Brother Bother

, | UT, USA | Friendly | May 14, 2017

(I am a manager at a fast food chicken place. My brother is also a team member at the same restaurant. We wear distinctively different uniforms so that customers know who the managers are. A little backstory: My brother’s best friend died suddenly when they were 18. This event happens on the one-year anniversary of his best friend’s death. My brother is working the shift after me.)

Me: “[Brother]! I haven’t seen you in a while. I know today is really hard for you, but you know I love you and you can get through it.”

Brother: “Thanks. Love ya, too.”

(I give my brother a hug while standing in front of the counter where customers come up to order.)

Me: “Okay, I’m going to finish eating and go home, but have a good shift.”

Brother: “Yeah, see ya.”

(I went to sit back down in the dining room to finish my dinner when a customer walks up to my table. This isn’t unusual, as a lot of customers recognize my shirt as being a manager uniform and have questions or comments, etc.)

Customer: “Excuse me, but what you just did was extremely inappropriate.”

Me: “I’m sorry, what?”

Customer: “I don’t care if you have relationships with your coworkers but you shouldn’t show affection to each other while working. Especially since you are a manager and he isn’t. It’s just highly inappropriate that you would fraternize with someone you are in charge of.”

Me: “Ma’am, I’m sorry that this has offended you but that’s my brother. It’s the anniversary of his best friend’s death and I was telling him I was sorry and expressing that I know it’s hard for him.”

Customer: *goes bright red and mumbles a little* “Well, you still should not do that in front of customers. It’s inappropriate to hug.”

Me:. “…”

(The customer walked out and I went up and told my brother that apparently we were being inappropriate. He laughed which was good because he needed some comic relief on that day.)

A Token Of Understanding

| MI, USA | Right | May 10, 2017

(I’m working the back window. A customer orders $2 worth of food. When she gets to my window she has this very distraught look on her face. After several minutes of digging for change, she holds up a $1 bill.)

Customer: “I’m sorry. I don’t think I have enough money.”

Me: “I’m sorry, but I can’t give you your order until you pay for it.”

Customer: *holds up a handful of change* “Well, I have this token, will that work?”

Me: “Yes, we take dollar coins.”

(She then happily gives me the dollar coin. I try not to laugh as I say:)

Me: “Well, I still need 12 cents.”

(The smile drops from her face as she looks back at her handful of change. At this point I can see another dollar coin and a few pennies:)

Me: “You can use the other dollar coin there.”

(Again she gets really happy, hands me the coin and starts to drive away. I have to stop her to give her her change.)

Customer: “I’m sorry, the tokens really confuse me.”

(I didn’t really know how to respond so I simply say:)

Me: “Yeah, sometimes they confuse me, too.”

Will Explain That At The Hearing

| SC, USA | Right | May 10, 2017

(I am working drive-thru by myself during our dinner rush.)

Customer #1: *arriving at my window*

Me: “Hello! Your total today will be $14.69.”

Customer #1: “No, that isn’t right.”

(At this time, my headset goes off as another customer drives up.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #2: “Yes, ma’am, that’s okay.”

Me: “Thank you.”

(As I am taking care of Customer #1, a car drives up in the second lane. I tell Customer #1 I need a moment.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #3: “I want a hamburger!”

Me: “I’m sorry, sir. One moment, please.”

Customer #3: “Add a large fry to that.”

Me: “I need just a minute, please.”

Customer #3: “And a large chocolate shake.”

(I don’t even bother trying to tell him I need another minute, because he obviously isn’t listening. I turn my headset off and finish helping Customer #1, who is friendly the entire time. I go back to Customer #2.)

Me: “I apologize for the wait. May I take your order?”

(I take her order, and she is also friendly. However, before I can even store her order into the system, Customer #3 is at my window. I open my window, and before I can say anything, Customer #3 is yelling.)

Customer #3: “WHY DIDN’T YOU TELL ME MY TOTAL?!”

Me: “I’m sorry. What was your order?”

Customer #3: “I SAT THERE AND TOLD YOU MY ORDER CLEARLY, AND YOU STILL DON’T HAVE IT? YOU PEOPLE WORKING ON THESE FAST FOOD PLACES ARE ******* STUPID!”

Me: “Again, I’m sorry. I told you to hold on a moment while I was taking care of another customer.”

Customer #3: “YOU SHOULD HAVE BEEN READY TO TAKE MY ORDER WHEN I DROVE UP! YOUR DUMB A** OBVIOUSLY NEED A HEARING AID!”

(This just happened to be my last day on this job, and I was starting a new, better job in two days. At that moment, I decided I was no longer going to be disrespected by customers.)

Me: “Well, sir, if you would have been listening, I told you three times to hold the f*** on while I was helping another customer. You can either tell me your order again and let me cash you out, or get the f*** out of my drive-thru so I can help my other customers. Decide what you’re going to do in the next ten seconds, or I’ll decide for you.”

Customer #3: “HOW DARE YOU TALK TO ME LIKE THAT? YOU STUPID LITTLE TEENAGE B****!”

Me: “Actually, I am a grown woman.”

Customer #3: “QUIT JOKING AND TELL ME MY D*** TOTAL!”

Me: “All right, it’s been 10 seconds. I hope you have a f****** nice day!”

(I give him a sarcastic smile and close the window. He speeds off, and Customer #2 pulls up to the window.)

Customer #2: “What was his problem?”

Me: “I guess he needs a hearing aid.”

(She laughed and gave me a $5 tip. I have been working at my new job for four months, where I am making double what I was making there, and I am much happier.)

A Long Day And Some Change

, | UT, USA | Working | May 10, 2017

(I had just paid for my lunch at a fast food restaurant and was waiting for my change.)

Cashier: *as he hands me my change* “Okay, your total is $12.05…”

(He hung his head as he realized what he said.)

Me: “It’s been a long day?”

Cashier: *tiredly agreeing* “It’s been a long day.”

Driving Through Multiple Conversations

| FL, USA | Working | May 7, 2017

(I pull up to the speaker.)

Employee: “Welcome to [Fast Food Place]. Please hold for a moment.”

(I do so, my passenger and I talking while we wait, but after a couple of minutes pass I get worried.)

Me: *to passenger* “I think that they forgot us.” *to speaker* “Hello…? Are you there? Hellooooooo?”

Employee: *silence*

Different Employee: *after a minute* “HELLO?”

Me: “Hi! There you are!”

Second Employee: “Um, you haven’t ordered yet.”

Me: “No, because you haven’t asked for my order yet.”

Second Employee: “Okay?”

(A third employee handed us our food after we finally ordered, laughing the whole time.)

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