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This Employee Is The Bees’ Knees

, , , | Working | July 21, 2016

(I have taken my four-year-old son to the zoo so that we can have a nice day out while my fiancé is at work. I have issues with my knees. I have to wear my knee compression sleeves to cope with the pain. While I normally wear jeans in order to hide them, it’s hot enough out that I end up in shorts. I tend to be pretty self-conscious about the compression sleeves, especially being 26 and having self-image issues. I decide to buy tickets so that we can ride the train around the zoo, as it is my son’s favorite thing to do there. It should be noted that the employee running the train is a young woman probably a good three or four years younger than me.)

Employee: *smiles as she takes the tickets* “Just so you know, you are really rocking that look! And your little boy is super cute, too!”

Me: *stunned and pauses for a moment* “Thank you.”

Employee: *smiles again* “You know, you are the only two at the station so instead of making you wait for more passengers, you two get the train all to yourselves today. I hope you enjoy the ride.”

(True to her word, once we got on the train, she started the ride and gave us our own personal tour of the zoo even adding in more information that they normally don’t give. To the young woman that went out of her way not only to compliment me on a day where I felt like absolute s***, but to also take the time to interact with my son and me more than her job calls for, you are amazing and I hope that you are there the next time we go to ride the train! My son and I had a blast the entire time we were there.)

Bowl-ed Over With That Gesture

, , , | Hopeless | July 16, 2016

(At a local frozen yogurt bar, where you can get frozen yogurt and toppings, they have a system where once you get so many points, you can use them to get $5 off a purchase. I normally am under that on a normal day, so money isn’t an issue. However, that system is currently having work done to it, so it can’t be used. The worker at the till asked me if I knew how many points I had.)

Me: “No, not exactly. I know the system is down, though.”

Her: “Here, what’s the phone number on the account?” *after I give it to her* “You’ve got enough for $5 off. Go get yourself a bowl.”

(I essentially got a bowl for free, and I thought I would have to pay since their system is down. It’s gonna be a hot day today, and her gesture was as sweet as the yogurt!)

Lucky Number Thirteen

, , , | Working | July 8, 2016

(It’s my thirteenth birthday, and my big request for my present is a day trip to see the Smithsonian in D.C, about four hours drive from my house. After getting up super early we make the long drive, and visit the Natural History Museum, which is incredible! Afterwards, we go find a pizza place to eat at.)

Mom: *mentions something about my birthday as the waitress passes*

Waitress: *smiles* “Oh? It’s your birthday?”

Me: *internally dreading the idea of being sung to in front of people* “Yeah! I’m thirteen!”

Waitress: *winks* “Don’t worry, honey, we don’t do the singing thing here, but we do have something special for birthday girls!”

(Cut to about ten minutes later, and she deposits an adorable plushie dog in my arms! I don’t know who you are, waitress, but thank you so much! That was really sweet, and I still have the dog, who I have dubbed Max. And of course, thank you mom and daddy for an INCREDIBLE birthday! That could not have been cheap, but I will appreciate it forever!)

Tipping Over The Top

, , , | Right | July 6, 2016

(I am the customer. I’ve had bariatric surgery so I’m very limited on what and how much I can eat. My husband likes a certain dish at this restaurant, so we go and I as usual order a glass of water. I usually eat a third of his salad and maybe a bite of his seafood. I feel really guilty about not ordering a meal, so to make ME feel better, I always double tip the server. I get the bill, see the little calculation for tip on the bottom, and doubled the 20%… in cash. The server looked at me like she was going to cry.)

Server: “Oh, you don’t have to do that!”

Me: “It makes ME feel good; because I’ve had bariatric surgery and why should you still do all that work to serve us even though I don’t eat?”

(She was overcome; I guess that’s the nicest anyone had been to her that day.)

It’s A Retail Thing

, , , | Right | July 5, 2016

(I work at a sandwich shop. One of the customers, who comes in every single day, is a cashier at a grocery store across the way, and I pretty much hate him. Nothing specific, but every time he comes in he is completely disengaged from the employee serving him and he snaps at you if you ask him to repeat part of his order, or groan out loud if you ask if he wants a value meal. Whenever he comes in I brace myself for the most awkward order ever, yet I must be as professional but plastic as humanly possible, and I am prepared that no matter what I do I will get it wrong somehow. I see him walking across the parking lot, and he already has THAT face on, like he is already in an impatient mood, but I do something different. I look up, and instead of bracing for the worst, I physically relax myself and put on a big, tired smile. The customer before him has just finished their order, packed up, and passed him going out the door. I greet the regular with my big tired smile and gesture at the gentleman who just left.)

Me: “That guy. He’s usually so great, but I don’t know what I did today. Everything was wrong. It wasn’t like, anything specific, but he kept snapping at me and I didn’t know what to do.”

(I am lying. The previous customer did no such thing.)

Me: “I’m glad you’re the next customer. I don’t know what I’d do if the next customer was worse.”

Regular: “Oh?”

Me: “Yeah, you’re pretty low key when someone messes up because you totally get that it’s not on purpose; it’s just a customer service thing.” *gesturing at his name badge* “I’m just glad I’ve got a pleasant friendly face to deal with right now; you’re one of my easy customers, and I appreciate it. So, yeah, bread. You usually get wheat, right?”

(The rest of the transaction went SO MUCH SMOOTHER. As I worked we spent a minute chit chatting about customers in general and how our days were. When I asked him to clarify part of his order he just smiled and repeated himself gently instead of snapping this time. He didn’t get annoyed with my scripted upsell asking if he’d like to “make it a meal,” he paid, and he left. And every other time after that he came in, he WAS, FOR REAL, the most low-key, pleasant customer I had, and he would look for me specifically to handle his order. Turns out I am the tamer of beasts!)