A Gluten For Punishment, Part 2

| Portland, OR, USA | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink, Popular

(I am in a sandwich shop waiting in line while the customer ahead of me orders.)

Customer: “Can I get a six-inch gluten free bread?”

Employee: “Sure, no problem. Do you want me to toast the bread before I put the toppings on?” *this is a standard offer for their gluten free bread*

Customer: “Yes.”

Employee: *after toasting* “So what kind of sandwich are you having today?”

Customer: “Scrape off the gluten.”

Employee: “Ma’am?”

Customer: “I can see the gluten. The dark bits. Scrape them off.”

(The employee scrapes off the toasted bits of the bread.)

Customer: “I want [Sandwich].”

Employee: *puts first type of meat on the bread*

Customer: “NO! Ham goes on the other side.”

Employee: *puts ham on the other side and starts putting on salami*

Customer: “No! Salami goes on last!”

(This goes on for each and every single thing the employee puts on the sub. The entire time he’s smiling like she’s the best customer in the world.)

Me: *after she makes her purchase and leaves* “Doesn’t she know it’s all going to the same place anyway? It tastes the same however you put it together.”

Employee: “Yes, it does.”

Me: “How do you put up with customers like that?”

Employee: “She’s a secret shopper. [Nearby branch of the same company] told me she might come by today.”

A Gluten For Punishment


Giving Them The 101 On The 202

| CA, USA | At The Checkout, Extra Stupid, Food & Drink

(At my work, when we give the customer the receipt, there is a number on the top. We can either call out the food items or the number. I have an order ready on a tray and am going to call it out.)

Me: “Two egg muffins and a hash brown!”

Customer #1: “Is this number 202?”

Me: “I’m not sure. Is this what you ordered?”

Customer #1: “But is it number 202?”

(Sometimes if it’s a small order, I will just call out the food item(s). I walk back to the monitor and look up this order and it is number 202.)

Me: “Yes, it is 202.”

Customer #1: “That was to go.”

(The customer walks away and I get a bag and place the food into it. I call it out again.)

Me: “Number 202, two egg muffins and a hash brown.”

Customer #2: “Is this number 305? Breakfast platter and four hash browns?”

Me: “No, two egg muffins and one hash brown.”

Customer #1: “Is this 202?”

Me: “Yes, sir, two egg muffins and a hash brown. 202.”

(I had to walk away for a few minutes after that. This happens on a daily basis.)


In One Ear And Drive-Thru The Other

| NV, USA | At The Checkout, Extra Stupid, Food & Drink, Popular

(I work at a busy fast food restaurant with a double drive-thru.)

Me: “Hi, what can I get for you today?”

Customer: “I just got here! Will you give a minute?!”

Me: “Sure, just let me know when you’re ready.”

(A few minutes pass without another word, and the drive-thru line is getting quite backed up and the other lane hasn’t been answered either.)

Me: “Are you ready to order yet? If not would you mind if I take the other car’s order?”

Customer: “No, fine, I’m ready. I want a [Sandwich].”

Me: “Okay, just the burger, then?”

Customer: “OH, MY GOD, I’m not done yet! You’re asking me too many questions!”

Me: Okay, go ahead…”

(A minute of silence passes.)

Me: “Was there anything else?”

Customer: “I told you, I want a [Sandwich].”

Me: “Yes, I got that.”

Customer: “But that’s not all I wanted!!!”

Me: “What else did you want?”

Customer: “I just told you. I want the [Sandwich].”

(At this point all of my coworkers possessing a headset as well are laughing as they go about their business and my manager is face-palming.)

Me: “Did you want the combo meal?”

Customer: “What don’t you understand about I want a [Sandwich]?”

Me: “The sandwich is just the sandwich. The [combo number] includes fries and a drink.”

Customer: “Oh… well, I want that, then!”

Me: “Ok, what size would you like that?”

Customer: “For the burger? How do you have different sizes of burgers…?”

Me: “It’s for the fries and the drink… small, medium, or large?”

(Another long pause.)

Customer: “Uh…”

(This “uh” seriously trailed out for a good 20 seconds.)

Customer: “Medium….”

Me: “Okay, what to drink?”

Customer: “Tea.”

Me: “Sweet tea, or unsweet?”

Customer: “Yes!”

(I hear at least three coworkers audibly cackle throughout the store.)

Me: “Okay, it will be [total] at the window.”

(After about seven minutes total of waiting for this customer to order one meal I finally get to answer the other lane.)

Me: “Sorry about that wait. What can I get for you?”

Customer #3: *laughing wildly* “People that stupid shouldn’t be allowed to use a drive-thru.”


Momentarily Shocked

| Hudson, WI, USA | At The Checkout, Bad Behavior, Time

(I’m working the drive-thru at my job, and like many of our lunch rushes, we end up getting slammed that day. Since I’m the only one wearing the headset, I have to put a few customers waiting to place an order on hold.)

Me: “Hi, welcome to [Restaurant]! I’ll be with you in just a moment.”

Customer: “Okay.” *short pause* “Your moment’s up.”

(I’m startled into a brief silence. I’m fairly certain the guy was joking, but in the middle of a rush, I’m never in the mood for jokes.)

Me: *slowly* “Fine. I’ll be with you in thirty seconds.”

Customer: “That’s better.”

(I was actually ready to take their order about ten seconds after that. But because they decided to pull that rude joke, I counted down to exactly thirty seconds before actually taking their order.)


Message Receipted

| Perth, WA, Australia | At The Checkout, Bad Behavior, Bizarre

(I work in drive-thru at a well-known fast food store and I always ask the customer if they want their receipt to make the transaction go quicker.)

Me: “Would you like your receipt today?”

Customer: “Yes.”

Me: *hands them the receipt*

Customer: *looks me dead in the eye and drops the receipt on the ground and drives away without breaking eye contact*

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