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That Will Not Be All

| Norman, OK, USA | At The Checkout, Food & Drink

(I am working drive-thru one night when we serve partial breakfast and lunch. Customer shows up in my camera and my sensor.)

Me: “Hi, how can I help you?”

(Customer ignores me but I’m used to this by now.)

Customer: “Hello?!”

Me: “Hello! Can I help you?”

Customer: “I want a biscuit and a hash brown.”

Me: “Is that gonna be all for you today?”

Customer: “Actually make it two biscuits.”

Me: “All right, will that be all?”

Customer: “Yeah!”

(She pulls around after I tell her the total and hands me her card. I swipe it and it runs through just fine.)

Customer: “Hey, don’t you have a special going on for a biscuit and a hash brown?

Me: *handing back her card and receipt* “Yes, ma’am, we are. I took the liberty of giving you that special, along with the second biscuit you wanted.”

Customer: “Can you add a second hash brown and get me the food for cheaper?”

Me: “I’m sorry, ma’am, but you’re order has already been paid for. If you want the second hash brown, it’d have to be at full price as I’d have to make a whole new order.”

(Her boyfriend in the car gets my attention, trying to speak over her.)

Customer #2: “Why don’t you give us a refund in the biscuit, and then ring up the special that way?”

Me: “I’m sorry, I can’t do that. I’m not supposed to give out refunds.”

Customer #1: “Well, why didn’t you tell me at the speaker that if I got a second hash brown, I’d be getting it cheaper?!”

Me: “That’s not what you told me you wanted…”

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Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | At The Checkout, Crazy Requests, Food & Drink, Money, School

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

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Hurrying To Get You Nowhere

| Finland | Bad Behavior, Food & Drink, Time

(I work at a really tiny fast food kitchen in a really busy neighborhood, which means that the queues can get long at times. Four cars arrive at the drive-in at the same time, just after four different groups of customers have placed their exceptionally large orders. The guy in the second car gets frustrated and is on his phone whining to his friends, forgetting that I and my coworker can hear him through our headsets. As I walk outside to serve a customer his meal, the guy in the car starts yelling at me.)

Customer: “When the f*** is it my turn?! I want to place my order!”

(Fortunately it’s his turn next, but when he pulls up to the window to complete the transaction, he starts pulling out a sheet of coupons searching for the ones he wants to use, and he can’t seem to decide on whether to pay by debit or cash.)

Customer: “Why the f*** are you guys so slow? I’ve been waiting for fifteen minutes. This is ridiculous!”

Me: “I understand your frustration, but I will serve those who came before you first. Besides, if you are in a hurry, I suggest that next time you use the time you have to wait wisely, and have your coupons and payment method at the ready. That speeds things up quite a bit!”

(After that he stayed quiet. I don’t feel guilty about being cheeky either, especially after I found out from my coworker that he’s an unemployed high school drop-out, who mooches off his parents and spends his days driving around his dad’s car!)