Cancel The Cancellation

, , , , | Right | September 7, 2018

(It’s the week before Christmas and also the day before payday for most workers who are paid monthly. I’m handling lost and stolen card calls, but I am also trained in fraud prevention. We cancel lost or stolen cards for anyone who rings, as long as we can find the account, but the account holder is the only one who can request a new card. We also don’t share any account details with non-account holders.)

Me: “Hello, lost and stolen cards. [My Name] speaking. How can I help?”

Caller: “Hi. My wife lost her credit and debit cards, and I need to get them cancelled and reissued, please.”

Me: “Can you confirm your name, your wife’s name, her address, and her date of birth so I can find the account?”

Caller: “My name is [Caller] and…” *supplies details I asked for*

Me: “So, I cancel the cards straight away, but your wife will need to call directly to get new cards issued.”

Caller: “But both cards will be cancelled and won’t work anymore?”

Me: “Yes, correct.”

Caller: “And when she calls, how long will it take for the new cards to arrive?”

Me: “Usually it’s only a few days, but as we are so close to Christmas, it will more than likely be the new year. The sooner she calls, the better, though.”

Caller: “Okay. She has a chequebook on her account, too. That was also lost; can you cancel that, too?”

Me: “Certainly, but I would need the cheque numbers to be cancelled.”

Caller: “I don’t have those, but you have to cancel the chequebook immediately.”

Me: “I’m sorry, sir, but the system won’t allow me to cancel anything without the cheque numbers. When your wife calls to order her new cards we can get the cheque details from her then.”

Caller: “Well, she won’t be able to ring, because, uh… someone broke into her flat and beat her up, and now she’s in a coma.”

Me: “I’m very sorry to hear that, and I hope she recovers quickly. Would she have bank statements at home? That will show the last cheque cashed, and we can cancel all subsequent cheques from there.”

Caller: “Well, she might do, but, uh… I don’t actually live with her. We’re divorced, but I’m her next-of-kin. I just need you to cancel everything.”

Me: *alarm bells going off* “I’ll have to check with my team leader in the morning. Can I take a contact number and call you back?”

Caller: “Sure, it’s [number]. And her cards are already cancelled, yes?”

Me: “Yes. Thank you.”

(I hang up and check the history on the account, but it only goes back six months. I decide to take a risk and call the number we have on file for the account holder before I actually cancel anything on the account.)

Me: “Hello. Can I speak to [Customer]?”

Customer: “Speaking.”

Me: “[Customer], my name is [My Name] and I’m calling from [Bank]. Do you have a minute to speak?

Customer: “Yes. Is everything okay?”

Me: “Well, I just spoke to your ex-husband, [Caller], who called to cancel your credit and debit cards, as well as your chequebook. He said you were assaulted in your home and were in a coma, but since I’m speaking to you now ,I’m guessing that’s not true?”

Customer: “That f***er! We’ve been divorced for years, but every Christmas he rings the bank right before payday and gets everything cancelled so I can’t do any Christmas shopping. I’ve even changed banks, but he knows that you can find my information with my address and date of birth. I can’t believe he’s done it again. How am I going to do my Christmas shopping?”

Me: “I’m so sorry to hear that, Ms. [Customer]. I was suspicious of the call, so I’m happy to inform you that I didn’t cancel anything until I spoke to you, so all your cards are active. I’m also going to put a flag on your account advising that we must speak to you before anything is cancelled on the account. Will that be okay?”

Customer: “Oh, my God, yes. Thank you so much!”

Me: “You’re most welcome. I also took his details and will be flagging this to my superiors. You’re welcome to pursue it from your side with the authorities if they can help.”

(My team leader made a change to the customer’s account so any time someone accessed her account, an alert would direct them to the fraud prevention team. They also implemented a rule that someone has to call the number on file before any changes are made to her account. The customer also sent me a huge gift basket for stopping her ex-husband!)

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An Ex-planation

, , , , , | Romantic | August 22, 2018

(My wife is pregnant, and at about ten pm on a very rainy day she decides she really wants some ice cream, but we’re out at the moment. So, I brave the rain and head to the base mini-mart to bring her some. After getting the ice cream, I go to the cashier to pay.)

Cashier #1: “Late night craving?”

Me: “Pregnant wife had a craving.”

Cashier #1: “That’s so sweet. My ex would never have done that for me.”

Cashier #2: “Maybe that’s why he’s your ex.”

At Least Try To Have Fun With It

, , , , | Romantic | August 2, 2018

(I have just had an easy break-up with my boyfriend. We remain friends afterwards and have no hard feelings. While attending a party together, I see an old friend, and the three of us strike up a conversation.)

Old Friend: “So, how are you two doing?”

Me: “Oh, we broke up.”

Old Friend: “Really? What happened?”

Me: *grinning impishly* “We turned each other gay.”

(My ex and friend just stare at me for a few seconds before laughing.)

Ex:That’s what you’ve been saying? I’ve just been saying we broke up! I am definitely using that now!”

I’m P(r)etty Pregnant

, , , , , , , | Romantic | July 27, 2018

There was a guy I met via a dating app, with whom I went on several dates. It got very serious, very quickly, and he started talking about me potentially becoming his girlfriend.

