She Must Be Thinking In Double-Dutch

, , , | Right | April 7, 2021

I’m eating at a fast food place in Belgium. A couple next to me is discussing something in English. When it is their turn, the guy orders in Dutch, the local language.

Girl: “Did you just now order in Dutch?”

Guy: “Yes.”

Girl: “You’re an idiot; they all understand English here.”

The guy shrugged it off and I tried to process what I’d overheard.

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Fast Food But Instant Complaints

, , | Right | April 6, 2021

I’m working the drive-thru. Some ladies order a side item that takes a couple of minutes to cook fresh, and although we don’t have any that were already prepared, we do have some that are around sixty seconds away from coming up. It’s hardly a long wait, but I guess these women just can’t bear sitting in their air-conditioned car for a single minute, because they sit at my window, screaming and shouting obscenities at me the whole time.

The thing is, with that window closed, I can’t hear a single thing they are saying and effectively ignore them completely. I only find out about it because the next customer in line later tells me about their behavior.

Of course, this just makes them angrier, but at least they have already mostly worn themselves out by the time their food is ready.

When I hand them their order, they look at me with a combination of shock and anger, as though I’ve just deliberately farted in a preacher’s face or something.

Customer: “I can’t believe how long that took!”

The total time they waited was MAYBE a minute and a half, with a good fifteen seconds of that spent whining. I just don’t have the patience to explain the concept of cooking food to a couple of overgrown, tantrum-throwing toddlers.

Thoroughly ignored, they drove off with expressions of shock on their very red faces, and the next customer took their place. She apologizes profusely for their behavior, while also laughing hysterically at the unexpected entertainment she had witnessed. I just smiled and shrugged because it hadn’t bothered me one bit, but if it made her day a little brighter, well…

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Stations Turned On, Customers Turned Off

, , , , , | Working | April 2, 2021

I’ve been driving for a few hours coming home from a trip. Around lunchtime, I stop at a fast food place to use the restroom and get lunch. The restaurant has a pair of self-service ordering stations set up in front of the registers. I decide to use one of the stations in hopes of bypassing some of the lunch rush line so I can get my food and get back on the road a little bit quicker. I put in my order, pay with my debit card, take my receipt, and step to the side to wait for my order.

With the lunch rush, I know my order will take a bit longer than usual, but after ten minutes with no food, I step up to the counter when there’s a gap between customers.

Employee: “Welcome to [Restaurant]. What can I get for you?”

Me: “I put in my order at the self-service station about ten minutes ago. I’m still waiting for my food.”

Employee: “Oh. We just installed those systems, but there seems to be something wrong with the software. They’re turned off right now.”

Me: “No, they’re not turned off. I just used one of the machines, and it seemed like it worked perfectly fine. It even gave me a receipt.”

Employee: “Well, it shouldn’t have done that. Would you like to place an order now?”

Me: “Can I just give you my receipt from the machine and have you put my order in? I already paid at the machine; that’s how I got the receipt.”

Employee: “Sir, the machine is turned off right now.”

Me: “No, it’s not. Look at the screen. You can see from here that it’s lit up like it’s working perfectly fine.”

Employee: “Sir…”

Me: “Is there a manager I can speak to?”

The manager makes his way to the front counter and refuses to budge at my insistence that the self-serve order machine was turned on. Finally, he looks over at the machines and sees the screens fully lit up.

Manager: *With an indifferent shrug* “Oh. I guess nobody turned them off yet. I don’t know how you got that receipt, but I’ll give you your food this time.”

So, with my quick five-minute lunch stop now having taken over thirty minutes, I finally got my food and got back out to my car… only to find out that, of course, they had gotten my order completely wrong.

I walked back into the restaurant with the incorrect order — the self-service order screens were still fully lit and had not been turned off at all, in case anyone was wondering — shoved my way to the front of the line at the cash register, told the cashier — very loudly — that my order was wrong, and demanded the correct food. The same manager came back to the counter and tried to argue with me, but I shouted him down until he put my order in and then waited right there at the cash register — where I could see into the kitchen, because at this point, I was paranoid about someone spitting in my food or something — to the annoyance of several customers behind me. When my new order was brought out, I checked to make sure it was correct — still standing right there at the cash register — and finally headed back out to my car after verifying everything.

