Some Customers Are Complete Trash

, | Australia | Bad Behavior, Non-Dialogue

I work part-time at a well-known fast food restaurant. After a busy lunch period, I’m in the dining room cleaning up. The floor is absolutely filthy after having some 2500 people through the doors in around two hours or so.

After changing bins and clearing tables, I sweep and mop the entire floor. While I am doing this, a female customer is watching me from a nearby table with her two small children. They eat their meals and linger for a while, with the mother continuing to watch me and the two children playing with the toys that came with their meals.

It takes me about 45 minutes to finish sweeping and mopping the floor. I finally finish the last corner and just as I’m putting the mop back in the bucket, the woman stands up with her two kids and begins to walk towards me carrying their tray. I am standing near the bins, so I think nothing of it.

They stopped next to the bins, and the mother made eye contact with me, pulled the lid off her almost full large soda and poured the entire thing on the floor, never breaking eye contact. She then dropped the cup, lid, and straw, as well as the entire tray of rubbish, onto the ground into the soda, and then proceeded to walk over it, and out of the store. I was too shocked to even respond.

You Can Lead A Horse To Water

| ON, Canada | Bizarre, Food & Drink

(I am at a well-known taco place. A customer orders two tacos and a supreme fry, on which they can save some money by adding a drink. Cue window conversation.)

Me: “To give you the option, if you just wanted to add a drink, that’d be only [cheaper price] instead of [price].”

Customer: *thinking* “Can I get anything else instead of the drink?”

Me: “No, I’m afraid we can’t make substitutions for that.”

Customer: *thinking some more* “Nah, I’ll just stick with what I have.”

Me: “All right, that’s [price].”

(I cash the order out, give the customer their change, and, shortly, bring their food down and hand it to them.)

Customer: “So I’d save a dollar if I got a drink with that?”

Me: “Yes, that’s correct.”

Customer: “I’ll take a [Drink], then!”

(After a few moments of trying to decide what to do, I give him the same drink that was already poured for the next customer in line.)

Me: “I’ll just give it to you this time, because your order is already cashed out, but keep in mind for the next time you’re through that if you want the cheaper price, you’ll have to order a drink with the rest of your food.”

Customer: *pause* “Don’t I get a dollar back?”

Me: “The drink is normally [price], but I’m giving it to you for free.”

Customer: *gives me a confused, annoyed look, and drives off!*


Childlike Behavior

, | Perth, WA, Australia | At The Checkout, Family & Kids, Food & Drink

(I work at a fast food restaurant in a large, second floor food court. A child, who can’t be older than five or six, comes up to my counter to order.)

Child: “Hi, can I please have [Menu item]?”

Me: “Sure, anything else today?”

(The child just shakes his head and shyly smiles.)

Me: “Okay, that comes to [price].”

(The child looks at his hand which only has a few silver and gold coins. Putting the money on the counter I realise he doesn’t have enough.)

Me: “Sorry, you’re going to need about [amount] more.”

(The child walks away and I continue to serve as it is busy at lunch time. The child returns with a few more gold and silver coins, and once he reaches the till, I retake his order and he once again places his money on the counter.)

Me: “Yep, that’s enough. It will be ready in a minute.”

(The child once again walks away with his food about a minute later. The line quiets down as I and my coworkers have taken pretty much everyone’s orders, and they are all waiting for their food. A woman in a stained tiger shirt approaches the counter, red faced, the child in tow, and slams her hands on the counter.)

Woman: “Do you not know how to take orders?! My son has walked from our table about 15 times—” *it was twice* “—to make up for your stupidity! He gave you the right change the first time! You just made a mistake and charged us extra! On top of that you didn’t even give us what we ordered!”

Me: “I’m sorry, but I double checked the order with your son, and he said it was corr—”

Woman: “I want a receipt and a refund for this terrible service! Where is your manager?!”

(My manager retook the woman’s order, apparently correctly, but as they were walking back to the table the son was complaining “but that’s not what I wanted!” How about we don’t send children to order?)

Meals On Escaping Wheels

| Far Rockaway, NY, USA | Bad Behavior, Criminal & Illegal, Food & Drink

(I am the customer in the story. My mother and I are at a popular fast food chain waiting for our orders. It’s a busy day and there are around eight to ten customers after us. We notice that it’s taking a while for our food to come. When the employee comes up to the counter to hand us our drinks, she gives us a funny look.)

Employee: “Did you take your food, ma’am?”

Us: “No, we’re still waiting.”

(The employee looked confused and went in the back to ask where our meals were. Other customers were also inquiring about their orders. After ten minutes, the supervisor came out and asked if anyone was still waiting for their food. One customer just happened to mention a woman taking several bags with her when she left. The supervisor’s and the employees’ jaws dropped. It turned out that the woman had dashed off with about ten meals! Hers included!)

I Just Work Here – Actually Worked!

| MI, USA | Bizarre, Food & Drink, Money

(This occurs in the drive-thru.)

Customer: “Wait, why are your large fries so expensive now?”

Me: “The price went up several weeks ago.”

Customer: “What?! That’s ridiculous! Why did they go up so much?!”

Me: “I’m sorry, I’m not sure.”

Customer: *condescendingly* “You don’t KNOW?”

Me: *flatly* “No, I don’t. I just work here.”

Customer: “You— Oh. Huh, yeah, I guess that would be right.”

Me: “Can I get you anything else?”

Customer: “No, that’s all.”

Me: “Your total comes to [total]. Please pull around to the first window.”

Manager: *over the headset* “I can’t believe that actually worked.”

Me: *over the headset* “Sometimes honesty is the best policy. Don’t ask me; I just work here!”

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