Measuring The Time

, , , , | Right | October 9, 2017

(I usually work in the factory, but on this day I am replacing our sales person who is sick, when a customer comes in.)

Customer: “I need someone to come to my house and take the measures for the windows I want to order, but they can only come after four in the evening because I am at work until then.”

(I set it all up and tell her our technician will call her and come by next day after four. The next day, the lady returns.)

Customer: “What kind of a business is this?”

Me: “I’m sorry?”

Customer: “You said someone would come to my house and take the measurements. Why hasn’t anyone come?”

Me: “Didn’t you say that we can’t reach you before four o’clock?”

Customer: “So?”

Me: “Ma’am, it’s half past two.”

Customer: “Well, I got off early.”

1 Thumbs
653

They’ll Come Later, Alligator

, , , , | Working | September 20, 2017

(I work third shift. Second shift is notoriously slovenly, to the point that we often spend upwards of two hours getting the plant shipshape again. Today they have left the place fairly clean for once.)

Coworker: “It’s actually kind of eerie when second shift doesn’t leave us a disaster area. It’s like, ‘I’m supposed to be up to my a** in alligators right now! Where are all the alligators?’”

1 Thumbs
335

Going On Break With No Paper Trail

, , , , | Working | August 20, 2017

(Once in a while, and only on Saturdays, they have four to eight people working on papers at a table in the back. It’s literally the easiest thing you can do there since all you have to do is put a paper in a bigger pile of papers, carry it over to a machine, and push it through. That’s it. One night, a new girl comes in.)

Me: “Hello.”

New Girl: “Hey…”

(Shortly after that we get the papers. We start and then about an hour later this gem happens:)

New Girl: *sigh* “I’m going on break.”

Me: “Uh, you can’t just go on break. Wait until they send you.”

New Girl: “Well, when are they going to do that?”

Me: “It’s gonna be a short night so, honestly, I don’t think we’ll get one, but maybe we’ll get a ten minute break later.”

New Girl: “No break…? Isn’t that, like, illegal?”

Me: “Well, no. New Jersey law says that you only get a half hour break after six hours. Since this only takes about four hours, we won’t get a break. I’ve done this a few times, though, so I know that eventually we’ll run out of paper and we’ll get a short break. It might be even longer if the machine breaks down instead.”

New Girl: “So you’re telling me that after touching this dirty paper for about an hour, I’m not even going to get a break.”

Me: “Yes… but there’s a good chance we wi—”

New Girl: *scoffs* “I’m going on break.”

(She grabbed her phone and left. I and other people working at the time were flabbergasted. We did eventually get our break, but she wouldn’t know since she was gone for about an hour or two. She eventually came back and continued to work for the remaining hour and then left. I’m glad she didn’t look at me during that hour, since I’m positive I glared at her every time I looked her way. Luckily, that was the only time that happened since I haven’t seen her there since.)

1 Thumbs
502

Unfiltered Story #90279

, , | Unfiltered | June 24, 2017

I took over the responsibility of running a small team at work, it was clear that they were unhappy so i did all i could to help them out, talk with them regularly and generally keep them running smoothly.

Things improved quickly, but one person always had a complaint, be it work related or otherwise.

He asked to speak to me in private.

Worker: I’ve got a problem, why am i being paid much less than everyone else?

Me: I don’t know your exact wage, but i don’t think you are.

Worker: Well i know that i am! (worker 1) and (worker 2) get paid a lot more than me.

Me; They have been in the position for much longer than you, have completed their training and have had pay increases based on their yearly performance.

Worker: Ok, well how do i complete my training?

Me: You have to show competence in each area of the job, there is a sign off sheet for each skill. When you and I are happy with the skill we will both sign. When you have signed all of them, you are officially trained.

Worker: Ok i want to do that.

(I collect all of the training sheets, they have been written to cover one skill each, i improved them to make sure it was very clear. You could actually use the sheet to help you in the job. Under each one you signed to say that you are competent in that skill and have received training, that if you fail to follow the instruction you may be questioned and possibly (in extreme cases) disciplined.
I give the pack to him and hear nothing until i am called into HR.

HR manager: We have had a complaint about unfair treatment and entrapment. Apparently you have asked (worker) to sign something that will get him in trouble.

Me: That would be the training document, have you read it?

HR manager: Yes.

