Scoring Ten Out Of Nine For Stupidity

, , , , | Right | September 18, 2018

(I work in a chain of stores that has over 300 locations across Canada. There is one flyer for all the stores, but my store often has cheaper prices than the flyer due to local competition. An older lady and her husband come in asking where the Jello — 10 for $10 in the flyer — is located.)

Me: “The Jello is right over here.”

Lady: “What the h*** are you trying to pull? That is a rip off.”

Me: *totally cut off guard* “Um… Is there an issue with the Jello?”

Lady: “I want the 10-for-$10 Jello!”

(I realized we sold our Jello at a regular price of $0.99 each, so it would come to $9.90, saving her $0.10 more than the flyer. I told her that she would be saving money. She called me stupid and wouldn’t calm down until the manager sold it to her for 10 for $10.)

Should Have Checked The Small Print

, , , , | Right | September 17, 2018

(I work in the children’s department, but since we are right next to a door, we often get people doing returns from other departments. It’s usually not an issue, especially if we’re slow. A woman and her husband come in with two bags.)

Customer: “Hi, can we do returns here? One is from men’s and the other is from the home department.”

Me: “Absolutely. Do you have your receipt?”

(She hands me the bag with men’s clothes and I start the return process.)

Customer: “As you can see, I paid off the charge with a check.”

(She has stapled the receipt from her account payment to the top of the receipt, which I know a lot of people do to avoid carrying a balance on their store card while still earning their rewards. However, she did pay for the items with her store card, and our return policy is to refund on the original form of payment, or give in-store credit.)

Me: “Okay, that return will be [amount]. Do you have your store card with you?”

Customer: “No, I should get cash back. I paid with a check, see?”

Me: “Well, no, you paid with your store card, and then paid the bill with a check. They’re two different transactions.”

Customer: “But I paid with a check, so I should get cash back. I’m thinking of closing my card, anyway.”

Me: “Well, I’m sorry to hear that, but I can only refund the money to the original form of payment or to in-store credit. I can get you the in-store credit, if you would prefer, but the system won’t let me return it any other way.”

Customer: “I don’t believe that. I paid it off with a check, so I should be getting cash back.”

(After a few more minutes of this, she and her husband decide to go back to the other departments to do the returns there and presumably complain about our return policy. I help a few other customers and clean up, and fifteen minutes later the customer returns with the men’s clothing.)

Customer: “I guess I understand now. Just go ahead and do the return.”

Me: “Not a problem.”

(I’m still not sure how she thought the two separate transactions would have been linked that way.)

Social Insecurity, Part 6

, , , , , | Right | September 17, 2018

(Our store has a rewards program attached to its store credit card, sending exclusive coupons to card-holders. Because they are exclusive to card-holders, only a store credit card can be used as payment when using the coupons. I have a woman in my line who has used one, and pulls out her debit card.)

Me: “I’m sorry, ma’am, but you do have to use your store card to use this coupon.”

(This usually isn’t an issue, since it is printed on the coupons themselves.)

Customer: “Oh, you guys make this so difficult! I just want to use one card for everything and keep it all together! Why is it so hard to just buy things anymore?”

(As she’s complaining, she searches her wallet but doesn’t find her card.)

Me: “We can look up your account; it only takes a second. Here, put your social into the pin-pad, please.”

Customer: “The whole thing? Can’t you look it up by phone number?”

Me: “Uh… No, it has to be by social; that’s the only way to look it up from our end.”

Customer: “I am not putting my number into this thing.”

Me: “Well, I’m really not sure what else we can do.”

Customer: “I’m going to write it down, and you type it in on your end. Then you can give the paper back to me.”

(I just sort of stand there, flabbergasted that she thinks giving a stranger a physical copy of her SSN is safer than typing it into a machine where no one else sees it. I take the paper once it’s written down, making sure to keep it hidden from anyone else but myself, and type it in. One of the numbers could be a four or a nine, and I can’t tell with her handwriting.)

Me: “Ma’am, could you tell me which number that is?”

Customer: *looks around at the customers behind her and leans in close, whispering* “It’s a four.”

(I could barely hear her answer, but typed it in and was able to complete the transaction. I understand being concerned about someone skimming the pin-pad for that sort of thing, and we check them every day to make sure that isn’t happening, but I still cannot grasp why creating a physical copy and letting a stranger look at it and type it in is any better.)

Not Making A Choice Argument

, , , , , | Right | September 17, 2018

(I work at a fast-casual sandwich place. Of course, our food is a bit better quality than some sub shops, but everything is still prepped in the morning and isn’t cooked to order.)

Customer: “I’d like the grilled steak sandwich, and I don’t want my steak medium rare; I’d like it well done.”

Me: “Sorry, but our meat is already prepared, so the steak only comes medium rare. We do toast the sandwich, so by the time it goes though the sandwich oven, it will be a bit more well done, but it won’t be truly well done steak.”

Customer: “But why can’t you make it well done? It says on the menu that I get a choice.”

(She then pointed to the description on the menu that states that the steak is choice beef.)

Should Have Used The Online Psychic Service

, , , , | Right | September 17, 2018

(Our store has a system where you can purchase something online and come to the store to pick it up. A woman approaches the customer service desk where I am working.)

Customer: “Hi, I placed an order and I’m coming to pick it up.”

Me: “Okay, can I have a last name to search for it?”

(She tells me her name. Nothing is coming up in our system.)

Me: “I’m sorry, ma’am, but nothing is showing in the computer that an order was placed. Are you sure you have the right store?”

Customer: “Well, when I was ordering online, I never paid for it. It should still be here, set aside, right?”

Me: “Actually, unless you pay for the items, our store doesn’t get an alert that an order was placed. You have to complete all the steps shown online for the items to be picked up here.”

Customer: “But that doesn’t make sense!”

Me: “Well, maybe next time just call ahead and have us place the items on hold for you.”

Customer: “But that still doesn’t make sense!”

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