This Employee Needs To Be Recalled
With not a great deal of money, but a noticeably empty flat, I “umm” and “ahh” for weeks before picking out a really nice, if a bit pricey, lamp. Annoyingly, I find out it is recalled the following week; worse is that they cannot replace it with anything similar, only refund it.
I go down to the store and signs are everywhere — on the doors, hanging from signs, etc. It must be a pretty important recall for this bad publicity.
I get to the customer service counter.
Me: “I need to return this lamp; it’s part of the product recall.”
Worker: “Product recall? Well, do you have a receipt?”
Me: “No, I didn’t think I needed one.”
Worker: “No receipt, no refund.”
I know this isn’t true; recalls never normally need it. Then, it occurs to me.
Me: “Your signs clearly state otherwise.”
Worker: “Sorry, there is nothing I can do.”
Me: “You’re telling me you’re refusing to refund a faulty product, despite every sign in the place saying otherwise?”
Worker: *Scoffs* “What signs?”
Me: “Like the two behind you.”
I gesture to two large signs with a picture of the lamp in red letters instructing customers to return them. At the bottom, the signs say, “No receipt needed. Please bring the card used to purchase.”
Worker: “Hmm. I will have to call a manager.”
He disappeared for a long time before a manager returns and processes the refund immediately, apologising. I wonder how the worker was so unaware of everything around him.