Let Me Cut You Off Right There

, , , | Right | April 28, 2019

(This exchange happens at least once every time I am working at the fabric counter.)

Me: “Hi. Are you ready to have your fabric cut?”

Customer: “Yes! I’m ready!”

Me: “Great! How much would you like?”

Customer: “I’m not sure. Let me think about it for a minute.”

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Unfiltered Story #146050

, , | Unfiltered | April 6, 2019

I’m stocking when I hear a group of women loudly wandering around the aisle next to mine.  A middle aged woman comes storming up to me and very rudely asks for assistance finding something.
Woman: Do you have something you can draw on that you make into temporary tattoos?
Me: I’m not sure, I’ve never seen that but I can check with someone else to see if we carry it. (I then page over the radio to see if anyone knows where/what it is)
Woman: Oh, and don’t tell me you don’t have it, because we checked online and you have it in stock!
Me: Well, no one else knows quite what you’re looking for either, do you have the item number from our website with you so I could look it up for you?
Woman: What? Seriously? I didn’t think I’d have to do that much *work*! (She then promptly storms of complaining loudly to the two women with her. I was getting pretty irritated at this point, I can’t be expected to know where ever item is, out of the hundreds of items we have in stock. So, I go to my manager who’s setting up a display a few aisles over and ask him if he knows where the item is.)
Manager: Well, I know we have it, but I don’t know where it is.
(At this point the woman comes up behind me and starts complaining again)
Woman: Can’t you just look it up or something? Can’t you just go online and look it up? None of us even have our phones on us, and you have it in stock so you should have to look it up for us.
(After a while of this, my manager and I finally just go out back and look it up, even though we’re not really supposed to. By the time we locate the item and go out to get it for her, she’s already in the aisle with it! We didn’t even get a thanks, she just stormed off again. Not really sure how writing down a number or even writing it down is to much work for something they apparently needed so much…)

Unfiltered Story #145494

, , | Unfiltered | March 29, 2019

I work in a fabric store that has a senior discount promotion on certain Wednesday every month. We even have several large signs posted throughout the store giving the specific dates for that month.  I am the MOD on duty when this happens.
Customer, at the register making a small purchase of some thread” ”  And I want my discount too.”
Co-worker:  I’m sorry do you have a coupon?
Customer:  No , but I get the discount.
Co-worker:  Was the thread on sale?  It’s not ringing up that way.  I can go check though.
Customer:  It’s not on sale.  But I want the discount.  I’m entitled to it. Stop being so stupid and just give it to me.
I decide to step in.
Me:  What seems to be the trouble?  Can I help.
Customer:  Your cashier is so stupid,  She won”t give me my discount. If you advertise it, you have to give it to me.  It’s the Law.  I can report you.
Why are you all being so stupid?
Me:  Well Ma’am if this is ringing up wrong, we can fix it
Show me the sign and I’ll see what is wrong.
Customer lead me to the sign all the while telling me how stupid we all are and how lousy customer service is and  how we are all trying to rip her off.
Customer (pointing to sign on door for senior discount)  There it say senior discount, you have to honor it.
Me:  Yes Ma’am and if you come  back on the right dates we will certainly give you the discount.
Customer:  Well why can’t I have it now.  Do you have to be stupid to work here.  Why do I have to come back for the discount.
Me:  Well, for starters the senior discount is only offered on certain Wednesdays each month.
Customer:  So?
Me: Well Ma’am, today is Friday.
Customer:  Oh, well then.
She turned red, paid for her items and practically ran out of the store.
Stupid us, we can at least read.

Prices That Break The Fabric Of Reality

, , , , | Working | March 21, 2019

(I’ve sewn a lot of my own things most of my life, but find that many people do not think that homemade items have any value. I’ve made the mistake of using a bag I’ve just made when I go to work one day.)

Coworker #1: “Oh, my God! I love your bag; where did you get it from?”

Me: “I made it myself.”

Coworker #1: “You have to make one for me, too.”

Coworker #2: “Me, too! I want one, too. Can you bring them in next week?”

Me: “No, I’ve got another to finish first for my mother’s birthday and won’t have time to make any more just yet.”

(They keep hounding me every time I see them, insisting that I make an identical bag for each. I keep trying to tell them I can’t do it for a while. Then, one day, I am about to leave work and while I’m getting my bag from my locker, one of them comes into the staff room.)

Coworker #1: “Oh, [My Name], you don’t need to worry about the bag now. We just saw one that a customer made and she said she could make us one each.”

(A few moments later [Coworker #2] comes into the room.)

Coworker #2: “Did you know that [Customer] wants us to pay $20 each for the bags?”

Coworker #1: “What? $20 for a homemade bag? Who is she kidding? Just go and tell her we don’t want them.”

Me: “Uh, how much did you expect to pay me?”

Coworker #1: “Why? What would you charge?”

Me: “I hadn’t worked it out yet but—“ *pointing to the main fabric* “—this fabric cost me $22 a metre.”

Coworker #2: “What? We thought you could do it for $10.”

(We worked in a fabric store; they knew how much fabrics cost and that bags like that take a few hours to make.)

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There Are No Holes In Your Reasons

, , , , , | Right | March 9, 2019

(It’s right at closing when a woman brings a pile of curtain fabrics from our discounted table; these are all marked as seconds. As my coworker is measuring they come across some holes in the fabric.)

Customer: “I don’t want those holes; cut that off and start measuring again.”

(Again, they come across some more holes. She makes him cut the fabric again and start a new measurement. There’s not enough for what she wants, so she makes the coworker go with her to bring back more fabrics. I have finally finished serving my last customer when I hear her telling the coworker that she wants her whole house done and wants all the curtains cut to size so he needs to call other stores for her. My coworker turns to me.)

Me: “I’m sorry, ma’am, but it’s after closing and all of our stores are now closed. We cannot call them now because they won’t answer.”

Customer: “Well, then, we’ll just see what’s here; he can go and look for what I want. I just need to call and find out the window sizes for the house, but the phone’s been busy.”

Me: “You don’t know the window sizes?”

Customer: “No, I’ll just wait until I find out.”

Me: “I’m sorry, but I’m going to have to ask you to return tomorrow; it’s now too late to do this.”

Customer: “No, I’ll wait.”

Me: “No, you don’t understand. You are parked in the main car park, right?”

Customer: “Yes, so?”

Me: “The centre will completely shut down in a few minutes; the lights will be turned out and the alarm turned on which means you cannot get to the main car park safely. I’ll have to let you out our back door into the dock, and you’ll have to go down the stairs outside and around the whole building to get to the main car park. I don’t want you to have to do that; it’s dark out there and can be dangerous.”

(I don’t think she believes me, but I finally get her to agree to come back the next day, which she never does. I have just managed to pull the doors down and lock three of the doors from the outside before pulling down the final door when the lights in the mall go out. I padlock the final door from the inside.)

Coworker: “Wow, you cut that fine. I thought the alarm was going to beat you.”

(My coworker helps me quickly count the drawers before we finally leave, an hour later than we get paid for. As we drive out of the dock area we notice that there are a bunch of rough-looking men in the dark car park, hanging around the stairs leading from the dock.)

Coworker: “Oh, my God! That woman was lucky not to have to walk through them. I bet she thought you were lying to her just get rid of her.”

Me: “Yeah, I know, but $2-a-metre fabric is not worth putting anyone in danger for.”

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