Unfiltered Story #199797

, , | Unfiltered | June 29, 2020

I work at a fast food restaurant that serves burgers among other things. We have multiple burgers, including our garden burger that is commonly confused for our vegetarian sandwiches, but is easy to distinguish. This occurs during a lunch rush, and since I am in the mindset of getting customers in and out quickly, I’m used to asking questions fast in order to accomplish this. A women approaches my register, where the interaction occurs:

Customer: “Hi, I’d like to order a burger with a veggie patty.”

Me: “Oh, do you mean a garden burger? That’s our veggie patty burger.”

Customer: “No, I want a burger with a veggie patty. I don’t want to pay the extra charge for a garden burger.”

(The garden burger does have a slightly higher charge due to the ingredients that make up the burger)

Me: “Umm, I’m not quite sure-”

Customer: “Just ring me up for what I said. It’s cheaper that way and I’ve ordered it like this before.”

Me: “I’ll have to check with my manager about what he wants me to do.”

(The woman nods and I go over to my manager, who is handing orders to customers as they come out. I explain the situation and he tells me that I do have to ring it up as a garden burger, which I was thinking, but maybe she meant putting it on a different bun like the hamburger’s bun. The main difference is a potato bun versus a whole wheat bun.)

Me: “Okay, so you were wanting to do a garden burger on a potato bun?”

Customer: (becoming visibly frustrated) “Oh my god, what don’t you understand about this? I want a freaking burger with a veggie patty; how hard is that! Just give me what I freaking asked for or I’ll make sure that I get you fired for your incompetence!!”

Me: (taken aback) “Um, if you want, I can get you my manager so he-”

Customer: “YES! Go get your manager, maybe he’ll get me what I want.”

(I go to my manager again, and explain that she wants to explain her order to him. He agrees, and asks me to hand out orders in the meantime. I hand out orders for about five minutes, when I see the woman walk off. Thinking my manager had successfully taken her order, I walk back to my register. However, as I approach my register, I see him voiding the entire transaction.)

Me: “So you couldn’t get her order?”

Manager: (shaking his head) “Nope. I told her the same things you had, she had no issue telling me that. Then she demanded that I give her the meal for free because of all the trouble she went through. I told her I couldn’t do that, so I made her leave.”

Can’t Pound An Ounce Of Brains Into Their Heads

, , , , , | Working | June 28, 2020

I’ve already ordered and am waiting for my food when I overhear employees talking.

Employee #1: “How many pounds are in a gallon?”

Employee #2: “I don’t know. Can’t you Google it?”

Employee #1: “My phone is dead. There are sixteen ounces in a pound, right? How many ounces are in a gallon?”

Employee #2: *Checks his phone* “128.”

Employee #1: “So, there are eight pounds in a gallon, right?”

Me: *Internal screaming*

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Unfiltered Story #198736

, , | Unfiltered | June 28, 2020

(I work at a fast food restaurant that has survey coupons for a free [largest size] drink on the receipts, so this happens quite a bit. I’m a cook, but I take orders on the speaker if the people working up front need me to. Also we can’t input that you have a coupon until we ring up your items.)

Me: “Welcome to [Restaurant] in [City], this is [Name}, how can I help you?
Customer: “I have a coupon for a free [largest size] drink.
*5 seconds pass*
Me; *sigh* “What drink would you like?”

Unfiltered Story #198712

, | Unfiltered | June 27, 2020

What’s My Trash is Your Trash

(When I work at the shop, there is always at least one person who gives me their trash, despite there being two large trash cans on either side of where they are standing and one small bin on the counter for straw sleeves;)

One scenario:

Me: (Hands a lady her drink) Thank you, have a great day!

(Lady proceeds to rip open a new straw from its sleeve and stuff it into my tip jar.)

Another scenario:

Man: I want [drink] in a medium, please.

Me: Alright, that’s going to be-

Man: Can you please throw this away? (Holds a wad of dirty tissues.)

Last scenario:

(I just finish handing a large family with children from the ages 5-18 their drinks.)

Family: (Opens up straws, ripping the sleeves into tiny bits and leaving them on the counter.)

Me: …

Unfiltered Story #198696

, , | Unfiltered | June 26, 2020

I work at Burger King and we currently have a deal where you get 2 Whopper meals for $10. Knowing some customers say they want two of the deals but only want the two meals not four, I always clarify. But then this happens.

Customer: I want two of the 2 for $10 deal you have going on.

Me: Ok so then you wanted 4 meals total, correct?

Customer: Yes.

After handing her the cups for all four meals, she tells me she only wanted two meals. I had to have my manager issue her a refund in the middle of lunch rush.

Moral of the story, make sure you’re listening to the person who is taking your order.