I’ll Bet That It Won’t End Well For Him

, , , , | Right | November 11, 2019

(I’m female and work in a betting office or bookies. Customers can get aggressive but I’m well used to it and they don’t intimidate me. I’m on my own as my coworker is out on lunch and there are two customers in line. A regular walks past the customers and slams a betting docket on the counter.)

Regular: “That’s going off.” *meaning the race is about to start*

Me: “There’s a queue.”

Regular: “I don’t care; that’s about to go off.”

Me: “And there’s still a queue.”

Regular: “B****, take the f****** bet before the race starts.”

Me: “No. The race times and odds have been posted since 9:00 am this morning. It’s now 5:00 pm. You had plenty of time to put your bet on. Get in the queue.”

Regular: “You don’t want to f****** mess with me. Take the f****** bet.”

Me: “No.”

Regular: “I will mess you up. Take the f****** bet or you will regret it.”

Me: *picking up the betting slip* “Are you really threatening me over a £2 bet at 2/1 odds? The most you could have won is £6. F*** off, and next time, get your bet in earlier. Also, the race is finished and your horse didn’t win, so you saved £2.”

Regular: “You’re going to regret this, you dumb b****.”

(He storms out and I continue on with my shift. It’s not the first time I’ve been threatened and I have a giggle about it with the remaining customers. At closing my time, just as I’m about to leave, my coworker comes in from the back room where the security cameras are.)

Coworker: “Uh [My Name], did you have a run-in with [Regular] earlier?”

Me: “Yeah! He tried to skip the queue with a tiny bet right before a race started. I told him to get in the queue and he threatened me. How did you know?”

Coworker: “Because he’s in the alley beside the building with a baseball bat.”

(My coworker ended up locking us in the shop while we called the police. The regular was arrested and barred from the shop for life. All that over a £2 bet that he wouldn’t have won anyway!)

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Unfiltered Story #177116

, , | Unfiltered | November 9, 2019

(I’m working a queue at the tills, a customer and I are chatting happily until…)
Customer: I paid you with a £10 note, you short-changed me £5!
Me: Ma’am, you gave me a £5 note, I even note it so it’s on your receipt.
Customer: Don’t lie to me! It was a £10!
Me: I’ll get the float counted for you.
Customer: You will not waste my time and give me my money!
Me: Ma’am, only a keyholder or higher can open the drawer without a transaction, and since I do not agree with you the till must be counted by a member of the management team.
(This goes back and forth for a moment, with me holding my ground until the supervisor arrives)
Supervisor: Is there something wrong?
Customer: I paid £10! Not £5!!
Me: I disagree, I need the till counted.
Supervisor: All right, ma’am, this will be a moment, [my name] go and stock some shelves until I get back.
Customer: I have no time for this!
Supervisor: All right, how about I take your name and number then, and I’ll call you with the result.
(I go to a nearby section to tidy it up when the customer shoves the receipt in my face)
Customer: I want you to sign this so they know who did this.
Me: Ma’am, my name is printed on the receipt already because I served you.
Customer: Where!?
(I take the receipt and underline where it says ‘You were served by [my name]’)
Me: There you are.
(The customer fumes off, the till turned out to be a little up, but the store manager checks the camera to find that I clerly put a note into the £5 slot, and there were no £10 notes in that drawer. I am shown this footage myself, before the supervisor calls the customer, not long afterwards.)
Customer: I’m back because I got a call.
Me: Yes ma’am, my supervisor called to say that you definitely paid with a £5 note, it was clearly seen on the camera, since £5 are green and £10 notes are orange.
Customer: What!?
Me: I saw the footage myself, alongside our store manager and the supervisor who spoke to you.
Customer: Where is she (the supervisor) I won’t talk to a liar like you!
Me: Fine.
(I call out the supervisor, who not only confirms the statement, but she pointed to the camera that proved it, the customer never apologised to me for her baseless accusations)

I’m Not Tomatopathic

, , , , , | Right | November 8, 2019

(One day, I seat a couple – a man and a woman. At first, they are polite, friendly, and cheerful. They go through the menu and I take their order. The woman chooses a popular meal which contains tomatoes. Said meal has the word “tomato” in the name, the picture of it in the menu clearly shows that it contains tomatoes, and the menu description also clearly states that it contains tomatoes. Like always, I repeat their order back to them to ensure I have it right, and the couple agrees I have it right. However, when their food is brought over, the woman pushes the plate away.)

Customer: “Oh. I ordered [tomato dish] by mistake; I meant to order [other dish].”

([Other dish] sounds and looks nothing like [tomato dish], but the couple have been polite and friendly up to this point, and I figure brain farts happen to the best of us, so I offer to go and get her the meal she wants, but still charge her the cheaper price of [tomato dish]. The woman suddenly stops smiling and glares at me.)

Customer: “Well, what are you going to do about this mistake?”

Me: “Um… like I just said, I’ll go and get you the meal you wanted. I can get the chef to prioritise it—”

Customer: “This is unacceptable. I want my meal for free because you messed up.”