Yes, I was an a**hole about it, but I did finally get my correct order. I also took some petty satisfaction that most of the customers in line behind me had left without placing their order; whether they left because I was being an a**hole or because they saw how sleazy the manager was, I can’t say, but at least the restaurant lost a lot of lunch rush business that day.

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A Combo Of Apologies And Sugar

, , , , | Right | April 2, 2021

I place an order at a burger place and I use a coupon. The guy at the register enters it and he finishes off.

Cashier: “All right, your total is $7.49.”

Me: *Pauses* “No, it should be six bucks, plus tax.”

Cashier: “Yes, but—”

Me: “Wait, did I screw up the coupon? Or did it not go in right?”

Cashier: “No, it went in b—”

Me: “Then why is it a dollar more?!”

Cashier: “Because you upgraded to the large combo, sir. It’s six dollars for the small.”

I stare into space, gears slowly grinding to life in my brain.

Me: “I’m sorry. I swear I’m not usually this stupid. Your soda machines are free refills, right? I think I need a lot of sugar and caffeine right now. I’m really sorry.”

Thankfully, the cashier got a bit of a laugh out of that and there were no hard feelings. I still apologized again, and after sitting down to eat and, yes, getting the sugariest and most caffeinated thing they had, was thinking much more clearly.

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Crossing The Line From Hangry To Unacceptable

, , , , , | Romantic | April 1, 2021

My boyfriend is about seven inches taller than me and much broader. We are on a six-hour car journey and we stop at a service station to get some petrol and some food. The queue for a popular burger chain is massively busy, so I recommend just buying some sandwiches which he insists against. We’re queueing for a while, and the whole time he complains incessantly. Then, he berates the young-looking cashier who’s already very apologetic when we get there. We order, she advises how long it’ll take, and then we stand to the side. My boyfriend is still complaining.

Me: “It’s busy, [Boyfriend]. Things are going to take time. It’s not their fault and certainly not that girl’s fault.”

Boyfriend: “It is their fault; they should have more workers!”

You can see that they have every station covered and the kitchen staff are running around trying to fill orders.

Me: “They have as many as they can. They’re working as hard as they can. That poor kid looked like she was about to cry.”

Boyfriend: “Good!”

Me: “Really?!”

Boyfriend: “Can’t handle it, don’t get a job like this. What is taking so long with the order?!”

Me: “It’s been a minute and a half!”

Boyfriend: “No, it’s been like… ten!”

Me: “No, that clock said 12:43 when we got to the cashier. It’s just turned 12:45.”

Boyfriend: More than a minute!”

Me: “A minute and a half is more than a minute, but okay. It’s now been two! But certainly not ten. She said it’ll take about five to ten minutes, so we wait for ten.”

He grumbles. About three minutes go by.

Boyfriend: “I’m gonna complain!”

Me: “We need to wait for another five before investigating.”

He actually stamps his foot.

Boyfriend: “NO!”

Me: *Taken aback* “[Boyfriend], company policy—”

He gets in my face and pokes my chest.

Boyfriend: “No! It’s been too long! I’m saying it’s been too long! You don’t get to decide that it’s not been! YOU DON’T TELL ME WHAT TO DO! Understand?”

I nod.

Boyfriend: “Answer me! DO. YOU. UNDERSTAND?”

Me: *Quietly* “Yes.”

Boyfriend: *Sharply* “Good.”

He notices people are looking at us and his voice and body language immediately soften.  

Boyfriend: “I… Sorry. Company policy?”

Me: *Still quietly* “I used to work for [Burger Chain] in [Hometown]. The policy is ten minutes if there are more than ten people that have ordered before they’ll investigate.”

Boyfriend: “Oh. Then… You take this. And I’ll. Walk. Yes.”

He handed me the receipt and headed off. Our food arrived in the next couple of minutes and it turned out he’d gone to get flowers plus some stuff he knew I liked to apologise to me. He said his behavior was due to hunger but that doesn’t make it okay. Being an idiot, I didn’t run for the hills but decided to take his word for it and accept his apology, eventually moving in with him. Please don’t ignore red flags; in the best-case scenario, you end up living with a parent at the age of thirty with an unhealthy, deep-rooted self-hatred.

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