Coupon Complication

| Peterborough, ON, Canada | Food & Drink, Money

(We have several coupons out. One is for a “two can dine.” This means the customer gets two full combos for a set price, in our case $10 + tax.)

Customer: “Hi, I’d like to use this.”

(Presents coupon.)

Me: “No problem; we can do that for you.”

(The transaction goes well until it’s time for him to pay.)

Me: “That will be [total], please.”

(His total is $11 and change. He hands me $1.50 and the coupon.)

Me: “Sorry, I still need another $10 from you.”

Customer: “No, I gave you the coupon.”

Me: “You did, but you still owe me $10.”

Customer: “The coupon says $10 off. I gave you the coupon so I only owe you the difference.”

Me: “I’m sorry, but that isn’t how it works. This coupon lets you buy two combos and you only pay $10 instead of the regular $17 or so.”

Customer: “But it says right there: take $10 off.”

(This goes on for a few minutes, with the supervisor on shift explaining it to him as well. Eventually he leaves without buying anything.)

Customer: *on his way out* “Bunch of morons. Your other store wouldn’t do it right, either.”

Needs A Medium To Understand This Order

| Detroit, MI, USA | At The Checkout, Food & Drink

(I’m order-taker at the drive-thru.)

Customer: “I’d like a small-medium [Drink].”

Me: *puzzled* “A small-medium [Drink]?”

Customer: *getting really irritated* “YES. A small-medium [Drink]!”

Me: “What size would you like? Small, or medium?”

Customer: “Yes.”

Big Mac Attack

, | Fond du Lac, WI, USA | At The Checkout, Food & Drink, Health & Body

Customer: “I’ll have a Big Mac, please.”

Customer’s Wife: “Oh! No onion on that.”

Customer: “Oh, yeah, no onions. I’m really allergic to them.”

Me: “You know that there’s onions in the Mac Sauce, right?”

Customer: “Really? Wow, well that explains why I feel funny every time I eat a Big Mac…”

Has No Time For Your Closing Time

| WI, USA | At The Checkout, Food & Drink, Technology, Time

(I am closing at the fast food place, so things are slowing down. I get a customer in drive-thru who orders a lot of food, and several drinks, all large. I have very specific rules on when to take orders when there are only three people, including myself working. As I’m taking the payment, someone comes up to order.)

Me: *after automated message plays:* “Just one moment, please.”

Customer: *after about 15 seconds* “Hello?”

Me: *as I’m trying to count out the change for the polite customer at my window* “I’m sorry, give me just a minute.”

(The process repeats a few times before the customer trying to order gets fed up.)

Customer: *talking to his passenger* “Fine, let’s just go to McDonald’s.”

(They then they drive off, rather impatiently. As I’m handing out all of the food for the customer at my window:)

Customer #2: “Sorry for ordering so much.”

Me: “Not a problem; you have a nice night.”

(About 10 minutes later, that same truck, with Mister Impatient, comes back and places an order.)

Me: *at the window during payment* “McDonald’s closes before us here.”

(The customer gave me a startled look, not sure how I knew.)

Can’t Save This Bacon

, | Australia | Crazy Requests, Food & Drink

(I work at a popular fast food restaurant that allows customers to make a large range of changes to their food which we occasionally get wrong, but we are always happy to fix.)

Customer: “I ordered no bacon on this burger, but you’ve put bacon on it. I’d like a fresh burger.”

Me: “We are very sorry, madam; we will get that fixed straight away.”

(I then signal to the manager who tells the chef to remake the burger fresh as is custom but take off the bacon. He then proceeds to throw the old burger in to the waste bin which is in view of the customer. She waits until the burger has been freshly made and then decides to complain again.)

Customer: “This burger is still no good.”

Me: “I’m not quite sure I understand. There is no bacon on this burger. Is there another problem?”

Customer: “Yes, you did not make a fresh burger. I heard the man tell them to take the bacon off this one.”

Me: “Ah, I understand the confusion but that is just how we communicate specific orders. We are referring to the way the burger is usually made and removing the bacon from the recipe, not your original burger. I assure you that this is a freshly made burger that hasn’t had any bacon on it.”

Customer: “I don’t believe you. I think he took the burger out back and just took the bacon off.”

(My manager then proceeded to go through the waste bin until he found the ladies original burger and produced it for her. She was still unhappy and decided she wanted a refund, and both burgers went in the trash.)

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