After a little over a month of going on dates, I got a Snapchat from him with the caption, “Girlfriend hack!” and a picture of some other girl. I immediately asked him about her, and he confessed that it was his girlfriend of over a year. I was heartbroken, and the fact that he wouldn’t add me on any social media platforms suddenly made sense.

A week later, I reached out to his girlfriend via Facebook to inform her of her boyfriend’s actions over the past few weeks with me. I felt that if I were in her situation, I’d want someone to tell me. I didn’t tell her out of spite, or to try to get him all to myself. I’ve always felt that when a man cheats, the women shouldn’t blame one another; they should blame him for his actions and his lies.

She didn’t feel the same way. She responded by calling me a liar and yelling at me for interfering in their relationship. I took that moment to remind her that he pursued me on a dating app, meaning that it was his intention to find someone to cheat with. She continued to defend him, and it became very clear to me that she was so in love with him that she’d never leave him, even for her own good. The way he spoke about her, it was obvious that she had low self-esteem, and I guessed that she assumed she couldn’t get another man as attractive and as seemingly sweet as he was. So I let it go.

A few weeks went by, and a mutual friend told me the guy and and his girlfriend got engaged. This really upset me, because I knew the girlfriend/fiancée deserved better, so I took it upon myself to text him and inform him that I was pregnant. He freaked out and started blaming me for getting pregnant, claiming it wasn’t his child. I convinced him that he was the only person I had been with, and that I’d definitely be having a paternity test, which would include him. I also sent him a picture of a positive pregnancy test. He began to panic, telling me to get rid of the baby, and then verbally attacked me personally, saying this would ruin his life. He asked me how could I be so selfish.

The irony was almost too much to handle.

I then told him that he had two options: he could either tell his fiancée himself, or I would. After several text messages convincing him I was serious, he stopped responding.

After an hour without a response, I got a phone call from him, and through tears he told me that he told his fiancée and she left him. He called me names and said I ruined his life. After I let him get it all out of his system, I calmly reminded him that he had no one to blame but himself, because he went on a dating app to find someone to cheat on his girlfriend with, and then broke not only my heart, but his fiancée’s heart, as well. He finally seemed to realize how badly he had screwed up. He asked me how many weeks along I was, because he was wondering if I was still early enough to have an abortion.

I responded by telling him I wasn’t pregnant.

He flipped out so bad. It was one of the funniest moments of my life. I told him that he got exactly what he deserved. I also told him to Google positive pregnancy tests, because he’d find the picture I sent him right at the top. I then hung up the phone and blocked him permanently.

The best part about this story, which happened several years ago, was that recently the ex-fiancée reached out to me to thank me for breaking them up. She told me it was the best thing that could have ever happened to her, and that now she was engaged to another man who treats her well and who she believes is truly her soulmate.

I confessed to her what I did to end her relationship, and she laughed for a good minute before catching her breath enough to call her ex-fiancé several explicit names, saying he got what he deserved. She apologized for all the names she called me, and told me that he constantly made her feel like she wasn’t good enough, so she didn’t believe she was, and let him walk all over her. If she hadn’t believed he had gotten another woman pregnant, she never would have been able to leave him. She and I are now quite good friends, and she even invited me to her wedding.

He, on the other hand, lost all his hair by the age of 30, has a beer belly, is still single, and had to move back in with his mom after the breakup, where he’s lived ever since.

I always felt a little petty for breaking them up, but I’m so glad it ended up working out for the best.

The Gift That Never Starts Giving

, , , , , | Romantic | July 11, 2018

My ex-boyfriend had a habit of not buying me birthday gifts. Usually his excuse was something like, “I couldn’t figure out anything,” or, “I’ll get you something later.” The latter also ended up with, “Sorry, couldn’t figure out anything for you.” I didn’t mind too much, because I didn’t want to be materialistic, and I had some self-esteem issues, too, at the time, which made me think I didn’t even deserve any gifts.

One year, my birthday was approaching and my ex-boyfriend’s mother asked me what her son had given me as birthday gifts in the previous years. When I told her, “Nothing,” she was quite astounded, but I didn’t want to make a big deal out of it.

However, my ex actually got me something that year: a pretty piece of jewelry. I was very happy that he had made some effort and got me something; he had thought of me. I figured that his mother had had a talk with him about the matter.

A couple of months later, I was cleaning our apartment and I found the receipt of my birthday gift. I was about to throw it away, when all of a sudden I realized something. I remembered the date on the receipt. We were at our friends’ place out of town the whole day. There was no way he was in jewelry store at the time.”

Then it hit me. I went to my ex-boyfriend and asked, “Did… Did your mother buy this gift?”

“Haha, yeah!”

It turned out his mother had gone alone to the jewelry store and picked out something for me. My ex hadn’t asked her to, and she hadn’t consulted my ex. Then, she gave the present to my ex and told him to give it to me as a birthday present. She did not ask money for the jewelry, and my ex never paid anything for it. And he had happily accepted. Again, he hadn’t had to expend any effort for my birthday.

Of course my ex’s mother meant well, and I appreciated that. However, my ex’s actions — or non-actions — made me so sad and disappointed. I even started to cry after the revelation, and he couldn’t understand why. “It’s still a gift, right?” To this day, I wonder if I was in the wrong to be disappointed.

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