That Prank Didn’t Bring Home The Bacon

, , , , | Right | October 15, 2018

(Years ago I heard classmates talk about a prank where you’d go to a burger shop and order a cheeseburger without cheese and have fun without how flustered the cashier becomes. A few years later, I am working as a cashier at a burger shop and a group of teenagers walks in.)

Teenager: *the rest of group tries to stifle some giggling* “I’d like a cheeseburger with extra bacon, without bacon, without cheese.”

Me: *genuinely deadpan* “So, a cheeseburger with extra bacon, without bacon, without cheese?”

Teenager: “Yes.”

Me: “Okay.”

(I enter exactly that, because extra bacon causes the price to go up, but the instruction to not remove bacon does not lower the price again.)

Me: “Your food will be ready in a moment.”

Teenager: “So, a cheeseburger with extra bacon, without bacon, without cheese?”

Me: “That is what you ordered, isn’t it?”

(Not sure if there is anything to learn from this story, but I hope the “prank” was worth the fifty cents.)

The Great Fall

, , , , | Friendly | October 15, 2018

(I am with a good friend at a fast food restaurant. We place our orders. He gets his soda and for some reason begins moving it back and forth between his hands. In that moment, everything seems to go in slow motion. In one of the hand exchanges, a finger nudges the drink up a bit. He overcompensates with the other hand, and it gets nudged a bit further until… after a series of repeated failed grabs, much like a football receiver desperately trying to hang onto a ball that’s at the tip of his fingers… the cup and contents go above his head and come back down with a grand splat on the ground. He stands there, sheepishly looking at the mess some poor employee is going to have to mop up.)

Me: “Well, that was smooth!”

Listen To Yourself Not Listening! Part 2

, , , , , | Right | October 12, 2018

Me: *holding a bag of food*  “[Speciality Sandwich] meal with a [Soda] and two cheeseburgers?”

(The waiting customers stare at me, but no one responds.)

Me: *trying different phrasing* “[Speciality Sandwich], fries, [Soda], two cheeseburgers?”

(More staring; still no response. I think I remember whose order it is, though.)

Me: *to a specific customer* “What are you waiting on?”

Customer: “A [Specialty Sandwich].”

Me: “As a meal?”

Customer: “Yeah…”

Me: “With two cheeseburgers?”

Customer: “Yeah…”

Me: “Then this is yours that I’ve just been calling.”

Customer: *offended* “Don’t you have it written down? You should know what I ordered!”

Me: “I do. That’s what I was calling.”

Customer: *flounces off angrily, railing against me for no discernable reason*


Listen To Yourself Not Listening!

Childish About Child’s Drink

, , , , , , , | Right | October 11, 2018

I work at a drive-in fast food restaurant. We have credit card readers on every stall, but the payment doesn’t always go through on the first swipe. We often have to pull the payment screen back up or take the cards to our reader inside.

One of my coworkers was taking out orders to cars. She comes inside holding a drink and says “This lady would like to speak with a manager. She says she paid already and I tried telling her it didn’t go through but she won’t listen–”

Just then this customer throws our door open and screams at my coworker, “EXCUSE ME, YOU CAN’T JUST WALK AWAY WITH MY DRINK!” We calmly try to explain to her that we can’t give customers their orders until a payment has been received, but she isn’t having it. “I DID PAY. THE SCREEN SAID MESSAGE RECEIVED!”

“No, ma’am, that means that your order went through, not the payment–” my manager starts, but is again interrupted. “THAT DRINK IS FOR MY CHILD AND YOU KEEP WALKING AWAY WITH IT. HOW DO I KNOW YOU HAVEN’T SPAT IN IT? I WANT MY GOD-D*** DRINK!”

We try to assure her no one would spit in it but she keeps screaming, “I ALREADY PAID! I’M NOT SWIPING MY CARD AGAIN! I WANT MY DRINK! MY SON IS VERY UPSET!” (Might I point out, she had left her son in her running car to come in and scream about a drink that is currently half price at 80 cents.) Finally my manager gives up, hands her her drink, cancels the ticket so my coworker won’t come up short, and proclaims that customer as our crazy of the day.

You Wouldn’t Think It Would Rock The Boat

, , , , , | Right | October 10, 2018

(I’m order-taking and cashing out drive-thru orders at a very well-known fast food chain. The order screen is on the east side of the building and the windows are on the north side, meaning once you’ve place your order, you need to make a corner to pay and pick up your food. So many times, somebody is pulling a trailer or boat behind their truck, places their order, and then realizes they can’t make the corner. When this happens, they CANNOT walk up to the window and pay. This is for their safety and ours. They HAVE to actually come inside and pay. I take someone’s order and it’s not until I look out the window that I see them pull into the parking lot with a large boat that I realize they can’t make the corner. The driver steps out of the car and begins walking up to the window.)

Me: “I’m sorry; you can’t walk up to the window. I need you to come inside to pay.”

Customer: “But my boat can’t make the corner.”

Me: “I know. I just need you to come into the lobby to pay.”

(He turned away annoyed, like I gave him some impossible task. He got back in his car and I thought he was either going to park or drive off, but instead he BACKED UP, got back in the drive-thru lane, and tried to make the corner again! This time he made it, we said nothing to each other as I took his payment, and he got his food and drove off. I will never understand why people go to such measures to avoid walking into the lobby.)

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