Making A Meal Out Of The Ordering Process

, | Finland | At The Checkout, Food & Drink, Popular

(I work at a drive-thru window most of my shifts and as we usually get much more customers than our volume can handle, so I’ve created a way to ask questions to get through the orders swiftly as well as recommending extra purchases to the orders (as it is part of my job description). This customer comes during dinner hours when we are extremely busy.)

Me: “Welcome, may I take your order?”

Customer: “Yes, I want a [Burger].”

Me: “Would that be the burger or the meal?”

Customer: “Yes.”

Me: “So, the burger?”

Customer: “What? No! The meal!”

Me: “All right, then. What would you like to drink with that?”

Customer: “Yes, a [Meal #2].”

Me: “Okay, so, [Meal #1] and [Meal #2] meals. Would you like any dip sauce with the fries?”

Customer: “Don’t be so hasty. I’m not done yet!”

Me: “Oh, all right. Any other meals?”

Customer: “[Soda]s.”

Me: “So, did you want both of the meals with a [Soda]?”

Customer: “YES!”

Me: “And how about the dip sauce, then? Would you like any?”

Customer: “Just calm down for a moment.”

Me: *slightly confused with the sudden command* “All right, then, would you like anything else?”

Customer: “Yes, two times the garlic sauce.”

Me: “Okay, are you in mood for any desserts or coffee, or was that everything?”

Customer: “No! Nothing more!” *sounds frustrated that I would even ask*

Me: “That would be [sum]. Please drive forward to the window.”

Customer: “Which window?”

Me: “There is only one window.”

Customer: “Which window do I drive to?”

Me: “The only one.”

Customer: “You only have one window?”

Me: “Yes.”

Customer: “How does that work?”

Me: “How about you drive up here and see?”

Customer: “Okay, how much was it?”

Me: “[Repeats the sum].”

Customer: “Thanks. Bye!”

(At this point I can finally go back to serving the customers ahead of him in the line. When the customer arrives at the window I greet him and read out his order to make sure it had everything correct.)

Customer: “Yeah, yeah.” *hands me a bill without listening*

(I don’t really appreciate when customers do this, but I know not to repeat myself because it’s no use at situations like this. I hand him his change and then give him the drinks.)

Customer: “Hey, this is two [Soda]s.”

Me: “That’s right. Did you want something else?”

Customer: “They we supposed to be Diet [Soda]s.”

Me: “Oh, I’m sorry, I must have missed that. Let me change those for you.”

(I change the drinks and then give him rest of his order.)

Customer: “Oh, hey! Add three ice creams to that.”

Me: “What kind of ice creams would you like.”

Customer: “All flavors of those.”

Me: “Sorry, which?”

Customer: “Those.”

(He points to a sign that’s on the wall outside the restaurant out of my view but I gather it must be the newest addition to the menu.)

Me: “Would you like to add anything else to the order?”

Customer: “No, that’s all.”

(I charge his ice creams and go make them. When I return to the window the customer gives me a long look.)

Customer: “You know, you really should calm down and listen what your customers want to order.”


When You’re Bean An A**-Hole

, | Bad Behavior, Food & Drink, Popular

(A customer walks in, cutting in front of a 35-person-long line.)

Customer: “I’ll take three soft tacos to go.”

Me: “Would you like any rice or beans on that?”

Customer: “Steak.”

Me: “Okay…. Rice or beans?”

Customer: “Steak and green salsa…”

Me: “Sir, do you want rice or beans on the tacos?”

Customer: “This is the third time I’ve told you. Steak and green salsa.”

(Another employee puts the steak and green salsa on while I help the next customer.)

Customer: *shoves the current customer out of the way* “Hey, you, where the hell are my rice and beans?”

Me: “Sir, I asked you three times if you wanted any and you ignored me and repeated ‘steak and green salsa’ each time. If you want to change your order then you can go to the back of the line that you cut in front of the first time and ask politely.”


A Really Depressing Sign

| France | At The Checkout, Food & Drink, Popular

(It’s 11 pm, and we have just got out of an amusement park. Before taking the train back we decide to have a good old junk-food dinner at a well-known fast food place. On the doors outside, there’s a sign taped which reads “sorry, no soda left.”)

My Friend: *I’d like Meal #2, and to drink I’d like a co—”

Me: *interrupting* “No, they have no soda. Remember the sign?”

Cashier: *looks up at me with amazement* “You’re the FIRST patron tonight to actually notice the sign.”

(My friend was embarrassed and I really felt sorry for the cashier, and wished her a good end of shift!)


Don’t F*** With The Menu

, | Australia | At The Checkout, Language & Words

(I work on drive-thru. I have a bit of a reputation for acting silly with customers, usually because I work the late-night weekend shifts and therefore talk to a lot of drunk people.)

Me: “Hi, welcome to [Restaurant]. Can I please take your order?”

Customer: *confused, obviously caught out* “Ah, ah – f***!”

Me: *not missing a beat* “That’ll cost extra, sir.”


They’re Winging It

, | MD, USA | At The Checkout, Extra Stupid, Food & Drink

Me: “Hey, how are you doing?”

Customer: “I’m not ready yet!”

(We’re trained to greet the customer, ask for his or her name, then proceed through the order, so I wait for twenty seconds or so.)

Me: “Could I have your name, please?”

Customer: “Don’t rush me!”

(A minute later.)

Customer: “I’d like wings.”

Me: “All right, could I have your name for the order, please?”

Customer: “I’m not done yet!”

Me: “We ask for the name at the beginning of the order.”

Customer: “[Name].”

Me: “All right, [Name], do you want a combo or just the wings?”

Customer: “Just wings.”

Me: “Okay, how many would you like?”

Customer: “Ten.”

Me: “All right, [Name], and will those be boneless or regular wings?”

Customer: “I want the wings.”

Me: “Yes, boneless or regular?”

Customer: “Yeah, hot.”

Me: *louder* “Boneless or regular?”

Customer: “What do you mean?”

Me: “Regular wings are the… regular… wings, like drumsticks and flats. Boneless wings are… without bone.”

Customer: “Yeah, the regular wings. That’s what I said!”

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