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Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | At The Checkout, Crazy Requests, Food & Drink, Money, School

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

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Hurrying To Get You Nowhere

| Finland | Bad Behavior, Food & Drink, Time

(I work at a really tiny fast food kitchen in a really busy neighborhood, which means that the queues can get long at times. Four cars arrive at the drive-in at the same time, just after four different groups of customers have placed their exceptionally large orders. The guy in the second car gets frustrated and is on his phone whining to his friends, forgetting that I and my coworker can hear him through our headsets. As I walk outside to serve a customer his meal, the guy in the car starts yelling at me.)

Customer: “When the f*** is it my turn?! I want to place my order!”

(Fortunately it’s his turn next, but when he pulls up to the window to complete the transaction, he starts pulling out a sheet of coupons searching for the ones he wants to use, and he can’t seem to decide on whether to pay by debit or cash.)

Customer: “Why the f*** are you guys so slow? I’ve been waiting for fifteen minutes. This is ridiculous!”

Me: “I understand your frustration, but I will serve those who came before you first. Besides, if you are in a hurry, I suggest that next time you use the time you have to wait wisely, and have your coupons and payment method at the ready. That speeds things up quite a bit!”

(After that he stayed quiet. I don’t feel guilty about being cheeky either, especially after I found out from my coworker that he’s an unemployed high school drop-out, who mooches off his parents and spends his days driving around his dad’s car!)

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Valentine’s Pay

, | Neuquén, Argentina | At The Checkout, Holidays, Love/Romance

(I’m the customer in this one. It’s Valentine’s Day, and although is not a really celebrated holiday in my country, the company is American. I have already ordered and I’m about to pay when the cashier smiles at me and makes me a question.)

Cashier: “Are you in love?”

(I was rejected by my crush two weeks ago, so the question doesn’t make me happy at all.)

Me: “No, not really…”

Cashier: *bummed* “…I’ll give you the discount anyway. I hate having to ask that.”

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A Cent-less Amount Of Swearing

| MI, USA | Bad Behavior, Food & Drink, Language & Words, Popular

(A customer is complaining over the speaker about the price of our ice cream.)

Customer: “I can’t believe you’re changing an extra twenty cents when all I want is extra chocolate! How dare you take my money for yourself. I will get you FIRED. Do you hear me? I’ll kill you if you take my money! I demand to speak to your manager, you dumb***. You f****** b****! You shouldn’t charge more for extra toppings because your prices are—”

Me: *having enough of the verbal abuse* “Your total is $3.18. Pull around to the first window.”

(When the car gets to my window, I realize the woman was yelling from the passenger side. The driver looks resigned.)

Customer: “I will give you advice. Do NOT get an attitude like that with me. I am the customer and NOT someone you want to make angry. It is not kosher to make me mad, trust me.”

Me: “$3.18, please.”

Customer: “Did you hear me, b****?!”

Me: “I did hear you. I heard you cuss me out for several minutes over twenty cents and threaten to kill me, and not only did I hear you, but my manager did as well. Now, you have two options. You can pay and get your food and leave, or you can swear at me some more, I will cancel your order, shut the window, and walk away. Now, will you be paying cash or credit?”

(The driver suddenly bursts into laughter. The passenger turns several different shades of red.)

Customer: “Listen here, you f***ing—”

Me: “You order has been canceled.” *shuts and locks window*

Manager: *over the headset* “I hope she complains. The cop in the lobby heard everything and would like to have a few words with her about death threats.”

(The customer did try to complain, but the driver sped away once the cop stepped outside. They never came back.)

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Some Customers Can Be Warming

, | San Francisco, CA, USA | Awesome Customers, Popular

(Usually when the drive-thru gets busy we send an order-taker outside with a tablet to get orders in faster. Around winter time, the temperature drops lower than Californians are used to and on one particular day, it drops below 50°F. They send me out to take orders and I think it isn’t that cold so I just have my short sleeve uniform shirt and pants.)

Me: “Hi! How are you today?”

Customer: “I’m okay, but isn’t it really cold for you?”

Me: “I’m actually not that cold. What can I get for you today?”

(I take her order, give her the total, and direct her to the first window for payment.)

Me: “All right, have a great day!”

Customer: “You, too! Are you sure you aren’t cold? You can take my jacket!”

Me: “Oh, no, please don’t. I’m fine! Thank you anyway!”

(A few minutes later, I see my manager walk outside towards me with a jacket.)

Manager: “Some lady in the drive thru demanded that I give you a jacket and said it was abuse for making you take orders outside.”

Me: “She tried to give me her own, too. At least she cares more than some of the other customers here.”

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