There Is No Spoon

, , , | Right | April 16, 2008

(I am called back by the pharmacist to assist with a verbally abusive customer. The more the lady yells, the louder her kid cries. None of the other customers in line behind her can get to the register. )

Me: “How may I help you?”

Lady: “It’s about time you got back here to straighten this out! This s***-head won’t give me a medicine spoon!”

Pharmacist: “I’m sorry, I’ve tried to explain that we are all out of the complimentary spoons.”

Lady: “If my daughter ends up getting an overdose of her medicine, I’m going to sue you!”

(I roll my eyes and walk over to a display of dosing spoons, selecting one we sell for 99 cents.)

Me: “Ma’am, I’m sorry we don’t have any of the free ones. Let me buy this one for you.”

Lady: “What? Do I look like a welfare mother to you? I don’t need your f****** charity!”

Pharmacist: “You don’t need the spoon either. Those are chewable tablets.”

1 Thumbs
5,356

Fatheaded

, , , | Right | April 10, 2008

Customer: “What’s the difference between low-fat and non-fat yogurt?”

Me: “Well, the low-fat has only a small amount of fat whereas the non-fat has none at all.”

Customer: “What’s fat?”

Me: “…”

1 Thumbs
1,626

Montgomery Scott’s Early Days At The Copy Shop

, , , | Right | April 3, 2008

Customer: “My son is locked out of the house and I need to send him the key!”

Me: “We can overnight the key and have it to him by 10:30 am tomorrow morning. Shall we send the key to the neighbor’s house?”

Customer: “No, he needs it right now! Why can’t I just fax it?”

Me: “Ma’am, you can’t fax a key.”

Customer: “Why not? He’s locked out and needs the key!”

Me: “Because a key is a three-dimensional object, not a document.”

(Customer stares at me.)

Me: “Ma’am, is your fax machine in your house?”

Customer: “Yes!”

Me: “How will your son get into the house to get the key from the fax machine if he is locked out?”

Customer: “D*** it! You’re right! Well, thanks for your time!”

Me: “I do what I can.”

1 Thumbs
6,674

Gotta Love Them DIY ‘Puters

, , , , | Right | March 31, 2008

(I was working in warranties for a large computer manufacturer, mostly with businesses but a few individuals came through on the line here and there.)

Me: “Thank you for calling [store]. How can I help you?”

Customer: “My computer don’t work.”

Me: “I’m sorry to hear that, ma’am. Can I get the serial number off of your CPU?”

Customer: “My what?”

Me: “The computer tower.”

Customer: “Huh?”

(I’ll spare you the agony but, I went on for about three more minutes trying to describe the CPU and getting nowhere.)

Me: “I’m sorry, I don’t seem to be expressing myself well today. Can you describe to me all the computer parts on your desk? I’ll tell you which one the number I need is on.”

Customer: “It’s just a keyboard and a screen, like any other computer.”

Me: “Oh, you have a laptop!”

Customer: “A what?”

Me: “A little computer you can take with you. The keyboard and screen fold together with a hinge in the middle, right?”

Customer: “No, I don’t! I don’t know what is wrong with you computer people today. First the sales guy tries to sell me a bunch of sh*t I don’t need in this big box package and now you don’t even know what a computer is! Brand new today and it don’t even work.”

Me: “So… you just bought a keyboard and a monitor?”

Customer: “What’d I need all the rest uh’ that sh*t in the box for? This was way cheaper! I ain’t stupid!”

Me: “…”

1 Thumbs
8,024

There Are No Stupid Questions, Just Stupid People

, , , , | Right | March 28, 2008

(As with most customers, once you’ve told them to “right click” on something one time, they can’t help but ask you about it every few seconds…this was a special instance.)

Me: “Alright, ma’am, I need you to click on the icon for me.”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

Customer: “Alright.”

(5 minutes later…)

Me: “Ok, go ahead and click on that button for me.”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

(5 more minutes later…)

Me: “Can you click on that icon for me ma’am?”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

Customer: “You already said that like three times!”

 

1 Thumbs
2,272