No Clever Title Required, Because Chocolate DOES Make Everything Better  

, , , , , , | Hopeless | December 2, 2019

(It’s my time of the month with a heavy flow and I have a very nasty sinus and ear infection, so there are a ton of medications in my system. I still get myself to work at the fabric store as I don’t feel that bad. A half-hour into my shift, I suddenly become very weak and my legs become very shaky. Still, I put on a brave face to not worry my coworkers and customers and just lean on the counter and carts for balance. I’m catching my breath when I notice a customer coming up to the counter.)

Me: *assume an acting face* “Hi. How can I help you?”

Customer: *not convinced* “Are you all right? You weren’t looking that good a moment ago, and you’re pale.”

Me: “I’ll be all right; it will pass.”

Customer: “Are you sure? Do you need anything, like water or food?”

Me: “Maybe, but I’ll hold off until my break. How much do you need?”

Customer: “Four yards, and I’ll be right back.”

(I begin to measure out her material while she runs up to the front. She returns a few minutes later with a chocolate bar in hand.)

Customer: “There you go.”

Me: *shocked* “Oh, wow… You didn’t have to.”

Customer: “Chocolate makes everything better. Your blood sugar might be low so this should help.”

(She was right. After a few nibbles on the chocolate and a quick break, my strength returned and I was able to finish my shift with no problems. I saw the same customer a few days later and she was very happy to see that I was doing better and that the chocolate had helped.)

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Unfiltered Story #177696

, | Unfiltered | November 15, 2019

(I pick up a call from a customer who wants to know if we have a particular dress pattern in stock. I inform her that we do. It’s Monday afternoon.)
Me: So would you like me to hold it aside so you can collect it?
Customer: Are you able to transfer it to (other location)? I live quite far from your store.
Me: Yes, I can do that.
Customer: Can you please make sure it gets done? It’s for a bridesmaids dress so it’s very important.
Me: Absolutely. I will make sure your order is processed and ready for the post before my shift ends today.
(I didn’t want the item to get lost or forgotten about, so I go to a lot of trouble that day to process the transfer, put it out to post and inform the other store that I am sending an item to them. On Friday I get a call from the same customer, this time very angry).
Customer: Why hasn’t my pattern arrived at (other location) yet?!
Me: I’m sorry it hasn’t arrived yet ma’am, I assure you I personally processed it on Monday. It’s definitely on the way.
Customer: But (other location) is not that far away! How could it be taking this long?
Me: The postman only comes to our store on Monday, Wednesday and Friday at noon, so he wouldn’t have collected your package until Wednesday. Additionally, the receiving store may need some time to process the transfer at their end. You’ll likely get a call on Monday or Tuesday.
Customer: I would never have agreed if I knew it was going to take this long! Why didn’t you tell me this? It’s urgent, I need it for my bridesmaids!
Me: With respect, you said it was important that you receive the pattern but you never informed me that it was urgent, nor did you inquire about how long the transfer would take. One week is quite standard, and I would have explained the postman situation if you’d asked. I’m very sorry for delaying your wedding plans.
Customer: Incompetent girl. I could have driven to your store and gotten the pattern last Monday! (*hangs up*)
Me (to coworker): Remind me never to go out of my way for a customer again.
Coworker: You said that last time.

This Is The Last Cut  

, , , , , | Right | October 21, 2019

(We have had a customer in the store for a couple of hours trying to choose curtain fabric. I’ve spent time with her but my supervisor has decided I’ve been with her for too long and pulls me aside.)

Supervisor: “What’s taking so long with this customer?”

Me: “I can’t get away from her; she wants curtain fabric and can’t decide.”

Supervisor: “Just show her where the fabrics are and leave her to choose.”

Me: “I’ve tried that.”

Supervisor: “Well, I’ll do it, then. It’s getting late and you need to finish [assigned work] before you leave.”

(I happily leave her with the customer while I go to complete my work. I also close the doors an hour later, noticing that the supervisor is still with the customer. I finally complete my work half an hour after closing and have finalised one of our registers. I’m doing some general tidying while waiting for the supervisor and customer come to the counter with the chosen fabric. I hear the woman wondering whether her husband would like it.)

Supervisor: “I think it would be a good idea if you took a sample home for your husband to see; we don’t refund on fabrics if you change your mind.”

Customer: “No, no, he’ll like it. Now I just have to work out how much I need. You will cut it to size, won’t you?”

Supervisor: “No, sorry, we don’t. It’s company policy.”

Customer: “Oh, you can do it for me, can’t you?”

Supervisor: “Sorry, but it’s already way past our closing time and cutting to size will take too much time. We would need exact measurements, anyway; you told me that you weren’t completely sure of the window sizes.”

