Out Of State, Out Of Mind, Part 2

, , | Florida, USA | Related | December 26, 2011

(My brother has just came back from vacation in Virginia. Our sister-in-law, who is 20, sees him pull out cash to pay for the airport parking.)

Sister-in-law: “You switched your Virginia money back to Florida money already?”

 

When Two Wrongs Make It Right

, , | Washington, USA | Right | December 5, 2010

(The night previous we had a customer shoplift about $300 worth of merchandise while I was on shift. Thankfully, while she did get away with quite a bit, she escaped with only one boot of a pair as I had removed the second boot, with ink tag intact, pending acceptance of her check.)

Me: “Thank you for calling [Store]. What can we help you find today?”

Caller: “Hi! I was at your store last night and the lady that helped me shorted us a shoe!”

Me: “Oh, I’m sorry to hear that. What style was it?”

Caller: “A [ Brand]. It was the right shoe. She was going to take the tag off and never did! I live far away so do you think you could transfer it to the [Different Location] store?”

Me: “I don’t believe that would be feasible as we don’t have a way to get it to that store, but we might be able to mail it to you! Can I get your name, phone number, and address?”

Caller: “Sure. It is [Name, Number, and Address].”

(I get off the phone looking like the Cheshire cat. The thief had just given her full name, phone number, and address.)

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This Is Why We’re In A Recession, Part 5

, | Ottawa, ON, Canada | Right | November 17, 2010

Me: “Hi! How can I help you today?”

Customer: “I deposited a cheque in your ATM and wanted cash back, but it won’t let me. I need that money!”

Me: “All right, let me just pull up your file.”

(I find her in the system and see the deposit’s held as she’s overdue on her credit card payments by several months, which caused her accounts to freeze.)

Me: “Your deposit was definitely completed and is in your account, but unfortunately I cannot give you any cash as your accounts are frozen.”

Customer:”What?! No! They can’t do that! That’s my money!”

Me: “Well, yes, they can, because you haven’t made a single credit card payment in months.”

Customer: “So?”

Me: “So, you need to pay it back.”

Customer: “I have to pay? Why?”

Me: *blinks* “You didn’t know you had to pay it back?”

Customer: “No one told me!”

Me: “Miss, it’s a credit product, meaning you’re borrowing money from us. We don’t give money away. After you borrow the money, you’re expected to pay it back. All of it’s explained in your Card Agreement.”

Customer: *stares blankly at me*

Me: “The agreement you would’ve received in the mail along with your card.”

Customer: “That sheet full of ‘garbledygook’ that no one ever reads?”

Me: “Just because you didn’t read it doesn’t mean you’re exempt. By using the card, that means you agree to the terms associated with the card.”

Customer: “But I need my money! They can’t do that; it’s my money! I got no job! I have no money!”

Me: “Don’t worry, I’ll call them and speak with someone for you. We’ll figure out a solution together based on your current situation, okay?”

(I call them and discuss with the rep, then they ask to speak to the customer. I hand the phone over, and within seconds she starts yelling.)

Customer: “GIVE ME MY MONEY! You can’t do this! No one told me I have to pay!”

(She slammed down the phone, storming off while shouting “They won’t give me my money!” to random people on the way out.)

 

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Gobble Grunt Gobble

, , | | Right | December 15, 2009

Me: “Thank you for calling [Restaurant]. How may I help you?”

Customer: “Hi, I was wondering if you guys sold male chicken?”

Me: “We do sell chicken, but I am not sure we know the gender.”

Customer: “But someone told me that you guys sold male chicken for Thanksgiving dinners.”

Me: “Thanksgiving dinner? Are you talking about a turkey?”

Customer: “Yeah! The male chicken!”

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Totally Plastered

, | | Right | October 30, 2009

Me: “All right, your cast is on nice and secure. It should heal within four to six weeks.”

Patient: “Really? Only four to six minutes?”

Me: “No, four to six weeks.”

Patient: “Okay, four to six minutes.”

Me: “Sir, it’s impossible for it to heal within four to six minutes. It takes about four to six weeks.”

Patient: “Oh, all right.”

(I turn around to fill out his form. When I turn back around, he has taken off his cast.)

Me: “Sir, why did you take off your cast?!”

Patient: “Well, you said it heals within four to six minutes, but you said it was too short. I waited seven minutes… but it still hurts.”

Me: “Sir, your arm is still broken. Four to six weeks is around a month and a half.”

Patient: “Well, why didn’t you tell me that in the first place?! A month and a half is five weeks! Why did you say four to six minutes?”

Me: “I never said…” *I pause and compose myself* “…okay, nevermind. Let’s put on a new cast.”

Patient: “Oooh! Can I have a pink one?”

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