Kindness Is The Missing Seasoning

| CA, USA | Crazy Requests, Extra Stupid, Food & Drink, Popular

Customer: “I want a burger with nothing on it.”

Me: “Nothing? No sauce at all?”

Customer: “No, nothing at all on the burger, but –” *counts the words out on her fingers* “ — the meat and the bun.” *kind of smug* “Got that?”

Me: “Okay, I’ll let the cook know.”

(I move over and let the cook know the woman only wants meat. It isn’t an odd order, actually a really easy one. It gets finished fast so I get it right out to the women. She sits down and proceeds to look inside her burger as I clean up, but suddenly she back at the counter.)

Customer: “What is all this black stuff on the meat?”

Me: *taking a moment to process* “Oh, isn’t that seasoning?”

Manager: *who has approached to look too* “Yes, that is the seasoning we put on meat when we cook it.”

Customer: *now getting angry* “I told her I wanted NOTHING on my burger!”

Manager: “We can make one without seasoning but—”

Customer: *cuts him off* “I want a new burger! And I want it done right with nothing on it!”

(I raise my brows and look at the cook as my manager tries to get in that without seasoning the meat will be flavorless, but she won’t listen. She even moves close to the door of the restaurant where she can see back by the grill and watch the cook. And when I hand her the burger she unwraps it in front of me and my manager, smirking to herself when she finds no seasoning, and rolling her eyes at us for not “getting it right” the first time.)

Manager: *to me* “If she comes back up here, she’s not getting a new one.”

(The manager goes over to tell the cook as well, before standing back from the counter with his arms crossed and waits. Sure enough the women comes back up to complain about her flavorless burger being *drum roll* FLAVORLESS!)

Customer: “Can you redo this? It doesn’t taste… like anything. Like, cook it with the seasonings?”

Cook: “It’s already cooked. It gets the flavor while cooked with the seasonings.”

Customer: “Can you sprinkle some of the flavoring on?”

(The cook does so, but now it clearly just tastes like flavorless meat with peppercorns and spices sitting on top of it.)

Customer: “I want a new burger! This is disgusting!”

Manager: *moves back up to the counter* “We made two burgers for you now and you’ve been rude to my associates. YOU messed up. You can leave if you don’t wanna pay for your next burger. I don’t care!”

(The customer looks at all of us.)

Customer: “Can I get a chicken sandwich to replace it instead?”

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| Louisiana, USA | Unfiltered

I work at a restaurant that is closed on Sundays. We’re a national chain and most people know we are closed on Sundays; it’s been that way since the chain first opened years ago. All of our restaurants advertise this fact on their signs. Also note, our drive through does not open until 6:30 am each morning and we do not start serving lunch/dinner foods until 10:30 am.

It’s Monday around 3pm and I have taken a man and his wife’s orders. They are regulars and very friendly, so the manager, who is up front, and I are chatting with the couple, since there’s not much else to do right then. The phone rings and my manager answers it.

Manager (after listening for a minute): “Oh well, I’m very sorry that happened. When did you say you came through?” He gives me and the regular customers an exaggerated wink, so we start paying attention.

Manager: “You came in yesterday? …As in yesterday, [date]? … Okay, so you came through Sunday morning at what time? …6:15 am? … And your fries were soggy?”

At this point, the customers are smirking at each other and I’m trying not to laugh either.

Manager: “Did you happen to keep your receipt? …No? I’m sorry, but we can’t replace your order then… No, I’m sorry… Why? Well, we generally don’t open until 6:30 am, except for Sundays when we’re closed all day, and we don’t serve lunch in the mornings. Can I–” (He looks over at us.) “Well, they just hung up on me. I doubt they’ll call back.”

I Believe In Humanity

| Bakersfield, CA, USA | Holidays, Theme Of The Month

(I am at a fast food place with my aunt and uncle. I notice a older man in a Santa hat walking around handing out candy canes.)

Santa: *to me* “Do you still believe?”

Me: “Of course!”

Santa: “You answered well. Here’s a candy cane!”

(Faith in humanity restored!)

Christmas Jeer Starts Earlier Every Year

| USA | Holidays, Theme Of The Month

(I’m passing food out to the customers. A lady pulls up who had a very large order.)

Me: “Hello ma’am! Here’s your order.”

Customer: “Could you help me go through my bags and make sure all my food is here. I went to [store fifty miles away] last week and they shorted me a cheeseburger.”

(We are not busy and there is no one behind her so I consent. After a few minutes we determine she has everything that she ordered.)

Me: “Here is your food, ma’am. Have a great day!”

(She suddenly snaps and starts screaming.)

Customer: “I’m calling your corporate offices! This is outrageous!”

(The customer parks and comes in to complain to my manager.)

Customer: “You should be ashamed of your staff! I want that little harlot fired!”

Manager: “I’m sorry she upset you, ma’am. Could you please explain to me the problem so I can fix it for you?”

Customer: “I told her I went to [different store] and they shorted me a cheeseburger and she didn’t give me a free one! I want my free cheeseburger!”

Manager: “Well, ma’am, I would be happy to replace it for you but I will need the receipt for the order that was wrong.”

Customer: “I don’t have it anymore.”

Manager: “Okay, then I will call the other store and ask them, they should have your complaint on file.”

Customer: “Oh, well, I didn’t call them.”

Manager: “So you don’t have your receipt and you didn’t tell the other store they shorted you a cheeseburger and want us to give you a free one today?”

Customer: “Well… I’m still calling your corporate office!”

Manager: “Can I ask why, ma’am?”

Customer: “No one has wished me a Merry Christmas!”

(The customer leaves and my manager looks at me is disbelief.)

Me: “It’s still November!”

Has A Loose Hold On Definitions

, | Nottingham, England, UK | Uncategorized

(I work as a cashier at a well-known fast food restaurant. The customer I was serving asked for his food to take out.)

Me: “Would you like a cup holder for your drinks?”

Customer: “Is that the thing that goes on top?”

Me: “No, sir, that’s a lid…”

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