Didn’t Provide That Nugget Of Information

, | Pittsburg, CA, USA | Right | May 25, 2017

(A well-known burger place is running a promotion of 10 chicken nuggets for just under $1.50. I order the nuggets and fries at the drive-thru. When I reach the window, the employee looks at me, confused.)

Employee: “Um, can I help you?”

Me: “Yes, I ordered the nuggets and fries?”

(His eyes get huge, he leans out the window to stare at the truck ahead of me, which is leaving.)

Employee: “Uh, please wait one moment!”

(He races out of sight, presumably to check the queue of orders. He comes back, still looking confused.)

Employee: “I’m so, so sorry, ma’am. I recognize your voice. The lady in the car ahead of you never placed an order. She just paid for, and took, your meal.”

Me: “Well that’s a new one on me…”

(I paid for my order and got it, of course. Does anyone want to bet that she came back later, complaining that she got the ‘wrong order’ for the food she never ordered in the first place?)

A Fountain Of Complaint

| MI, USA | Right | May 23, 2017

(I am a manager at a fast food restaurant. Like most quick serve restaurants these days there is a self serve beverage counter in the lobby for customers to fill their own drinks. I am watching the counter for a cashier while she goes to the bathroom and a customer comes in with her young child. They order food; I hand them their receipt with their order number on it. I then bag up their food and hand it to them.)

Customer: “We ordered this to go.”

Me: “Yup. That’s why it’s in a bag. Anything else I can get you?”

Customer: “You didn’t get us our drinks.”

Me: “Your cups are right here.” *I point to the cups sitting next to her bag of food* “Did you need another drink?”

Customer: “But I ordered this to go.”

Me: “Uh… yes, that’s why I bagged it for you.”

Customer: “But you didn’t get us our drinks.”

Me: “Well, it’s a self serve fountain machine. You fill your own cups.”

Customer: “But I ordered it to go.”

Me: “I know, but we don’t make the drinks for walk in customers.”

Customer: “So I have to fill my own drink, even though I ordered it to go?”

Me: “Yes. The fountain machine is there for your convenience.”

Customer: *to her daughter* “Come on, honey, I guess we have to get our own drinks.”

(Even more amazing, this isn’t the first time I’ve had this conversation.)

Eats People Like You Up For Breakfast

| Natchitoches, LA, USA | Working | May 22, 2017

(I am eight-months pregnant and have a terrible craving for a breakfast sandwich from a popular fast food chain. The chain stops serving breakfast at 10:30. I pull up to the drive-thru speak at 10:20.)

Employee: “Welcome to [Restaurant]. I’ll be right with you.”

(There are no other vehicles in line and more than 10 minutes pass, but I desperately want my sandwich so I wait.)

Employee: “Can I take your order?”

Me: “Yes I’d like a [Sandwich].”

Employee: “I’m sorry, we don’t serve breakfast after 10:30.”

(I look at the clock; it’s 10:32.)

Me: “I’ve been here since 10:20. You made me wait.”

Employee: “Sorry, breakfast is over.”

(Pregnant and angry, I pull around to the entrance and demand to speak to the manager. After explaining what happened she gave me a voucher to get the sandwich for free the next day. As i was leaving I could hear her yelling at the employee.)

Tub Flub

| Scotland, UK | Right | May 22, 2017

(I worked the drive-thru for a fast food company and whilst I’ve had many a weird customer including having a burger thrown at me this may have been one of the weirdest interactions just because of how simple the order should have been. So far this has been a pretty standard order.)

Customer: “What exactly is an ice cream sundae?”

Me: “It’s ice cream in a tub with either strawberry, toffee, or chocolate sauce on top.”

Customer: “I don’t understand. How much ice cream is in the tub?”

Me: *now a little confused* “We fill it to the top of the tub, madam.”

Customer: “How big is the tub?”

(I now have a queue all the way out to the car park and have been speaking to this customer over the headset for two minutes.)

Me: “They’re pretty small but they only cost [very small amount]. Will that be all?”

Customer: “Yes.”

Me: “Please drive through.”

(I rush around trying my best to take more orders whilst packing orders. I eventually get to the window to take the money from the woman who was asking about the ice cream.)

Me: “Sorry about the wait there; it’s [amount].”

Customer: “You know I am a paying customer. When I ask about the sundae I expect a full answer, madam.”

Me: *still all smiles* “My apologies, madam, but the sundae is just a tub with ice cream and sauce.”

Customer: “This may be funny to you but I am a paying customer.”

(Note she has yet to actually pay and I haven’t done anything to suggest I find this funny.)

Me: “One moment please, madam.”

(I walk through to the front counter where the ice cream is and take a sundae tub back through to the drive through.)

Me: *trying my best not to sound sarcastic* “This is the sundae tub. The ice cream goes in here and it fills up to the top. We then put on a choice of sauce.”

Customer: “Oh, go f*** yourself.”

(The customer drove off without her meal. When my manager asked why she had to void the order I told her the customer was an ice cream maniac.)

Way To Go

, | USA | Working | May 18, 2017

(The veterinary clinic I work at is next to a popular roast beef sandwich joint. When we have dogs that are terminally ill, neglected, or just refusing to eat and therefore can’t be given their medication, there is nothing that works quite like a hot steamy roast beef sandwich. I’ve been sent to the restaurant for just this reason; I’m wearing scrub pants and a shirt with the clinic logo.)

Cashier: “What can I get you today?”

Me: “I’d like six junior roast beefs, no sauce.”

Cashier: “Anything else?”

Me: “Nope, that’s it.”

(The cashier suddenly looks like she’s trying not to giggle.)

Cashier: “Do you want that… for here… or to go…?”

Me: *catching on to what she’s thinking* “To go, please.”

(While I waited for my order, I almost burst out laughing, imagining myself wolfing down six whole sandwiches in one sitting.)

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