Going Hell For Pleather On These Sales

, , , | Right | February 28, 2019

(I work in a fabric store. I get a phone call from a customer looking for pleather. He asks for white, but upon finding out we don’t have that, he asks what other colours we have. We have every colour but red. Later on, a man arrives in the store asking for pleather. He chooses the black one.)

Me: “Did you happen to ring a little while ago asking for this?”

Customer #2: “No, it wasn’t me.”

Me: “Okay. It’s funny; I don’t often get asked for it, but I got asked twice in the last half hour. It often goes like that.”

Customer #2: “Really?”

Me: “Yeah, but it’s always in threes; there will be a third sometime today.”

Customer #2: *laughs* “Good luck with that.”  

(It’s the end of the day and I have shut the doors when a customer knocks on the door. We’ve closed an hour and a half earlier than usual due to it being a public holiday. I go to the door to explain to the customer why we are closed early. He is there with his young son.)

Customer #3: “Oh, no, we really need to get something. Can’t you help us?”

Me: “We are closed but I will try. What is it you are after?”

Customer #3: “I need pleather; do you have it in red?”

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Unfiltered Story #142141

, , | Unfiltered | February 28, 2019

I work in a fabric store, which as you an imagine, sells threads.We sell several different brands and each brand sells thread in different sizes from a hundred or so yards to several thousands and different fiber content from plain old cotton to high tech synthetics to metallics and silks.
We have a regular customer who is a real drama queen.  She comes  in accompanied by her husband who  always seems to be apologising for her.
One day she came in when we were having a 50% off thread sale.
She came to the register with nearly 20 spools of thread from the tiny cotton spools to the mega spools of multi colored embrodiery thread. I rang them up and the total came to nearly $50.  She went ballistic.
Customer: Why is my thread so much.  I only got 20 spools and it’s only $1.29 for each spool.”
Me: The little spool is $1.29.  The other spools  are more  and are different prices.  
Customer:  No they aren’t.  The signs say they are all $1.29.
Me:  Maybe I’m wrong.  Show me the sign.  I can always change it.
We go to the thread display and of course the sign is up showing the different prices.  I show it to customer.  She denies it.
Customer”  No it says it’s $1.29.
Me:  Yes the sign says the small spools are $1.29 but it also shows the
prices of the other spools.
Customer:  Why would they be different?  It’s silly.
Me:  Well there are different companies and different amount on the spools and different materials.
Customer”  Well that’s just stupid.  I want them for $1.29, that;s the price the sign says.
Me:  Well you can have the small spools for $1.29 but the other threads will ring up what the sign says.
Customer”  Well that’s stupid.  I can get them online for less that that.  I don’t want them then. You just lost a customer forever .
Me, thinking to myself:  I should be so lucky.  
But I say :  Allright you don’t have to take them, I can cancel the sale.
Customer storms out, leaving husband to apologize.
Next customer”  Did she really think all threads were the same price?  Is she off her meds?
This came to mind today as our store is having another 50% off thread sale today and guess who showed up?
She bought nearly the same thread she screamed about last time being so expensive.  Guess they weren’t cheaper online after all.

Tearing Into Them

, , , | Right | February 27, 2019

(I work in a fabric store and often come across customers who move the fabric as I go to make a cut. I measure out the fabric, holding my fingers next to the spot I am about cut, pick the scissors up, and try to make the first cut, when the customer pulls the fabric. I try again. This time she pulls the fabric out of my grip, but not before pulling my fingers into the cutting area of the scissors. Again, I stop and have to re-measure before trying again.)

Me: *as the customer pulls the fabric again* “Will you stop pulling the fabric?”

Customer: “But you are cutting it crooked.”

Me: “I haven’t even started cutting yet, and good thing, too, because this is the second time you’ve pulled my fingers into the blades of the scissors. Just leave the fabric alone.”

Customer: “Oh… I was only trying to help; you have the fabric crooked.”

Me: “Just let me do it; I know what I’m doing.”

(With that, I finally get to make that first cut, and then with my hands, I tear the fabric right across.)

Customer: “You are tearing it; it won’t be straight.”

Me: *holding the fabric up* “It always tears straight.”

Customer: “Wow. That’s impressive.”

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Unfiltered Story #137186

, , , | Unfiltered | January 26, 2019

Me (Answering phone): Thank you for calling [Fabric Store], how can I help you?

Customer (on the other end of a crackly line): Yes, thank you, I was wondering if you had any more of your fifty-gallon oil drums in stock?

Me (trying to figure out what I’d misheard):  Uh…are you looking for oilcloth?

Customer: No, the fifty-gallon oil drums.  You were out last time I checked and I wanted to see if you’d gotten them back in.

(I’m still straining to figure out what our phone line could possibly be garbling so bad.)

Me: We don’t carry oil drums.

Customer: But you said you were going to get them back in last time I called.

Me: Wait, did you mean to call [Tool Store] next door?

Customer:  …wait, what store is this?

Me: [Fabric Store].

Customer:  Oh.  Sorry.  I’ll try them.

(Still haven’t figured out how he got our numbers mixed up!)

Fighting For “Equals” Rights

, , , | Right | December 11, 2018

(I am cutting fabric at the fabric counter, and I call for the next number to be served. A woman approaches with a bolt of faux fur, which is currently 40% off.)

Customer: “I would like one yard, please.”

(I scan the label on the bolt. Note: the original, non-sale price listed on the bolt is $14.99. We always let the customers know what the price is and if it’s on sale before we cut, in case they were planning on using coupons, etc.)

Me: *with my usual chipperness* “Okay, it’s $8.99 a yard, and it is on sale today!”

Customer: *suddenly scowling* “No, that’s not right. I thought you said it was on sale?”

Me: “Yes. It’s $8.99 on sale, normally $14.99.”

Customer: “It’s supposed to be 40% off!”

Me: “It is—”

(Before I can finish, she storms away, mumbling about finding the section to check the sale sign. She walks to the fur aisle, with the 40% off signs posted, and marches back, looking even more perturbed. At this point, I’m thinking perhaps she’s confused about what the original price was.)

Me: “Ma’am, $8.99 is the sale price at 40% off; it’s originally $14.99.”

Customer: *looking at me like I’ve just told her the earth is flat* “No, that’s not right! That’s too much!”

(She pulls out her phone to piddle on her calculator while I pull up the calculator on my hand-held and re-calculate it multiple times, coming up with the same figure. When I show her, she still doesn’t believe me, and smugly shows me her phone calculator.)

Customer: “See?! It should only be $5.97! You’re wrong!”

Me: “That’s not 60% of $14.99. Fifty percent of $14.99 is $7.50 if you think about it, so it would have to be more than that.”

(She starts punching numbers into her phone again. I’m biting back frustration and looking for a pen and a piece of paper to go full-on School House Rock on this lady and draw a diagram or something. Suddenly she stops and her face falls flat as she looks at her phone.)

Customer: “Oh. I see. I had, uh, just forgotten to hit the ‘equal’ button. Whatever.”

(I went on to cut her fabric without mentioning another word about it, and resisted the urge to bang my head on the fabric counter.)

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