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With Every Extra Comes Extra Problems

| Derbyshire, England, UK | At The Checkout, Bad Behavior, Food & Drink

(We were clamping down on giving people extra things for free, including the sauces in our special drinks. I was working drive-thru when this happened.)

Me: “Welcome to [Restaurant] drive-thru. May I take your order, please?”

Customer: “Yes, I’d like [Special Drink] but with extra bits and chocolate sauce.”

(My manager nods at me and tells me to charge extra.)

Me: “Okay, that’s fine, sir; however, I will have to charge you for the extra sauce and bits.”

Customer: “What?! They’ve never done that before!”

Me: “I’m sorry, sir, we’re clamping down on giving away things for free. It was against our policy to do it in the first place.”

Customer: “But I shouldn’t be charged for it! I’m the customer. If I wanted extra I should get it for free! Why should I have to pay for extra?!”

(The customer drives off with his drink, having paid for the extras begrudgingly, promising to complain about us.)

Manager: “I never understood where people get the idea that ‘extra’ secretly means ‘free.'”

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Not Quite Floating Their Boat

| Sydney, NSW, Australia | Extra Stupid, Food & Drink

(The very first customer of my shift comes in.)

Customer: “Hey, I would like a [Soda], please.”

Me: “Yeah, sure. Would you like ice?”

Customer: “Yeah, yeah, sure. Only a small amount though.”

Me: “All right, then, here you go. That’s $1.50.”

(I hand him the Soda and he gives me the money.)

Customer: *right before he leaves* “Hey, what’s this?”

Me: “What’s what?”

Customer: “I said not to add too much ice and here, see? It’s full of it!”

Me: “Sir, I’m pretty sure that ice floats.”

Customer: “Liar! Here, I’ll show!”

(The customer pokes at the ice and the ice bobs up and down. He pokes it for three minutes.)

Manager: *randomly coming out of nowhere* “Sir, ice floats.”

Customer: “Oh, okay, then. Bye.”

Me: “…”

(He also forgot to take the lid, the straw, and his car keys.)

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No Extra For Extra

| Bemidji, MN, USA | Food & Drink, Money

(I work at a certain fast food taco restaurant. Our town’s 4th of July week carnival has started and as a result, we have been busy all for my entire shift, and I have stayed an hour and a half longer than I was scheduled to. I am in the office counting down a couple of tills before leaving, but I still have my drive-thru headset on.)

Coworker: “Welcome to [Restaurant]. How can I help you?”

Customer: *orders $20 or so worth of food, including a nacho platter* “Oh, on those nachos, could I get extra nacho cheese and extra sour cream?”

Coworker: “Sure.”

(He modifies the nachos and the changes appear on the screens inside and at the drive-thru.)

Customer: “Hey, I didn’t want to be charged extra for it!”

Me: *laughing* “Quote of the night.”

(When all was said and done, our sales that day were higher than any other day in the three years I’ve worked there.)

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