Unfiltered Story #158307

, , , | Unfiltered | July 16, 2019

(I work at a gas station part time or at least at the time I did. A lot of the customers would come in buying tobacco products so we had a whole wall Behind the register dedicated to it. I don’t smoke so im not too familiar with the brands. I had only worked there for 2 months and unfortunately i have this habit of turning into a statute instead of fight or flight. please note we do not exchange or refund tobacco products the second it goes out the door!)

Customer: I need one [cigarette brand and Flavor] please.

Me: Sure just a sec. *I find the pack and show it to her putting it in full view if I was any closer my hand would have been inside of her head.* Is this what you asked for?

Customer: Yes *looks up form her purse and goes back to getting her wallet form her purse*

(I rang up the cigarettes give her the change and she leaves, out the door in full camera view with them. about 30 minutes later she returns. takes me about half a second to recognize her. )

Customer: these are not the ones i asked for can i exchange them.

Me Im sorry mam we cant do exchanges or refunds if you leave with the product.

Customer: BUT THESE AREN’T THE ONES I ASKED FOR!

(my coworkers excellent hearing picks up this old lady’s raise in volume and steps in knowing at this point i froze up and am literally unable to respond mean wile the old lady is still yelling at me and accusing me of stealing her money witch is not helping my situation at all. my coworker explained to her that she saw the transaction and that she had confirmed i gave here the correct pack . The old lady just turned up her nose and left in an angry huff. we never saw her a gain after that.)

Unfiltered Story #100034

, , | Unfiltered | November 18, 2017

(My sister has had a terrible few years culminating in her leaving the army due to “failing to adapt” to training in a combat oriented job despite having been told she’d just be a translator. She’s too empathetic for that kind of thing and the training was hard for her kind heart. Unbeknownst to my family, she became depressed.

But one day, she and I have an argument, and I get a weird feeling. I ask her if she’s going to hurt herself. I tell her if she ever does anything to herself, I’ll do the same to myself. Later I get a call from her saying she took a lot of Benadryl in an attempt to kill herself. I send her to the emergency room and follow in a car behind the ambulance. When I get there, I hear screaming behind the doors to the ER from the waiting room and I know it’s her but the receptionist pretends she couldn’t hear it. Finally I’m allowed back.)

Nurse, attempting to pin my sister to the medical bed: “You need to hold still and cooperate!”

My sister, shirtless, terrified and still drugged, crying: “No!” She sees me and cries, “[Sister], save me!”

I’m standing there helpless, at a loss, crying. My sister gently pushes the nurse off her and runs back to the bathroom to hide in the corner with her shirt clutched to her chest. The nurse tries to follow and I stop her. My sister just spent time in the military and in my mind it’s a miracle she hasn’t hurt this woman already.

Nurse: “She needs to change into a medical gown and get her blood drawn so we can see how much she took!”

My sister has a phobia of needles.

Me: “Let me talk to her.”

Nurse: “She needs to cooperate! Either I can do it or I can call an anesthetist. That,” she’s angry and ranting at me, “that is not the behavior of someone under the influence of Benadryl!”

Me, now angry: “No. That is my sister, and she is hurt and scared. Now you need to back off and let me talk to her. You said she needs her blood drawn? Just a minute. Stay out here.”

Me, coming into the bathroom: “I know you’re scared. That nurse is a f****** jerk, but you do need to have your blood drawn to see how much you have in your system. Either the nurse can draw your blood, or anesthetist can do it. Which would you like?”

Sister, shakily: “Anesthetist.”

We walk out and she lays down on the table and holds her arm out. I ask if it’s okay for me to hold her and she agrees, so I take her other hand and put my arm around her shoulders and she hides her face in my neck while the anesthetist draws her blood. That’s when the nurse finally seems to feel some sympathy for my sister.

However, when our family arrives and after the doctor is with my sister, she asks my parents a bunch of nosy questions and then asks why we didn’t see this coming. That’s when we finally ask to speak to the head nurse. I know that our worst day is the ER nurse’s every day, and I don’t know what the training is on handling people like that, but a modicum of empathy goes a long way with a lot of people even if they’re under the influence. A couple years later, my sister is okay now, and she knows we love and need her.