This Manager Has A Few Rough Edges

, , , , | Working | April 9, 2020

(I work at a chain fabric store. Our manager is well-known for being rude and doing things wrong. She comes over to the cutting counter one day to tell a coworker to go to break.)

Manager: “[Coworker], go on your fifteen.”

Coworker: “Okay, after I finish for this customer.”

Manager: “No, go now. I’ll finish for you.”

(We always finish with our current customer before doing anything else, to make sure everything is done right. Not wanting to fight her, my coworker leaves for break. My manager turns to the customer.)

Manager: “How much?”

Customer: “I need a half-yard of this.”

(My manager goes to cut it and ends up leaving the end looking awful. She goes to hand it to the customer, who makes a face.)

Customer: “Could you do that again, please? I can’t really use it with the end like that.”

Manager: “Nope. It’s been cut so you have to take it.” 

Customer: “I’ve asked for it a few times and never had a problem.”

Manager: “Then I’ll talk to my employees about it. Not my problem.” 

(She prints the slip for the customer and then walks away. The customer is visibly upset. I go over to her.)

Me: *quietly* “If you go to [Website], it gives you a survey on your experiences here which goes directly to corporate. I’ve never heard of a rule saying we can’t recut fabric for you.”

Customer: “Thank you, hun. That woman is just… something.”

(My manager ended up being fired.)

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Unfiltered Story #183986

, , | Unfiltered | January 27, 2020

(I’m a cashier and at the time I’m also putting stock away from a truck we got a few days ago. As such I have a bell out that customers ring to let me know they are up there and I need to cash them out. It doesn’t ring very loud though, most of the time I have to go up there and see that someone is there.)

Customer: Your bell isn’t working.

Me: I guess not. I’ll have to test it later and see if I can fix it.

(A few customers go through the line and helpfully someone rings it just for fun. Loud and clear. It’s a typical hotel bell, you push the top and it rings the bell.)

Me: Oh, thank you. I won’t have to test it after all. *Laughs a bit and gets him through the line*

(A while later I hear the bell ringing, faintly, quite a bit. I’m a few aisles down so it takes me a moment to get up there and see what’s going on.)

Older Customer: *Shaking the bell near her ear, then she spies me* Your bell doesn’t work very well. *Puts it down on the counter again*

Me: *Really surprised and overall confused* I’ve been hearing that a lot. We’ll have to get it fixed…

(I’m not sure if all these customers just didn’t want it to make a loud noise or genuinely weren’t sure how to ring the bell loud and clear. Either way I’m still shocked a customer resorted to doing that when it’s not a bell you shake, which is very obvious. Or so I thought.)

Unfiltered Story #182291

, | Unfiltered | January 15, 2020

(I’m very short and petite, so I’m quite used to customers mistaking me for being a lot younger then what I am and talking down to me. On this particular day an older woman approached the counter.)
Customer (angry): You look far too young to be standing behind that counter!
Me: I’m 20…
Customer (instantly calm): Oh, really? That’s fine then. I’ll have two metres of this fabric.

Unfiltered Story #181183

, , | Unfiltered | December 31, 2019

(I am the customer in this story. I am in a rush and just wanted to run in quick and grab one thing. I look around but can’t find what I am looking for so I search for an employee and finally find one about 5 minutes later)

Me: Can you tell me where I could find (item)
Employee: It’s in aisle 7
Me: Thanks!

(I go to aisle 7, but it isn’t there so I go to aisle 8. There are two ladies standing in the aisle talking. I do my best to look around them, but I don’t see what I am looking for. They are oblivious. I go to another aisle and look and come back to aisle 8. The ladies haven’t moved so I just stand there awkwardly. They eventually notice me and move and right where they were standing is the item I was looking for!! I grab the item and head to the register. There is a line.
I wait in the line for about 4 minutes before finally deciding I really need to go and I don’t have anymore time to wait.)

Me: I don’t have time for this!!

(I put my item down and leave the store. People must have thought I was crazy.)

Wish We Could Wipe You From Our Memory

, , , | Right | December 20, 2019

(I work at a decently large craft and fabric store. A customer comes in wanting to do a return on an item she purchased by accident and lost the receipt to. Our system is weird and requires a lot of personal information to process a return without a receipt, such as a name and an address. Mind you, this return is on an item that costs literally $1.50; I don’t even know why she’s bothering.)

Me: “Ma’am, I’m going to need your information for this return.”

Customer: “Are you going to send me anything?”

Me: “No, ma’am, this is purely for identification purposes. We need you in our system if you are returning an item without a receipt.”

(I input her information, process her return, and give her the merchandise return card. She makes the purchase she was going to make, and then she just stands there for a second.)

Me: *staring inquisitively*

Customer: “Now wipe me from your system.”

Me: “Ma’am, I’ll see if I can, but I doubt I can do that.”

Customer: “I’ll wait.”

(There’s a line forming behind her; I just need her out of the way so I can help other customers.)

Me: “How about I’ll just tell a manager about this and they’ll do it?”

Customer: “Fine. I’ll need them to send me proof that they did it.”

Me: “Okay, ma’am. Have a nice day.”

(Dumbfounded. Just… dumbfounded.)

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