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Hold Tight When Freudian Slipping

, , , , | Working | February 26, 2014

(I’m at the bank, where the teller is recounting my deposit to verify its accuracy, but she has difficulties taking the paper wrap off a bundle of one-dollar bills.)

Me: “Uh-oh, did I wrap it too tight? I’m sorry!”

Teller: “Just a little, but that’s okay! Better to be tight than loose!”

(Her coworker beside her bursts out laughing and I fail to suppress a giggle. The teller looks confused for a moment before she realizes what she’s said.)

Teller: “Well, it’s true!”


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How To Polarize Your Customers

, , , , , | Working | February 25, 2014

(I live in a small village, and have been a customer of this bank for fourteen years. I am in there three or four times a week, and I know almost every employee. On this visit, there is a new teller. I just walked in the door and am the only customer in line. I wear glasses with transitions lenses.)

Teller: “I can help whoever is next!”

Me: “Morning. I just want this check cashed, please.”

Teller: “Actually, I’ll need you to remove your sunglasses first. It’s a bank security policy.”

Me: “Oh, sorry. These aren’t sunglasses; they’re my regular glasses. It’s pretty bright outside so they got dark. They’ll lighten up in a minute.”

Teller: “I’m sorry, but I can’t help you until you remove your sunglasses.”

Me: “These… aren’t sunglasses. They’re regular glasses. I can’t see without them.”

Teller: “I understand that, but you need to remove your sunglasses. I can’t assist you until you do that. It’s a bank security policy.”

Me: “Um, is there another teller available?”

Teller: “No. I’ll be right back.”

(The teller leaves and comes back with the bank president, someone who goes to my church and that I’ve known for years.)

Me: “Hey, [President].”

President: “Hey, [My Name]! So, [Teller] says that I have a belligerent customer who’s breaking security policy. Of course, it’s you. You want to rob us, too, while you’re here?” *laughs*

Me: “Maybe later. I’ve got a lot to do right now. Hey, can I get my check cashed? She said that she wouldn’t help me until I ‘took off my sunglasses.'”

President: “Sure! [Teller], cash the lady out. Don’t come back and get me unless she tries to rob you. See ya, [My Name]!”

(He walks back towards his office, and the teller cashes my check without looking at me. By the time she hands me my money, my glasses have completely lightened.)

Teller: *after counting back my money* “You know, you could have just said something instead of making me look bad. Was it so hard to take off your sunglasses?”

Me: “You have a great day, too.”

(I’ve haven’t seen her there again.)


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Just Lost Their Chemistry

, , , , | Working | February 20, 2014

(I am twenty years old and opening a new bank account. The account manager is trying to make small talk with me while the information processes. I should note that I appear to fit the “skinny blonde girl” stereotype.)

Manager: “So, are you in school?”

Me: “Yes. I just started my third year.”

Manager: “And what are you studying?”

Me: “I’m doing a double major in chemistry and physics.”

Manager: *stops typing and scrunches her face up a little* “Oh… wow. Really? Science? Are you sure that’s not too hard for you?”

Me: “Um, yes. I really enjoy it, and I seem to have a knack for it. I just aced a course on relativistic physics.”

Manager: “I didn’t expect you to say that. I expected something fluffy like interior decorating or fashion design. If you could excuse me for a second, I, uh, need to go get something from the back.”

(She walked away. Someone else came to finish up the paperwork as the original woman “was suddenly called away.”)


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Totally Four-Scored

, , , , , | Working | December 2, 2013

(It is Veteran’s Day. Our store is giving discounts to veterans. Two women are in line to check out.)

Customer: “I served in Iraq. Do you need proof that I was in the service?”

Cashier: “Nope!”

Customer: “Okay. I thought I’d ask.”

(The next customer in line, a 70-something-year-old woman, steps up.)

Next Customer: *jokingly* “I served in the Civil War!”

(The funny thing is that the cashier actually gave her the discount. The customer had to tell her she was joking.)


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Doing More Pharm Than Good

, , , , , | Working | May 31, 2013

(My daughter has a seizure disorder. We are a low-income family, and we get low-cost insurance through the state for her. However, because of this disorder, she has separate insurance through the state; the pharmacy knows this.)

Tech: “Um, okay, so we tried to run your daughter’s medication and it won’t go through.  We have to contact [Regular] insurance to see why it won’t go through.”

Me: “Wait, no… you have to run it through [Other] insurance. I called this in like three days ago, and you are now just calling me?! That is the medication she takes for her seizures. I am out, too, and I can’t have her miss a dose.”

Tech: “We did and it didn’t work. You can pay cash for it. That’s $54.99.”

Me: “Look, I am low income. I can’t afford something that expensive. Are you sure you ran it through the right insurance?”

Tech: “Uh, yeah. It’s not my fault you let your insurance lapse or something. You need to call [Regular] insurance and take care of it on your end or else pay cash.”

(I call my daughter’s regular insurance, who confirms my side of things. They call the pharmacy and get them to approve the medication. I call back but request to speak with a pharmacist directly.)

Me: “So, did it work this time?”

Pharmacist: “Yeah, it did. I’m sorry [Tech] was acting that way. She just didn’t want to run it on the other insurance because it takes a few more steps to make.”

Me: “Yeah, I know. I’ve heard this song and dance every month for the last three months and nothing has changed. Look, my kid was totally out of her seizure meds! She could have had a seizure because of your lack of calling me about it in a timely manner and making jump through hoops I don’t need to.”

Pharmacist: “Well, I’m really busy, and I can’t watch everything they do all the time.”

Me: “Wow, you just inspired me to take my business elsewhere and call corporate to complain.”

(Within two hours, my daughter’s prescriptions were transferred to another pharmacy where they DO take the time to run it correctly and call me if/when there is a problem. I recently went back into that first store to return something and there was an entirely new staff in the pharmacy. I hope these ones do actually care!)


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