Me: And you can see that it is nothing like entrapment and everyone has been treated the same?

HR manager: Yes, that was all thanks.

(Not to be put off, i explained everything to the worker again and how this was fair and normal, he accepted and i heard nothing back until i get called into HR again.)

HR manager: We have had a complaint that you are paying someone who works for you less, because of his race,

Me: This would be (worker)?

HR manager: I cannot say.

Me: Ok, i am going to pretend that (Worker) is the only person reporting to me of a different race and explain. (worker) will be paid the full amount for the role minus merit increases earned by others for their long service. He can only do this once he has signed the training documents. This has been explained.

HR manager: And if her refuses to sign?

Me: No one can make a mistake and not face discipline if it is appropriate. That is what this is about. If he truly believes that he cannot do the job after several months, multiple training sessions, i will happily transfer him to any other department that needs him.

HR manager: To be honest with you, i have already spoken to the individual, and think that this is the case but i need to follow the process.

(I hoped that this was all over, i had been nothing but patient and tried to help and explain again he seemed to understand and be happy with the extra effort i was doing to get him more money. To my surprise the worker took me to an independent tribunal which sided in my favour, he then took me to another tribunal that sided in my favour. He later signed the documents and got the payrise without issue.

1 Thumbs
102

Their Brain Is 0.11 Karats

, , , | Right | June 12, 2017

(I work at a precious metals refinery. Like it sounds, we buy precious metals. I get a phone call from a customer who asks me what we will pay for a triple band ring. That being rather vague, I have to ask some follow-up questions:)

Me: “What karat of ring is it?”

Caller: “It’s, uh… I don’t know what karat it is.”

Me: “Okay, we can’t give you a quote without that information, but just as an estimate, if it was 14 karat it would be—”

Caller: “No, it’s not 14 karat. How much for a triple band ring?”

Me: “Again, I can’t give you a quote without knowing what type of metal it is, but if you brought it in, we’d be able to give you an accurate estimate.”

Caller: “Okay, thanks anyway.”

(Ten minutes later he calls back.)

Caller: “How much for a .11 karat ring?”

Me: “I’m afraid there’s no such thing as .11 karat.”

Caller: “But I need to know how much it would be.”

Me: “And I’m still going to need to know what gold karat it is.”

Caller: “It’s not gold.”

Me: “So it’s… silver?”

Caller: “Yeeaaahhh.”

Me: “Okay, well, an average silver band would weigh about 5 grams, which would give you about $4.00.”

Caller: “That doesn’t sound right. It’s not that small! It’s point 11 karats!”

Me: “Wait, you mean weight? As in, .11 carats?”

Caller: “Yeah.”

Me: “Okay, well, give me a minute.”

(I assume that he has a small jeweler’s scale and has weighed it in diamond weights — carats — because he couldn’t figure out how to change the scale to grams or pennyweights. Not being all that familiar with carats since we don’t do gemstones, I Google the conversion factor. I am sure that something has gone wrong, however, when I see the results of my search.)

Me: “Uh, sir, .11 carats turns out to be less than a thousandth of a gram.”

Caller: “Okay.”

Me: “You can’t have a ring that weighs less than a thousandth of a gram. It’s physically impossible.”

Caller: “That’s what he said.”

Me: “That would mean your ring weighed less than 1/2,000th of a penny.”

Caller: “I called the jeweler I bought it from and that’s what he said.”

Me: “Oh, the stone in your ring weighs .11 carats! Unfortunately, we don’t buy stones of any type. We’d only be able to buy the metal, and I’d need a weight on that to give you an accurate quote.”

Caller: “It’s point 11 carats!”

Me: “Again, that is for your stone. We cannot buy the stone from you. The metal itself has an entirely different weight. Did the jeweler tell you a weight for the metal?”

Caller: *getting really angry* “No. Look, don’t you have any point 11 carat rings around the shop that you could weigh up for me to see how much it would be?”

(I had absolutely no words for this. Apparently this man believes that every ring in the world with a certain stone size has the same weight. At this point, I decided to stop arguing with him.)

Me: “No. We don’t. You’ll just have to come in to get a quote on it.”

Caller: “Fine. Goodbye.”

(20 minutes later, I’m working on another order, so my boss answers the phone. A few minutes later I hear my boss say “Sir, .11 is not a karat.”)

1 Thumbs
654