Me: “Madam, you admitted you ordered the wrong item. You got what you ordered. As I said, I am happy to go and get you the meal you wanted at no extra cost, even though it is more expensive, but I can’t give you a free meal when we did not make a mistake.”

Customer: “You should have known it was a mistake!”

Me: “I read you your order back and you agreed it was correct. How was I supposed to know you had ordered the wrong thing?”

Customer: “Because I don’t like tomatoes!”

Me: *pausing for a second, dumbfounded* “Madam, you are a complete stranger. It is impossible for me to know what foods you do or don’t like unless you tell me.”

Customer: “But that’s your job! You’re supposed to know!”

(The woman then demands her entire meal for free, including the drinks and sides. When I refuse, she demands to speak to a manager. I go and get the manager on duty and explain the situation to her before we get to the table.)

Manager: “Madam, as [My Name] explained, we cannot give you a refund because you ordered the wrong thing. We are more than happy to make you the meal you actually wanted at no extra cost, but we cannot give you a refund.”

(The woman starts shrieking and threatens to walk out without paying. Luckily, my manager possesses what many other managers do not: a spine.)

Manager: “Madam, you have two options. Either you accept the offer [My Name] has given you to get you the meal you wanted, continue eating, and pay for it at the end, or you pay for what you’ve ordered so far and leave. Either way, you will be paying the full price for your food. If you refuse, I will call the police.”

(The woman quieted down and mumbled that she’d like to have the meal she originally wanted. For the rest of her meal, she complained quietly to the man she was with about how appalled she was that we wouldn’t compensate her for OUR mistake. When it came time to pay, I was worried she would try and bring up the discount again, but she agreed to the full amount. However, she locked eyes with me as she put her PIN into the card machine, glared, and told me she was never coming here ever again. Unsurprisingly, she didn’t leave a tip. It wasn’t a complete loss, though, because true to her word, she did not come back.)

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That Same Old Yarn

, , , | Right | November 8, 2019

(A lady comes into the craft shop where I work with a knitting pattern for a baby blanket. The pattern is for an expensive yarn and she has asked me to find a different one. After some time, we find one she seems to like.)

Customer: “This one is nice; I like the colour.”

Me: “Excellent. This one is different from the original yarn so I’ll need to work out the amount you need.” *calculates yarn amount* “Right, so, you’ll need eight balls of this one, which I’ll need to order in for you; is that okay?”

Customer: “Yes, that’s fine.”

(The yarn is ordered and arrives, so we call the customer to let her know it’s ready. She comes to collect it and I show it to her to confirm it’s the right one. All goes well until we come to the paying bit.)

Me: “That’ll be £40, please.”

Customer: “How much is this per ball?”

Me: “It’s £5 per ball.”

(It’s a nice yarn so a little higher on the price scale but not terrible.)

Customer: “Oh, I don’t like this yarn; it’s not the one I wanted.”

Me: “It’s the one you picked out when you came in.”

Customer: “No, it’s not. It’s not the right one. I wanted one from over there.” *waves at the shelf this yarn comes from*

Me: *growling internally* “That’s the one we have here.”

Customer: “No, I wanted this one.” *picks up a much cheaper £2-a-ball yarn*

Me: “That’s not the one you chose; you picked out this one before.”

Customer: “Well, I wanted this one, but in the colour of the one you have there.”

Me: “I see. I don’t have that yarn in this colour, though.”

Customer: “Oh, well, I’ll have to think about it, then.”

(The customer walked out of the shop, leaving me with the specially-ordered bag of yarn and a need to hit something.)

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Unfiltered Story #177098

, , , | Unfiltered | November 8, 2019

(I’m a sales assistant, but as a full-timer the part-timers often ask me for help in the absence of a manager)
Colleague: [my name] can you help?
Me: What’s up?
Customer: I bought a door handle but instead of a pair I have two of the same levers so it doesn’t work.
Me: Well, we can certainly exchange it, do you have it with you?
Customer: No, that’s why your colleague flagged you over.
Me: I see, well, we cannot give an exchange for a product that isn’t there, because if we’re lucky that will be docked from us, if you need a good pair now we can charge you for a new one and you can bring back the mispackaged pair. I already have had a similar situation and this is what the manager advised we do.
Customer: May I ask why that is?
Me: You may, and I shall explain by giving you this example. When we are given a large amount of money in cash, we have to have someone double count it and then, even if the customer requests, we cannot give them the money to count again. The reason for this is because there are those who would palm half the notes. Then they refund it after a few days and thus get a 50% profit.
Customer: *as if having a light bulb moment* They really do that?
Me: A few do, the majority of customers are good, honest people, but every basket has a few bad eggs, so we have precautions that we apply to everyone.
Customer: All right then.
Me: [Colleague] do you have the SKU for the door handle?
(I fetched the door handle for inspection before it was bought and she returned the faulty one without any upset whatsoever.)