How To Deal With Prickly Customers  

, , , | Right | November 25, 2019

(I am helping my son and his girlfriend move into their new house when I take a hard turn, causing a small, potted cactus my daughter-in-law was holding to fall over and spill. She panics, trying to scoop up the dirt so she can fix it, but keeps pricking her fingers on it. She decides she needs a small shovel or a spoon. We are near a fast food place, so I pull into the drive-thru and order a couple of drinks. When we get to the window, the kid gives me my drink and asks if there is anything else I need.)

Me: “Yes, actually. Can she get a spoon for her cactus?”

(Cue my daughter-in-law smiling to him from the passenger seat, holding a bowl in her lap with a tiny cactus in it. The guy looked puzzled and just gave us the spoon. We realized how it must have looked and had a good laugh on the way home. The cactus made a full recovery.)

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Unfiltered Story #178354

, , | Unfiltered | November 24, 2019

(I’m working drive-thru and it happens to be one of the busiest nights of the week so I’m a bit overwhelmed and getting slightly irritated with the rudest of some of my customers. I have a lady come through and order her food. Shortly after I have a man come through wanting the same thing as the last before but it’s hard to understand him so he pulls up. I not my manager about the situation.)

Me: “I have a car in my drive and I don’t know what they want.”
Manager: “I think he wants the same two dinners as the car before. Just make sure you ask everyone what they have and it’ll be okay.”

(I do so and as the lady pulls up she explains it all to me.)

Lady: “My husband is behind me and he’s going to pay for the food.”
Me: (thinking she would pull up so he could pay.) Oh okay!

(She doesn’t pull up and I notice a few minutes later and I peek my head out the window.)

Me: “Ma’am if you could pull up so he could pay, I will bring the food right out to you.
Lady: (suddenly irritated and sounding as if she might cry) “Why? It’s not like we are trying to still food! This is ridiculous!”

(She pulls up although mad. I wait for her husband to pull forward but I notice him on the phone with her.”

Me: “Hi your total is [total.] Do you need any-
Man: (extremely mad) “Why didn’t you give her the food?! I was going to pay for it! We do this all the time! F*ck you. Keep your f*cking food!”

(Him and his wife drove off. They basically got mad because they knew they were trying to steal and I wasn’t having it. If y’all see this, try McDonald’s next time.)

How To Be Clean Of Customers

, , , | Right | November 23, 2019

(I work at a very popular fast food restaurant doing night shifts. Once a year, we have to shut down all our cooking stations and pull them several feet away from the wall for a third-party crew to come in and clean all the… gunk… that builds up behind them. The regular crew uses this time to do a deep-clean of the entire rest of the store. All of our external lights are off, we only have barely enough inside lights on to see what we’re doing, and the drive-thru is coned off. I am taking a much-needed smoke break when a large truck drives over our cones and stops at the drive-thru speaker, only a few feet away from the patio I’m sitting on.)

Me: “Sorry, we’re closed right now for cleaning.”

Driver: “THEN WHERE AM I SUPPOSED TO EAT?!”

Me: *thinking* “I don’t know, and I don’t care.” *verbally* “They’re open.” *pointing to the store with a drive-thru entrance no more than ten feet away from ours*

Driver: “F*** YOU!” *lays on the gas and squeals out of our drive-thru, past the other store, and out of the complex, never to be seen again*

(Yeah, dude, so sorry; I forgot that you’re more important than the health rating of our store. I’m sure your one single order would have been more than enough to cover the extra hour five contractors would charge for their work.)

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Weefee Rye Guy

, , , , | Right | November 21, 2019

(I am working in the front near the registers, with my manager manning the register itself. I see an older gentleman walk in and begin to place his order.)

Customer: *after finishing his order* “And I would like to get a side of the free weefee.”

Manager: *confused* “I’m sorry, what?”

(I immediately shoot my manager a look, knowing exactly what he is referring to, and she responds back with one that means, “Don’t you dare.”)

Customer: “You know, the free weefee. It’s mentioned on the sign at the entrance of the store.”

(He gestures to the sign which clearly denotes our free WiFi service.)

Manager: “Uh, sir, that is the WiFi service. It means you can access the Internet from a computer in here.”

Customer: *somewhat dejectedly* “Oh. Well, then, can I get some of the rye bread, without the seeds in it?”

(My manager shoots me a look that says, “Go. Now,” as we’re both struggling to hold our composure.)

Manager: “I’m sorry, sir, the bread simply comes like that. There is no way to get the seeds out of the bread.”

Customer: “Well, that sucks.”

(Luckily, there were no further customers in the back so we could let our laughter out. It became a meme of sorts around the restaurant to be the “weefee guy.”)

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This One Will “Go” For A While  

, , , , | Working | November 20, 2019

(I work at a popular fast food joint, and I mostly do front orders. My coworker on drive-thru has asked me to take an order on the headset for her, and because I have no orders, I say I will.)

Me: “Hi, welcome to [Restaurant]. What can I get for you?”

Customer #1: “Hi. I’d like a number two combo with a Coke, and that’s everything.” 

Me: “Awesome. Will that be for here or to go?”

(Hearing my own mistake, I quickly correct it by telling the now laughing customers to drive on through. Another car pulls up immediately after, who apparently knew the car ahead.) 

Me: “Hi, how can I help you?”

Customer #2: “Hi, I’d like a coffee and a muffin. Oh, and I’d like it for here?”

Me: “Woooow.”

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