A Self-Generating And Self-Contained Customer Explosion
I have some back problems and my physiotherapist recommends, among other things, that I get a firmer mattress. My old mattress is still in fairly good condition and very clean, so I don’t want to just scrap it, but as I have no means to transport it anywhere, I decide to offer it for free for anybody who can collect it from my house. I use the marketplace section of a popular social media site to make the offer, and shortly afterward, I start getting responses, mostly asking questions about it and asking if I can deliver (even though in the posting I clearly state that I can’t).
As I am looking through the messages, I come across this one.
Message: “Hi. Nobody ever wants second-hand mattresses. It probably has lice and bedbugs. I can take it to the tip for you in my van; I only charge fifty pounds. Then you won’t have to have it cluttering up your house anymore. When do you want me to come and collect it?”
I find it rather funny that he’s making this offer in such a rude tone, but I am already making arrangements with somebody who wants to collect it, so I ignore his message. About fifteen minutes later, he messages me again.
Message: “I told you nobody will want this. Give me your address and I’ll come and collect it. Have the fifty pounds ready.”
Again, I ignore it. By now, I’ve made arrangements with a very polite woman who is planning to borrow a friend’s van and come to collect the mattress with her boyfriend’s assistance the next evening. I’m about to close the app when I suddenly start getting message after message from the rude man. He is sending it one or two words at a time, so the app is continuously pinging at me for a couple of minutes. All together, it says:
Message: “I told you to give me your f****** address. I need the fifty pounds tonight. This is my f****** business and you don’t mess with a man’s income. I don’t have this much trouble with my other customers. I’m going to make sure you can’t trade on this site again. Nobody is going to want your bedbugs. Give me your address or I’ll call the police!”
The rest of the messages were just insults. I shut off notifications from the app, and when I looked at it again, he had finally stopped messaging me.
I wonder if he actually had any sort of business and was having a bad day, or if he was just trying to get some cash out of me. Either way, what a stupid approach!
The polite woman and her boyfriend picked up the mattress the next day with no issues and were very pleased with it.