This Mouse Is Getting Bad Reception

, , , , , | Working | December 21, 2017

(The woman working the reception and bar at this pub is obviously new.)

Me: “Can I please have table 24 upstairs?”

Reception: “Sure!”

(She then attempts to enter information onto their computer, but the mouse isn’t going where she wants it to.)

Reception: “Huh? What is going on?”

(After a few minutes of watching her struggle I notice what is wrong, but she calls for help before I can say anything.)

Reception: *calling over the manager* “The mouse won’t work properly!”

(The manager looked down, and then up at me, and we both smiled as he took the mouse from her and turned it the right way round. Suffice to say, she was a little embarrassed!)

This Is Why We’re In A Recession, Part 71

, , , , , | Right | December 21, 2017

(I’m working at an electronics shop that offers a store credit card.)

Customer: “Hi, why did I get this bill, and why is there a late fee?”

Me: “Well, you used your card to buy these items.”

Customer: “But I returned them.”

(I checked this, and find that she did return them, but it was too late to cancel the bill, so she got the money paid straight to her account. I try to explain this to her.)

Customer: “But I returned them.”

Me: “Yes, and you got your money back, but you never paid the bill.”

Customer: “But I returned them. Why do I have to pay for them?”

Me: “You never paid for them, but you got money for returning them. If you didn’t pay the bill with the money you got, that’s not our fault.”

(She then left, without seeming to have understood anything.)

 

Related:
This Is Why We’re In A Recession, Part 70
This Is Why We’re In A Recession, Part 69
This Is Why We’re In A Recession, Part 68

Celebrating Another Saviour At Christmas

, , , , , , , | Related | December 21, 2017

(It is Christmas time. I am visiting home from university, and my sister and I are trying to do as much Christmas shopping as we can in the limited time we have. Since I attend school 18 hours away, I’m not on my parents insurance, but my sister is. Our parents agree to let us borrow the car if we promise to pick my dad up from his work later in the afternoon. As a result, we do a lot of shopping close to where my dad works. During this trip, I am annoying my sister, unintentionally, by forgetting to lock the door. I am used to a friend’s car at my school, where, if you lock her door manually, it throws off the automatic system. We get to our last stop and I FINALLY remember to lock my door. I even make a big show of waving my hands at her and pointing at the locked door. She smiles, gives me a thumbs up, grabs her purse, and closes the door. As we go to walk away, I notice something is off.)

Me: “Is… Is the car running?”

Sister: “I just locked the keys inside the car.”

(We both just look at each other in disbelief over what happened THE ONE TIME forgetting to lock the door would’ve been helpful. We look around, hoping that maybe there is another way in, but alas, no. So, my sister has to call my dad.)

Sister: “Hi, Dad. Sorry to bother you, but I am at [Store] and I accidentally locked the keys in the car.”

Dad: *taking it surprisingly well* “Oh, that’s fine; I actually have the spare key with me.”

Sister: *relieved* “Really?”

Dad: “Yeah, so, I can get a ride down and come help you out when I finish at three.”

(This would’ve been great if it was close to 3 pm, but it was 1 pm.)

Sister: “Yeah, here’s the thing: it’s kind of on.”

Dad: *pause* “It’s what?

Sister: “The car is sort of running.”

Dad: *slowly* “So, you’re telling me that you locked the keys in the car, with the car running?”

Sister: “Yeah.”

(My dad sighed and said he would get his colleague to drive down with the key and help us out. Since we had already messed up by locking the keys in the car, we didn’t want our car to get stolen if we left it. So, even though it was winter in Canada, and therefore freezing, we waited outside for our saviour. To keep warm, we invented a jig, which we named after the colleague, and danced to it. The lyrics were basically repeating his name over and over, occasionally adding in his nickname. He did come and save us, so we bought him chocolates and a thank-you card for our dad to give him the next day.)

Your Refund Idea Doesn’t Even Work On Paper

, , , | Right | December 20, 2017

(A woman comes up to our counter with a return. She pulls out packets of designer papers. I am serving other customers and keeping an eye out just in case it gets out of hand.)

Customer: “I want a refund on these; I’ve used some of them.”

Coworker: “These have all been opened.”

Customer: “Yes. I used what I needed from each pack. I just want you to work out what each sheet costs and give me the refund on them.”

Coworker: “That’s not how it works. These are sold as a pack; we only refund full packets”.

Customer: “I don’t want a refund on the full packs; I just want a refund on what I haven’t used.”

Coworker: “I can’t do that.”

Customer: “Why not? I shouldn’t have to pay for what I don’t use.”

Coworker: “We do not refund leftover items. If these papers were bought individually then we can, but they are in a packet, and we can not resell the packet if it is missing items.”

Customer: “I don’t understand why you won’t help me. I need a refund on these items I am not going to use. It’s a waste of my money when I only needed a couple of sheets out of each packet. There’s still ten in the packet. Just work out the price for the individual sheets.”

Coworker: “We can’t do refunds on partially-used items. Would you take back a box of cereal to a supermarket because you only wanted one bowl of cereal out of it?”

Customer: “Well, that’s just idiotic. No, I would not. What’s cereal got to do with it?”

Coworker: “It’s basically what you want me to do: take back a partially-used product that we can no longer sell for full price. I can’t do it.”

Customer: “Get me the manager.”

Coworker: “I am a supervisor. The manager is not in.”

Customer: “Well, get me your supervisor, then.”

Me: “That’ll be me, and I can’t do it, either.”

Customer: “I’ll be calling Head Office about this.”

Coworker: *handing the receipt back* “The phone number’s just there. Good luck with that.”

Customer: *to me* “Oh, but can’t you just do it?”

Coworker: “As I have already explained, no, she can’t. Now, if you would just move on; you are wasting your time and mine, and there are customers waiting. NEXT!”

One Draw Closes, Another One Opens

, , , , , | Working | December 20, 2017

(I have just finished paying and am waiting on my change. The cashier closes the register, though, and says goodbye.)

Me: “My change?”

Cashier: “What?”

Me: “My change. You haven’t given it to me.”

Cashier: “Oops, sorry about that.”

(She doesn’t do anything.)

Me: “Could you give it to me, then, please?”

Cashier: “No, that’s not my problem.”

Me: “I think it is. You haven’t given me my money back. If you aren’t willing to fix it, could you call someone over?”

Cashier: “I can call my manager, but he will just tell you the same.”

(She calls him over and explains. The manager face-palms, opens the drawer, and gives me my change.)

Cashier: *blushing* “But you said when the drawer was closed it wasn’t my problem anymore!”

Manager: “No, I said it isn’t a problem if you need to open the drawer. You can either ask me or a head cashier.” *to me* “I am so sorry about this, miss. She’s new. Ha, the youth of today, eh?”

(I mock-laughed with him while giving a cashier a sympathetic look, and saying it really wasn’t that big of a deal. Honestly, though, I looked younger than her, so either she wasn’t too bright or she genuinely misunderstood. Either way, further instruction would have fixed the problem rather than humiliating her.)