I work in a big-box superstore. It is Friday, and it’s payday. Even though I have most Fridays off, I stop in today to pick up my check. I make my way back to the fitting room where the checks are distributed as usual, expecting to pick up my check and get out of there.
I give the new girl at the fitting room my name so she can find my check in the check box.
New Girl: “Ummm… I don’t think it’s in here.”
Me: “Could you check again? I kind of need it.”
New Girl: “Could it maybe be under a different name? There’s another check in here with the same last name but a different first name.”
Me: “Nope, it’s [My Name], same as always.”
She searches through the box a few more times before we both come to the same realization.
Me: “That person with the same last name… Did they sign off that they received their check?”
[New Girl] looks at the paper and gets an “Oh, no!” kind of look on her face.
New Girl: “Yeah, they did, actually.”
I sigh and head up front to explain to the human resources lady my suspicions that someone picked up my check by mistake. She sends me back to get the sign-off paper and the check box from [New Girl].
When I return, she checks for herself and, sure enough, it appears that some other employee with the same last name as mine picked up my paycheck by mistake. She decides to call her so she can bring the check back. Hopefully, it’s a simple “no harm and no foul” and we’ll get everything sorted out.
Easy, right? Wrong.
[HR Employee] explains over the phone that she got the wrong check and asks her to please bring it back. All of a sudden, though, [HR Employee] gets quiet.
HR Lady: “What do you mean, you cashed it? How can you have cashed it?”
Apparently, the other employee had gone to a check-cashing place and had MY paycheck cashed under HER name. How the heck she managed to do that, though, I haven’t a clue. It’s not like our first names are similar and easily confused; mine is much longer and starts with a completely different letter than hers. First and last names are both clearly printed on both the check and the check envelope. If she even glanced at her check, she would clearly notice that the name was not hers.
Besides that, anywhere that cashes checks is supposed to check ID specifically to prevent this sort of thing from happening. Also, there was a huge difference in the amount that each of us was to receive this pay period, so how she didn’t notice that she was being paid way more than she should’ve been is also beyond me.
This complicated matters, and the head of HR had to step in and talk to the other employee.
He told her that she needed to contact the check cashing place and return the money so that she could get the check back. (Apparently, I could not get paid until they received my original paycheck back.) Then, she needed to bring the already cashed check back to the store, give it to them, and have a talk with the head of HR to figure out how this mess even happened in the first place. He also asked for the name, number, and address of the check cashing place since they clearly cashed the check without asking for ID.
After he got off the phone, he explained that I couldn’t get paid until they got the check back. Also, since the check had already been cashed, I’d have to be paid with a voucher instead of a normal paycheck. This meant unnecessary fees from my bank over a mess-up that was completely not my fault. He apologized for the inconvenience and told me he hoped to get this resolved and have me paid as soon as possible.
You can bet that I wasn’t happy. At the time, I only had $15 to my name until I got that check, my rent was due in a few days, and I had to get another bus pass for the month in another few days so that I could even make it into work, since I live two hours away and don’t drive.
I finally got my paycheck about a week and a half later — just in time to get paid again! I had to borrow money from my mother-in-law for rent and a bus pass so I wouldn’t starve, but it’s all sorted out now.
Before they caved and did a voucher, they gave me the voided check — complete with white-out and another person’s signature on it — and told me to try and cash it. It didn’t work, for obvious reasons. Also, apparently, one of the other managers had handed my check to the other employee, so it was a failure on the manager’s part, the other employee’s part, AND the check cashing place’s part.
At least I finally got my money in the end.