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The Customer Is Not Always Right, Or Patient

, , , , , | Right | November 16, 2022

I’m cooking on the supper rush, the board is packed, the orders keep coming in, and the parking lot can’t fit even one more car. My coworker calls out order number eighty-four. They pick up their food.

A man comes to the window and talks to my coworker.

Customer: “I don’t want to wait. You just called out order eighty-four, and mine is eighty-nine. I want my money back.”

I come to the window and my coworker takes over the fryers.

Me: “What’s the problem, sir?”

Customer: “You’re on number eighty-four, and mine was eighty-nine. I don’t want to wait; I want my money back.”

Me: “Well, I’m sorry to hear that, sir, but at any restaurant you go to, you’ll have to wait for food.”

Customer: “Well, I’m leaving. I want my money back.”

Me: “Okay, sir, I’ll give you a refund.”

I start punching in the refund.

Customer: “Just give me twenty-one dollars.”

Me: “I have to find your bill and process the refund properly or the cash will not balance tonight, and I could lose my job.”

Customer: “No, you won’t. There will be more money in it.”

I am finishing up punching in the refund.

Customer: “Oh, my God, just give me twenty, then!”

Me: “Excuse me, sir, I understand that the customer is always right, but you’ve decided you no longer wish to be my customer, so now, I’m right. And I will do this my way.”

I hand him his cash.

Me: “Have a nice day, sir, and please, next time, take your business elsewhere.”

Mistakes Are An Accident But Condescension Is A Choice

, , , | Right | November 15, 2022

I am working at [Fast Food Chain] to pay for college. It is the summer before my sophomore year studying education, and I spend the time I’m not at the restaurant tutoring students. I have been on shift since 4:00 am, and it is nearly 11:00 am, when I will clock out. I am beyond tired.

A well-to-do-looking woman comes up to my register and orders a meal. I ring her up and accept her cash. In our system, you type in the amount of cash given, and then it tells you the change. I must have looked at the wrong box because I give the wrong amount of change. I give back the correct number of bills, but I give the total in coins back instead of what I owe. It is a simple mistake, and I immediately realize I’ve done it after I hand her the coins.

Customer: “You gave me the wrong change!”

Me: “Yes, I just realized that I—”

She speaks in a super-condescending tone, about half the speed of a normal conversation:

Customer: “Okay, sweetie, I know math is hard, so I’m going to count it out with you.”

Me: *Stunned silence*

It is a slow point in the day and my manager notices the transaction taking longer than normal, so she comes to see what is going on. She hears the woman talking to me like a five-year-old. It is a good thing she is there, or I probably would get rude.

Manager: “Look, she just made a simple mistake. There’s no need to talk to her like that.”

Me: “Here’s the correct change, ma’am.”

Customer: “All you workers are so incompetent! You can’t even do basic math.” *To me, still speaking at the speed of a snail* “Get a job, sweetie.”

Me: “…but I have two?”

At that, she takes her food and leaves, surely feeling entitled and victorious.

Me: *To the manager* “Can I go home now?”

Manager: “Yeah, just go clock out.”

That was one of the rudest customers I have ever had, but sadly not the worst. Good thing I finished my degree and will hopefully never work in fast food again!

So… Yeah… Uh… What?!

, , , , , , , | Right | November 14, 2022

I work at a fast food chain. Our chain lists the number of calories you can expect to consume with each meal.

Customer: “Please take those calories down. I believe in passive calories only.”

Okay, I’ll bite.

Me: “What are passive calories, madam?”

Customer: “They’re the calories that don’t count. You’re only focusing on the calories that do count, like at lunch or dinner, so you don’t have to worry about snacking. I come here to snack, so I don’t want to see the calories.”

I have no idea what she just said.

Me: “Sorry, but our food does still contain calories, regardless of what meal of the day you’re eating it for.”

Customer: “Yes, but they only have calories if you highlight them, like on your menu! If you ignore them, then they’re passive!”

Me: “I… I really don’t understand. Will you be ordering anything?”

Customer: “Not until you take down the calories! If you just ignore them, then they’re passive. They don’t exist!”

I blink and then move on to the next customer.

Customer: “Hey! You’re serving me!”

I finish up with the customer and take payment.

Customer: “Hey! I’m talking to you!”

The customer slams the counter, and I admit I snap a little.

Me: “Oh, I thought if you just ignored things, they don’t exist. Was I wrong?”

Sadly, the customer continued to exist. She ordered a burger. It definitely contained calories.

Entitlement All The Way To His Fingertips

, , | Right | November 11, 2022

I heated a customer’s food until I burned my fingertips. He came back through the drive-thru about an hour later.

Customer: “I had to throw them out; they’re disgusting when cold.”

He wanted new food for free, and my boss shut that down pretty quickly.

She Sure Picked SOMETHING Up Quickly

, , , , , , | Working | November 10, 2022

In my last year of high school, I worked at a popular drive-in restaurant. I had my fair share of crazy coworkers, including a manager who cheated on his girlfriend with another coworker (who was seventeen) and a guy who insisted on making as many offensive “jokes” as possible and calling people snowflakes if they called him out on it.

But the craziest one I ever had was hired about a month and a half before I left for college. She didn’t seem all that bad at first. She didn’t pick things up quickly, and she spent ages in the bathroom, but not everyone in a fast food restaurant is there to work with efficiency, right?

It got worse.

During one shift I worked with her, she ordered something on the app for her break, which was something lots of us did. Immediately after her break, she grabbed her bag and left. That wasn’t uncommon; sometimes it would be slow and the manager on duty would send us home, so I assumed that was what was going on… until the manager asked me if I knew where [Coworker] was. It turned out that she had ordered something with onions in it and had an allergic reaction, and rather than telling anyone, she just left. She got written up and her shifts were reduced.

She never got better at her job. It wasn’t difficult; we just made drinks and ice cream and took food to the customers. It got to the point where she was getting called off her shifts even if we needed her because she just made it harder to keep up.

On my second to last shift, [Coworker] showed up in uniform right as my manager was having me count down. She was not on the schedule, so everyone was confused. She kept insisting she should get to work since she had been sent home the day before.

Eventually, she ended up ordering like three full meals for her family. There was a write-up in the back with her name on it, so my manager made her come back to sign it while she was waiting, and she threw a fit.

Coworker: *Yelling* “This isn’t fair! I never get to work any shifts! I might as well quit!”

I finished counting my money and handed it off to my manager. She counted and put the cash in the safe and the coins in the cup on the counter and closed my till so I could leave. I thought that was the end.

My manager texted me on Snapchat two days later and told me everything.

[Coworker] was caught stealing all of the change from the cup on the counter while the manager was closing my till. Apparently, some deposits had been coming up $7 to $16 short for the last several weeks, and no one could figure out why.

[Coworker] was fired, and none of us understood why she would steal from the company right in front of a manager.