(Our zoo recently put several robotic dinosaurs in the park to help boost attendance. While working a snack stand, a family of three walks up to me.)

Father: “Excuse me, sir?”

Me: “Yes, how can I help you?”

Father: “Are the dinosaurs real?”

Me: “No, sir. They are not.”

Father: “But we saw them move…”

Me: “They are robotic dinosaurs. They have parts to make them move a little.”

Father: “Then why are they in the zoo if they are not real?”

Me: “It’s to teach our guests about dinosaurs.”

Son: “So are they real, dad?”

Father: *suddenly angry* “No, they are not! These f***ing people have fake animals!”

(As the father and son begin to walk away, the mother stays behind to tell me one last thing.)

Mother: “You know, dear, maybe you should get real dinosaurs. That way you won’t have problems like this.”

This story is part of our Clueless Zoo Customers roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

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(A man calls about his phone line that’s not working. After some checks, it’s clear that the fault is somewhere in our network.)

Me: “All right, sir, I’ll open up a support ticket and put it through to our engineers. They’ll fix it for you.”

Male Caller: “They oughta fix it soon, because my mother is very ill and in the hospital. I want to be able to be called by the doctors.”

Me: “I’m sorry to hear that. These problems are normally solved pretty quickly, but I’ll make a note of it so that our engineers will give it a higher priority.”

Male Caller: “You’d better do that!”

(We end the call and I put the request through. When I check the ticket a day later, I see it was solved about two hours after the initial call. As part of standard procedure, I call the man back. This time, a lady answers the phone.)

Me: “I’m calling you about the trouble you had regarding your phone line. Someone else called about this yesterday and I wanted to ask if everything was taken care of well.”

Female Caller: “Oh, it must have been my son who called about that. Well, everything was solved, and pretty quick, too.”

Me: “Your son? I’m glad to hear you’re out of the hospital already.”

Female Caller: “In the hospital? What are you talking about?”

Me: “Your son said you were very ill.”

Female Caller: “That liar! He told me he had a trick he uses to get problems like these solved. He does this all the time. I’ll make sure he won’t do this again!”

Me: “Okay. Well, have a nice day, then.”

Female Caller: “You, too, and I’m sorry about my son. He just looks like his father, that’s all!”

This story is part of our Customers Caught Lying roundup!

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Caller: “When is my DSL install going to be done?”

Me: “In two days, sir.”

Caller: “My wife and children just died in a car accident yesterday. I need the Internet sooner than that.”

Me: “I’m very sorry to hear that. I will provide you a complimentary dial-up account until your DSL is installed.”

Caller: “But dial-up is too slow… cancel my order!”

Me: “Sir, if I cancel your order and you wish to schedule service again later, there is a three-week wait.”

Caller: “I don’t care! Do it!”

(The next day, the same customer calls back.)

Caller: “Hi, I need to know when my DSL is being installed.”

Me: “Sir, you canceled your order yesterday. Would you like me to reschedule it?”

Caller: “Yes, but I’m not waiting weeks for it, my wife is divorcing me and my kids need it for school.”

Me: “I’m glad to hear that your wife and children have recovered from the fatal car accident.”

Caller: *silence* “So… can I still get the dial-up until my DSL is installed?”

Me: “Absolutely!”

This story is part of our Customers Caught Lying roundup!

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Me: “Hello, thank you for calling [Electronics Store]. How can I help you?”

Customer: “Hi. I bought a Game Boy for my son a few days ago from your store, and it’s not working.”

Me: “Did you purchase a warranty?”

Customer: “Yes, is there anything you can do? My son was playing it earlier, and it suddenly turned off and refuses to turn back on.”

Me: “Maybe it ran out of batteries. Did you try and recharge them?”

Customer: “Wait, this uses batteries?”

Me: “Yeah, there’s a charger that comes in the box. Try plugging that in and waiting a few minutes and then seeing if it works.”

Customer: “But I threw the box out.”

Me: “Did you take everything out of the box?”

Customer: “Let me ask my son.”

(I was put on hold for a minute.)

Customer: “Well, I found the charger, but it doesn’t look like I’ll be needing it.”

Me: “Why not?”

Customer: “My son just snapped the system in half because he couldn’t get it to work. I don’t suppose the warranty covers that?”

Me: “Unfortunately, no.”

Customer: “I see. Then I have one more question: do you have any electronic child-spanking devices?”

Me: “Nope, sorry.”

Customer: “I see. Guess I’ll need to do it the old-fashioned way.” *click*

(I’m ringing up a customer and notice her last name is the same as mine. I have a very uncommon last name, so I made the mistake of mentioning this…)

Me: “Your last name is [Name]? Mine, too. Wonder if we’re related?” *chuckle*

Customer: *very serious* “What is your name?”

Me: “Oh, I was joking; we’re not related; almost all of my family lives up in New England.”

Customer: *more serious* “What is your name?”

Me: “Uhhh… I’m no–”

Customer: “Do you have a brother named [Brother]?”

Me: “Yes, actually…”

Customer: “Is your mother [Mom]?”

Me: “Uh, yeah…”

Customer: “And your father’s name is [Estranged Father]?”

Me: “Well, he’s my biological father, yes.”

Customer: *sticks out hand* “Nice to meet you. I’m your step-mother!”

(The entire line of about a dozen people behind her gasps, like they are watching a soap opera.)

Me: “Oh, God… Please don’t tell my father I work here.”

Customer: “You know why your father left your mother, right?”

Me: “Uh… no?”

Customer: “Because she cheated on him with [My Stepfather]!”

(The line behind her gasps again.)

Me: “Oh, okay…”

Customer: “You know, your father is very heartbroken about you. You’ve grown up to be such a beautiful young woman. You should call him and talk to him just so he can see how you’re doing.”

Me: “Actually, we don’t–”

Customer: “You and I need to go out for coffee sometime. I have a lot of stories to tell you.”

Me: “Okay, well–”

Customer: “I promise, I’m not an evil stepmother. Well, I’ll see you later, sweetie!” *bounces out the front door*

Me: *speechless*

Next customer: “Sweetie, are you okay?”

Me: *still speechless*

Next customer: “Why don’t you take a break? We don’t mind waiting.”

Entire line: “No! Go take a break!”

Me: *to Boss* “Hey, I’m taking a break. I’ll be back in–”

Boss: “For God’s sake, go home! I’ll see you on Monday.”

This story is part of our Crazy-Coincidences roundup!

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