I work at a hotel. My shift started not long ago and during shift change, I heard my coworker getting a call. Though I could only hear her side, I could tell someone was either inquiring about a guest being here or trying to be connected to a room without knowing the room number.
About a half an hour later, once I had taken over, the phone rang again.
Caller: “Hi, can I be connected to James’s room?”
Me: “Can I get James’s last name and room number?”
Caller: “James is the last name; his first name is John.”
Me: “Okay, can I get his room number?”
Caller: “I don’t have his room number.”
Me: “I’m sorry, but I won’t be able to connect you to a guest without that.”
Caller: “Please, his mother is very sick, and I can’t get ahold of him.”
Me: “I’m sorry, but that would be against our privacy policy.”
Caller: “Please! His mother is very sick. I can describe him and his car! Just tell me what I need.”
Me: “I need first and last name and the person’s room number.”
Caller: “But I don’t have the room number.”
Me: “In that case, I won’t be able to help you, sorry.”
Caller: “Can you just call him and tell him to come to the desk?”
Me: “Without the room number, ma’am, I’m not going to look to see if that person is even staying here.”
After that, she gave up. A few minutes later, a man came to the desk.
Guest: “Did anyone call for me?”
Me: “What’s your name?”
Guest: “John James.”
Me: “Yes.”
Guest: “Did you tell her I was here?”
Me: “I did not.”
Guest: “Okay, good. That’s my ex-girlfriend, and she can’t stand that I’m with someone else now.”
Sick mom, indeed, lady.