Their Milkshake Brings All The Boys To The Other Store!

, , , , , , | Working | May 14, 2019

(I live right up the street from a well-known fast food chain. I don’t eat their food very often, but I do enjoy their milkshakes, and I’ll often go over just for a milkshake. One day, I get a coupon for a free small milkshake with any combo purchase. It’s around lunchtime and I have the day off, so I head over to the fast food chain.)

Me: “I’ll have a [Combo], please, with a small vanilla milkshake. I also have this coupon to get the milkshake free with the combo.”

(I give her the coupon. She takes a short glance at it and hands it back to me.)

Cashier #1: “I can’t take this coupon, sir.”

Me: “Pardon?”

Cashier #1: “It says that it cannot be combined with any other offer.”

Me: “I know. It’s good only with a combo purchase.”

Cashier #: “No. It says here it can’t be used with any other offer.”

Me: “Well, if I cannot use it with the combo I’m buying, what can I use it for?”

(The cashier stares at me blankly for a moment.)

Cashier #1: “You can’t use this coupon with your purchase, sir.”

Me: *giving up* “Can I speak to your manager, please?”

(The manager overhears the conversation and approaches. I show him the coupon.)

Manager #1: “[Cashier #1] is correct, sir. This coupon cannot be combined with any other offer. You can either pay full price for your order, or you can leave and I’ll cancel it.”

(I choose to leave and return home. The following day, I pass one of the chain’s locations in a neighboring town as I’m driving home from work. I still have the coupon with me, so, on a hunch, I decide to go in and see if they will accept it.)

Cashier #2: “Welcome to [Restaurant]. How may I help you?”

Me: “Could I get a [Combo] and a small vanilla milkshake, please? Oh, I also have a coupon to get the milkshake free with the combo. Is it good here?”

Cashier #2: “Why, of course, it is!”

(I hand her the coupon and she puts it through. The milkshake price comes off. As I pay for the order, the manager approaches.)

Manager #2: “Say, just out of curiosity, did you happen to come here from [My Town]?”

Me: “I did, actually!”

Manager #2: “I had a feeling. We’ve been getting a lot of customers from [My Town] lately, because the new manager there won’t accept any of the company’s coupons!”

Me: “That explains a lot, I guess!”

(I now go to that location any time I want something from that particular chain. Sure, it’s a ten-minute drive from my house, but at least it’s along the commute to my workplace. The food’s a lot better, too!)


Water You Doing To Us

, , , , , , | | Right | May 14, 2019

(I’m working the drive-thru on a slow night at a popular chicken restaurant. My coworkers and I are slacking off as everything is done and the manager has gone home for the night, leaving me in charge. A car pulls into the drive-thru when this happens:)

Me: “Thank you for choosing [Fast Food Place]; what can I get for you?”

Customer: “Yeah, let me get a [one-person-sized meal only totaling to $5].”

Me: “And your drink?”

Customer: “Actually, scratch that. Let me get a [meal totaling to about $15].”

Me: “Okay… No problem. What else for you?”

Customer: “Actually, scratch that. Let me get a [big meal ranging to about $20].”

Me: *literally banging my head against the wall as my coworker unpacks the previous meal choice and starts the new one* “No problem. Will that be all for today?”

Customer: “Scratch that. Let me get a large water. That’ll be it.”

Me: *pause* “Just pull up to the window.”


(A bunch of teenagers pulled up to the window and I handed them their water as they laughed, driving off. While we were shocked, it at least relieved the boredom.)

The Cookie Crumbles Exhaustedly

, , , | | Right | May 14, 2019

(I’m the crazy customer in the story. The past few days, I’ve had many midterms and papers due and have not slept much. After my last exam of the week, I stop at a drive-thru to get an ice cream dessert as a reward. For being so late at night, the drive-thru is slow and I am texting my roommate. After I order, before I get to the pay window, she asks me to get her a cookie. The cashier has already rung through my ice cream before I am able to mention the cookie.)

Me: “Excuse me. Is it possible to also add a cookie onto my order?”

Cashier: “Sure, let me go get my manager to add it on for you.”

(He gets his manager, who takes my card from him and tries to put it in the chip reader. It doesn’t work so she tries multiple times. She finally notices I don’t have a chip and swipes it. This process takes about two minutes.)

Manager: “Your total for the cookie is 42 cents. Here’s your card back and your receipt. If you pull up to the next window, you’ll get your ice cream and cookie.”

Me: “Thank you!”

(There is another car still getting his food so I wait another thirty seconds to pull up to the window.)

Server: “Here’s your ice cream!”

Me: “Thanks. Have a good night!” *drives away*

(I didn’t realize until I was pulling into my neighborhood that after all that fuss about the cookie, I left before getting it. Now all I can picture are the employees wondering why I had them add an extra cookie, take three minutes to add it on, and then forget it. When I gave my roommate the receipt, she thought the best part was that I paid 42 cents on my card.)

Penny Dreadful

, , , , , , | Working | May 13, 2019

(I am at the drive-thru of a large fast food chain. After ordering my food, they tell me my total will be $3.26. I have some change in the tray, so I pick up 26 cents so I can get rid of some of it.)

Me: *reaches the first window*

Worker: “What did you have?”

Me: “The [breakfast sandwich].”

Worker: “That’s $3.25.”

Me: “$3.25? I was told $3.26.”

Worker: “$3.25.”

(I put the penny back into the tray and gave her $5.25. She gave me $1.99 in change.)

Unfiltered Story #150928

, , , | | Unfiltered | May 13, 2019

(We have a notoriously uncooperative customer that comes through drive thru almost every sunday and order the “Sunday Special.” She never explains herself, and only ever refers to it as the Sunday Special. All three staff, including myself and the supervisor, are new to this store and have never worked a sunday before this)

Cashier: “May I take your order please?”

Customer: “Sunday Special”

Cashier: “I’m sorry, I’m not sure what that means”

Customer: “I want your manager”

Supervisor: “I’m the supervisor for this shift, how may I help you?”

Customer: “You need to take my order. She doesn’t know it”

Supervisor: “I’m sorry, but I’m not sure what you’re asking for either. But I’d be happy to ring it in for you if you tell us.”

Customer: “I’ve been coming here for years. Find the young lad that knows it”

*they both look at me*

Me: “This is my first sunday, too. I have no clue what she means”

Supervisor: “I’m sorry, but we have several male employees and only one of them is working right now. He isn’t familiar. But if you’d like to tell us what you’d like, I’d be more than happy to make it for you”

This back and forth goes on for over 5 minutes, with her repeatedly saying that “everyone knows her order” and “she’s been coming here for years” Finally, we get it out of her. It was a plain hamburger, with lettuce and tomato on the side. 5 minutes for something that could have taken us 30 seconds)

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