Customer: “I know now. My husband sent me the sizes; they’re on my phone.” *shows phone with ten different window sizes on it*

Supervisor: “No, sorry, but again, that will take too long. It’s already 45 minutes after we closed. Nor can I risk going against company policy if I cut any of the measurements wrong.”  

Customer: “Oh, well, think of the lovely overtime you both will be getting.” *looks at me and grins*

(We both look at her like deer caught in headlights.)

Supervisor: “We don’t get overtime. We get paid only to closing time, and now we still have to stay until the register is counted and finalized.”

Customer: “Oh, that can’t be right.” *looks at me*

Me: “Yes, it is.”

(The supervisor has finally measured out the fabric and is about to cut.)

Supervisor: “Now, are you sure about this measurement and fabric choice? As I mentioned, there are no returns on fabric.” 

Customer: “Yes, yes it’s fine.”

(I ring up the sale and let her know the price before any cut is made. The customer is fine with the cost and pays before finally leaving.)

Supervisor: “Oh, my God, what a time-waster. How long was she in here for?”

Me: “Four hours.”

Supervisor: “I know she’s going to try to return that fabric. It will be over my dead body.”  

(We finally complete our closing duties and leave almost an hour and a half after closing. I have the next day off, and when I get back the day after, I see a bag of fabric at the counter.)

Me: “Uh, isn’t that the fabric that annoying woman bought?”

Supervisor: “Yes. Apparently, her husband didn’t like the colour and she came back for a refund. She told [Store Manager] that I told her that she could return it if he didn’t like it. He had a go at me about it, even giving her the refund after I told him she lied. She also complained that she wasn’t told what the final cost was before it was cut.”

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It’s Curtains For Google!

, , , , , | Right | October 17, 2019

(Our shop is a small craft shop. We sell fabrics and other craft items but not upholstery and curtain items. I work there six days a week so I don’t tend to frequent other craft shops on the seventh. A customer calls.)

Me: “Good afternoon. How can I help?”

Customer: “Do you sell curtain brackets?”

Me: “No, I’m afraid not; we don’t sell curtain accessories.”

Customer: “So, you don’t have brackets?”

Me: “No, I’m afraid not.”

Customer: “Where do you normally send people who need curtain things?”

Me: “I’m afraid we’re not a catalogue of shops; we don’t really—”

Customer: “You must have a list of contacts for people you can’t help.”

Me: “Well, there’s a shop in [Nearby Town] who may do them, but you may want to Google curtain shops in the local area to be sure.”

Customer: “Oh.” *hangs up*

(Seriously, shops are not local directories for you, and small business owners don’t have time to be making lists of other craft shops to send you to. Google is a thing; do your own research.)

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Green Versus Blue

, , , , | Right | September 3, 2019

(I have stopped at a popular fabric store on my way home from work during the holiday season. I’m picking up supplies for my boss and me to put together stockings for our coworkers.)

Me: *muttering to myself* “Red or black? Hmm…”

(A woman approaches me.)

Woman: “Excuse me? Miss? Can you show me where [sewing materials] are?”

Me: “I’m sorry, ma’am, but I don’t work here.”

Woman: “Of course you do; you’re in uniform.”

Me: “I’m sorry, but I work in security and this is my site’s uniform. I don’t work for [Fabric Store].”

(I point at the company name on my button-down shirt and motion to my black slacks.)

Me: “They wear green aprons and jeans.”

Woman: “Nonsense. If you’re in work clothes, you work here.”

(This goes back and forth several more times, with me getting more frustrated because I want to leave and she won’t let me.)

Me: “Ma’am, I do not know what to tell you! I don’t work here! Besides, I don’t even shop here that much, so I couldn’t even help you as a fellow customer!”

Woman: “Don’t take that tone with me! I know you work here, so you need to do your job! Stop being lazy and telling me you don’t work here! I see your lanyard around your neck, and a lanyard means you work here!”

(A lightbulb goes off in my head and I realize that I’ve left my lanyard with my badge and licenses on in my haste.)

Me: “Oh, you mean this lanyard?”

(I grab and yank on it, causing the plastic safety breakaway to come apart. I shove the cards on it into my back pocket and leave the ends to hang free.)

Me: “There. Now that I’m not wearing it anymore. I don’t work here.”

Woman: “You are so rude!”

(I reach out and grab what I need, my patience gone.) 

Me: “Call me rude all you want, but maybe if you went and found someone who actually works here instead of wasting both of our time, you could have been shown what you’re looking for. Go find someone in a green apron and ask them.”

(I got past her and went to the registers. On my way out, I saw a manager talking to her and heard him say, “Ma’am, we don’t have blue uniform shirts; we have green aprons. Did you harass a customer?”)

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