You’re Too Good For Some Customers

, | St. Louis, MO, USA | Bad Behavior

(My manager on duty receives a call that a coworker won’t come in. Three hours later a second coworker has failed to show up. It is my manager working the drive-thru window and me preparing all the food. Three hours into what becomes a five-hour rush with us alone, an older lady gets to the window.)

Manager: “Hi, sorry about the wait.”

Lady: “Oh? Is there a problem?”

Manager: “Oh, we had two coworkers who didn’t show up and we’re stuck here alone.”

Lady: *rather sure of herself* “Well, that’s nice. It’s good for you.”

Manager: *silently closes window then turns to me* “What a c***!”

(We finally got help when the night crew got there but I left an hour and a half late. Whoever that lady was, she’s no one I want to meet!)

Hunger Games: The Next Generation

| Elkhart, IN, USA | Bad Behavior, Family & Kids, Food & Drink

(I’m busing a cluster of booths next to a woman and her young toddler.)

Mother: *plays on her phone*

Toddler: *screams*

Mother: *starts playing with the paper placemat and crayons and stickers we gave to her baby*

Toddler: *screams*

Mother: *receives her order and, as she shovels it down her throat, goes back to her phone*

Toddler: *screams louder*

(This goes on for over 20 minutes and she does nothing to acknowledge the baby, but many guests are complaining to the manager.)

Manager: “Ma’am, is your baby all right?”

Mother: “He does that a lot. Just ignore him. He’ll shut up.”

(I nearly drop my bus tub in shock. My manager sees the look on my face and signals me to just go back to the kitchen/dish pit. He comes back to talk to me a few minutes later, after the baby’s stopped crying.)

Me: “Did you ask her to leave?”

Manager: “No, I gave the baby a plate of cheese fries. He was just hungry.

Me: “I hate people.”

Manager: “Next time, don’t look like you’re going to hit her and you can stay and watch the show.”

(The kicker? Other than the fact that she hadn’t even ordered for her child, my workplace offers a weekend deal where children under four eat for free!)

Don’t Double Your In-Tray

| TX, USA | Food & Drink, Liars & Scammers

(It is near closing time. There are only two customers in the store and both came in at the same time and are waiting on orders. Their food comes up at the same time so I put it on separate trays and take it out. Customer #2 is in the restroom but Customer #1 comes to retrieve food and asks for sauce, requiring me to put down the other tray. When I turn back around Customer #1 has begun to move all of the food onto one tray.)

Me: “I’m sorry, that’s not your order. Only the food on the tray I handed you was with your order.”

(Customer #1 ignores me. By this point Customer #2 has come out of the restroom and sat down at a table close to the counter.)

Me: “Are you and the other customer eating together?”

(Customer #1 barely nods and takes food to the farthest table in the restaurant. When Customer #1 sits down Customer #2 comes up to the counter.)

Customer #2: “How much longer till my food is ready?”

Me: “Are you not with her?” *pointing to Customer #1*

Customer #2: “Um… no.”

Me: “One second.”

(I told my team leader what had happened and the food was remade. Customer #2 took his food back to the table he was sitting at and the two customers never interacted. From that point on, everyone on the night shift was very careful to only take out one order at a time.)

Ignore The Code Of Practise

| ON, Canada | Bad Behavior, Crazy Requests, Popular

(At this restaurant, there are certain situations where a manager must use a code to authorize a purchase. A customer walks up to my till, places a large order, and pays with a $50 bill.)

Me: “Hey, [Manager], can I get a code?”

Customer: “A code?”

Me: “Yeah, sometimes I need a manager code to process a transaction.”

Customer: *suddenly starts yelling* “Did I SAY I wanted a manager, you little s***?! Just give me my d*** food!”

Me: “Miss, I can’t do that without a manager. If you pay an amount over $50, then—”

Customer: “I. DON’T. WANT. A F***ING. MANAGER!”

Me: “Do you have a credit card, miss?”

Customer: “NO! Why the f*** would I have my credit card? I’m paying cash!”

Me: “If you don’t have a credit card, I need a manager.”

Manager: “[My Name], what’s going on here?”

Me: “Well, this—”

Customer: “Are you a manager? Get the f*** out of here! I don’t want a f***ing manager! I just want my f***ing food!”

Me: “Miss, I’ve tried to—”

Manager: “[My Name], what have I been telling you? The customer is always right, remember?”

Me: “But—”

Manager: “Now, this lady says she doesn’t want a manager. Okay? If she doesn’t want a manager, she’s not getting one.”

Me: “[Manager], she needs a—”

Manager: *winks* “What did I just tell you, [My Name]? She. Doesn’t. Need. A. Manager.”

Me: *catching on* “Sorry. I forgot. You should probably get back to what you were doing, then.”

Manager: *leaves*

Me: “Sorry about that, miss.”

Customer: *scoffs* “It’s about d*** time. Now give me my food.”

Me: “Do you happen to have any other cash on you?”

Customer: “What? No. Why the f*** would I have any more cash? All I need is the f***ing fifty.”

Me: “Well, unfortunately, since you’re paying $50, I need a manager code to authorize this. And since you don’t want a manager, I’m afraid I can’t sell you anything. Can I help you with anything else today?”

Customer: “I’LL BURN THIS F***ING PLACE TO THE GROUND!” *storms out*

Wants a D’oh!-Nut

| Australia | Food & Drink, Movies & TV

Customer: “What’s that doughnut?”

Me: “It’s a traditional cinnamon doughnut.”

Customer: “Is that the kind Homer Simpson likes? I want a Homer Simpson doughnut.”

Me: “I think he likes all types of doughnuts.”

Customer: *points to another doughnut* “What about that one? Does Homer Simpson like that kind?”

Me: “I guess so?”

Customer: *spying the strawberry iced doughnut* “That one! That’s the kind Homer Simpson likes! I want that one!”

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