, I think you’ve wasted enough of my time!”

(She peels off. In total, she sat at our drive-thru window for five minutes during our rush. She, of course, came back everyday for her “disgusting” drink.)

With No Bacon, Comes No Responsibility

, | WI, USA | At The Checkout, Bad Behavior, Food & Drink

(I work at a burger joint. I’m working on making burgers, when a woman marches up and tosses her burger on the counter. I look up from my work as one of my coworkers moves over to her.)

Coworker: “Is there a problem, ma,am?”

Woman: “Yes, I ordered a bacon double cheeseburger. This doesn’t have bacon.”

(I know for a fact it does, as I was the one who made it. I also noticed she un-wrapped it, but didn’t bite into it or take it apart. My coworker signals for me, and I walk over.)

Me: “I’m sorry; I’m the one who made this. I’m sure I included bacon. Could you please check?”

(We do this so customers can’t complain if we handle their food after it’s already been made and given to them.)

Woman: *sigh* “Isn’t that your job?”

Me: “So you’re giving me permission to re-handle your food?”

Woman: “What do you think?!”

Me: “All right.”

(I open the burger up, and sure enough, there’s bacon there.)

Woman: “I want to see your manager.”

Me: “Sure, but may I ask why?”

Woman: “You ruined my burger; you shouldn’t have taken it apart to show me the bacon.”

Me: “…I’ll go get her now.”

(I got an official write-up for this! I’m sorry I was supposed to give customers x-ray vision, and have it myself.)

Word Choice Makes An Explosion Of Difference

| USA | Food & Drink, Language & Words

(For a special holiday event hosted by a local organization our fast food restaurant gives them coupons for small ice cream cones to give to children as prizes. We are open the same day and the event lasts all day long. Our poor old ice cream machine quickly overheats and starts gushing liquid ice cream all over the floor.)

Customer #1: *screaming so loud i can hear her through my coworkers headset* “What do you mean we can’t get ice cream? Why do you think we came here in the first place?!”

Coworker: “I’m sorry, ma’am, but the ice cream machine is currently down and—”

Customer #1: “Of course it is! You know what? F*** YOU!”

(The customer drives off, pissed. Just like most of our other customers for that day.)

Me: “You look frazzled. Give me the headset for a while.”

Coworker: “Oh, God, thank you!”

Me: “Thank you for choosing [Restaurant]. How can I help you?”

Customer #2: “Yeah, we got these coupons for free ice cream cones. Can we get that?”

Me: “I’d love to make those for you! …except our ice cream machine exploded earlier today.”

Customer #2: “Oh, My God! Is everyone okay?”

Me: “Yes, no one was hurt but it did make quite a mess. Someone’s coming out to look at it tomorrow but it probably won’t be fixed until Monday.”

Customer #2: “Okay, we’ll just hold onto our coupons then. Let’s just get [order].”

Me: “Yes, sir, your total is [total] at the first window.” *turning to my coworker* “I think I just accidentally discovered something…”

(Every time someone asked for ice cream for the rest of the day, we told them the ice cream machine exploded and suddenly no one was screaming at us anymore because we were unable to make cones. Word choice is important!)