Makes You Want To Take Medical Leave

, , , , , | Right | December 1, 2017

(Our manager is taken sick at work and we have to call an ambulance. As a result, we’re closing early. Although we’ve put signs up, no one reads them, so I am standing at the door asking people not to come inside. Our shop is in the same building as a bookshop, which is remaining open.)

Me: “Sorry, guys, we’re closing early today, due to our manager being unwell.”

Customer: “I just want a hot chocolate.”

Me: “Unfortunately, we’re closing, and all the machines are being turned off.”

(As she is launching into a rant, the ambulance pulls up and paramedics go inside.)

Customer: “But I want a hot chocolate! No one else sells this hot chocolate! Can’t you just pour out some you’ve already made?”

Me: “We don’t have any made up right now; everything has been cleared away.”

(She looks at the sign, which says the bookshop is remaining open.)

Customer: “Where is [Bookshop] then?”

Me: “It’s just next door.”

(She peers through the door at the displays.)

Customer: “Oh. I thought you were trying to help me find another cafe. The least you could do is put a sign up.”

(She walked away in a huff, and people kept coming to the door and asking why we were closed, even whilst they could see the paramedics inside!)

A Relaxed Attitude To Drugs

, , | Healthy | December 1, 2017

(I am a medical student. This is my first ever interaction in a hospital setting. The patient has been admitted for a serious lung issue, and is due to return home. It proceeds well, until it is time to round off the conversation:)

Me: “So, I’ve been told you’re being discharged today; is that correct?”

Patient: “Yes, that’s right. I’m going to go and see my friend when I get out. She’s really stressed.”

Me: “I’m sorry to hear that. Do you have anything nice planned?”

Patient: “We’re going to bake some weed brownies. That should help us relax!” *laughs*

Me: “Well, at least you’re not smoking it!” *nervous laughter*

(Interesting start to medicine. I’m glad she took my comment well. I just wasn’t expecting it!)

Unfiltered Story #101083

, | Unfiltered | December 1, 2017

My parents and I are on vacation in England. During the first few days, my ears start to hurt, badly enough to affect my sleep. My mum, who was a nurse at a retirement home at the time, diagnoses me with an ear infection. We stop by the local pharmacy to ask for directions to a doctor or hospital, and since I’m the better English speaker, I end up talking to the pharmacists.
This takes a while, since I can’t hear very well at the moment and there’s a counter between us we both have to lean over. We eventually get directions to a nearby doctor’s office, but because of the layout of the town, bad signing, and the fact that we’re tourists, it takes us a while to get there.
I go up to the clerk and tell her the reason for my visit. She starts to sign me in, but needs a local address to complete the sign in. After some back and forth she (reluctantly) accepts the address of the caravan park we’re staying at. After waiting for about an hour, I get to see a nurse. She takes one short look in my ear and declares that “it’s nothing, just some blockage”. I immediately question this, as blockage usually worsens my tinnitus, and there’s occasional liquid from my ears. Not to mention the pain. She takes one more look in my ear, but stands by her diagnosis. She gives me a prescription for some spray to clean up the (imaginary) blockage and sends me on my way.
The spray does more damage than good, as it ends up burning a trail on my skin where it’s been running out of my (still hurting) ear.
I go see my GP first thing when we get home, about a week and a half later, and she immediately puts me on antibiotics. The “blockage” cleared up in about a week.

Not Making Your Point Sharply

, , , , , , , | Related | November 30, 2017

(I live with my mum, but I’m an adult. She has bought a boning knife and has used it to — unsuccessfully — debone a fish. I’m washing up after this attempt and our following meal.)

Mum: *calling at me from the other room* “Be careful when washing up. My new knife is in the sink, and it’s extremely sharp, unlike the rest of our knives.”

Me: “Too late; I already stabbed myself!”

Mum: *rushing in* “WHAT?! WHERE!?”

Me: *calmly, whilst brandishing my hand at her* “Here.”

(There is a tiny pinprick of an injury on my hand. There is a pause.)

Me: “Well, are you going to kiss my boo-boo better?”

(She didn’t kiss it better.)

Putting Complaining Into Overtime

, , , , , , | Right | November 30, 2017

(At 6:45 pm the store starts to close. We make announcements to alert customers that the store will be closing in 15, then ten, and then five minutes time. At 6:45, we close the fitting rooms to stop customers from hiding or spending too long trying on clothes when the store closes at 7:00. I am doing the closing announcements when an irate customer storms up to the customer service desk. It is currently 6:55 pm, and we only have supervisors on the floor due to the late hour and to the fact our floor is small and understaffed.)

Customer: “I want to make a complaint! One of your staff was rude!”

Coworker: “Would you like to speak to a manager?”

Customer: “NO! I don’t want to talk to someone; I want to write this down. Give me an address I can write a complaint to. An email address!”

Coworker: “I can give you the head office’s address if you want.” *starts to search for the information*

Me: *indicates where to find the information, which lacks an email*

Coworker: “If you write to this address, you can make your complaint.”

Customer: “No, I don’t want to write a complaint; I want to send an email. Give me an email.”

Me: “We don’t have an email for head office; we could give you a manager’s email for this store, if you want?”

(My coworker and I then try to contact a supervisor to find out if we’re able to provide the manager’s email. In the midst of doing, this the customer changes their mind again!)

Customer: “No, I don’t want to write anything; let me talk to a manager right now!”

Coworker: “Er, yes, I can get you a manager; wait a moment.”

(They then call over a supervisor to locate an absent manager. I call the 7:00 pm closing announcement, and the manager still has not been found. We make an announcement asking for a manager to contact our floor but are still left waiting.)

Supervisor: “There isn’t a manager available right now; is this something we can resolve ourselves?”

Customer: “Yes, I don’t know. Your staff downstairs was very rude! I wanted to try on one top but she wouldn’t let me in the fitting room. I didn’t see her name.”

Coworker: “That’s okay; we can work out who it was by the shift roster if you like. I’m sorry that this has happened. We’ll just wait for the manager to take details.”

Customer: “I’ve never been spoken to so rudely before! I want to make a complaint.”

Supervisor: *comes over to try and help* “Do you need to speak to a manager? I can probably help.”

Customer: “Yes, it was the girl on the fitting rooms! I want to make a complaint.”

(Finally the store assistant manager turns up. It’s now 7:10 pm and the security guard is waiting to escort the last customer out so he can go home.)

Manager: “Yes, how can I help?”

Customer: “I want to complain about one of your staff!”

Manager: “All right, then, what happened?”

Customer: “Oh, I don’t want to get anyone in trouble.”

(They then left without taking any offered information or resolving the fuss they had made for the last 25 minutes!)