What A Tangled Web We Weave

, , | Right | January 15, 2009

(A customer has already ordered, picked up, and drunk most of his drink. He then walks up to the counter, very angry.)

Me: “How can I help you?”

Customer: “What the f*** is this?!” *points to his cup*

Me: “It looks like the drink I made you, and you seem to have already enjoyed it.”

Customer: “No smart-a**, this!” *pours the drink onto the counter and a key bounces out* “What the f*** is going on here?!”

Me: *alarmed* “I am so sorry, sir! When I made the drink, I know there wasn’t a key in it. Let me make you a new one.”

Customer: “Yeah! You f****** better make me a new f****** drink. This is complete bull-s***! You’re lucky I don’t sue you and this coffee company!”

(I take the key and make him a new drink, and he goes and sits outside with his friends. The key isn’t mine, so I start asking coworkers and customers. No one is claiming it. The customer walks up about five minutes later, bright red and embarrassed.)

Customer: “Yeah, uh… I’m going to need my car key back so I can go home.”

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Sometimes, Even Yoda Isn’t Enough

, , | Right | September 26, 2008

(A coworker and I are sitting in a fairly small booth at the gates of the swimming pool. A sign that reads ‘We Do Not Accept $100 Bills’ is placed right under the sign reading ‘No Refunds Due to Inclement Weather.’)

Customer: “No refunds due to inclement weather, eh? What if it’s nice?”

Me: “Yes, sir, very droll.”

Customer: “All right, it’s for me and my two kids.”

(The customer attempts to pay with a hundred dollar bill for something that amounts to about $5.50.)

Me: “I’m sorry, we can’t accept hundred dollar bills.”

Customer: “But it’s all I have!”

Me: “Well, I’m afraid we can’t accept hundred dollar bills. Do you have any debit or credit cards with you?”

Customer: “No, but I have this hundred!”

Me: “Well, I’m sorry, but we don’t accept hundred dollar bills.”

Customer: “But it’s all I have!”

(This repeats for about seven or eight times before I start varying it up a bit.)

Me: “Bills hundred dollars accept we do not.”

Customer: “But it’s all I have!”

Me: “Dollar bills, hundred accept not we do!”

Customer: “But it’s all I have!”

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Doctoring Under The Influence

, , , , | Right | September 9, 2008

(It’s St. Patrick’s Day at an Irish pub, and I’m serving a table with ten drunken customers.)

Drunken Table: “Hey! We need some more drinks over here! We’ve been waiting quite a while!”

Me: “Sure, what can I get for you!”

(They order ten different, complex cocktail orders.)

Me: “Great, I’ll get these into the bar as soon as possible.”

(Five minutes later…)

Lady: *at drunken table* “Hey! We’ve been waiting for our drinks! Where the h*** are they?!”

Me: “Well, we’re pretty busy and the bar is backed up a bit. Sorry for the delay.”

Lady: *at drunken table* “Well, we sure aren’t impressed with the service here. My husband is a doctor, and he’s on call tonight, so we really need our drinks served promptly!”

Doctor: *at drunken table* “Yesshh, I need my drinksh right nooow!”

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And The Problem Solves Itself

, , | | Right | August 22, 2008

Me: “Thank you for calling. May I please verify your address and phone number?”

(The caller rattles off an address, including the apartment number.)

Caller: “… that’s why I’m calling. What’s this about a ‘dog’ in my address?”

(I notice her address has the words “DASIN DOG”.)

Me: “I’m sorry, ma’am. I have no explanation for that. I can certainly remove it. Also, we don’t seem to have your apartment number. Would you mind repeating that for me?”

Caller: “D! D as in Dog!”

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Step 35c: Ask Customer To Reboot Dumbo

, , , | | Right | August 22, 2008

Customer: “Hey, all the computers in the store are down.”

Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?”

Customer: “Yep.”

Me: “What’s on your console?”

Customer: “Hang on, let me get a flashlight.”

Me: “A flashlight? Why do you need a flashlight?”

Customer: “We’re in the middle of a power outage.”

Me: “Umm… sir, the computers won’t work without power.”

Customer: “Are you sure? They fixed it last time.”

Me: “Pretty sure… I’ve been doing this a while. How did you lose power?”

Customer: “An elephant stepped on the transformer.”

Me: “An… elephant?”

Customer: “We’re having a parking lot carnival, and an elephant got away from the handler.”

Me: “Ah, yes, I should have known… Those pesky elephants always causing us these problems.”

Customer: “What? Really?”

Me: “Yeah… Call us back when you get your power restored.”

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