Gift Cards Causes Troubles Before Christmas Too…

, , , | Right | December 23, 2018

(It’s the day before Christmas Eve at a popular entertainment store at the local mall. I’m working a register, and our main servers are down. A transaction that would normally take seconds is taking me upwards of five to ten minutes. We are also unable to use or sell our store gift cards. A lady comes up to me with a handful of DVDs. I ring them up as usual, but when it comes time to pay, she hands me a [Store] gift card.)

Me: “I’m so sorry, ma’am, but our servers are down. We are unable to accept [Store] gift cards until we can get them fixed! I can accept other gift cards or credit cards.”

Customer: “But I came here specifically to use this gift card! You have to accept it!”

Me: “I would love to do that for you, ma’am, but there is nothing I can do until our servers are fixed. They should be up and running by tomorrow, so if you would like to have us hold them and use your gift card then, we can certainly do that!”

Customer: “No, I want to use my gift card today!”

(This goes on for a while, and a line has begun to form behind her because it’s close to Christmas and our store is packed.)

Me: “Ma’am, I can’t use your gift card, so please either leave your items on hold or choose a different payment method.”

Customer: “Fine! If I can’t use my gift card, then I guess I don’t want them!”

(She then stormed out of the store, leaving a pile of DVDs on my counter that I had to go put away later while racing back and forth to the register.)

Welcome To The Black Parade

, , , | Right | December 22, 2018

(I’m working in the checkout at an entertainment store when a guy who is dressed in the “emo” style comes up to me.)

Customer: “This music is s***; you should get some MCR [My Chemical Romance] on!”

Me: “Sorry, we don’t decide the music. Also, MCR broke up last year, so they aren’t relevant enough for head office to choose them.”

Customer: “That’s f***** up. They wouldn’t know music if it hit them over the head!”

Me: “I suppose. But still, we can’t change it.”

Customer: “So, what music do you like?”

Me: “All sorts.”

Customer: “MCR?”

Me: “Once. I used to dress a lot like you, actually, only I had snake-bites instead of the one lip piercing.”

Customer: *eyes narrowing* “Once? What happened?”

Me: “I grew up.”

Customer: *scoffs* “You weren’t a real fan, then!”

(At this, I walk around the counter and lift up my trouser leg, revealing a large tattoo dedicated to MCR’s album “The Black Parade.” He stares at it, mouth agape.)

Me: “You were saying?”

(The guy blushed and ran out of the store. He had something in his hand, too, which he threw behind him as the alarm went off. Just because I’m not a fan now, it doesn’t mean I wasn’t at one point. Sadly, we get a lot of people like him, thinking they can openly pass judgment based on music tastes. I didn’t even think emo was a thing anymore until I saw him.)