I went out for dinner with my mom, my paternal uncle, my cousin, her husband, and their young son at a steakhouse-traditional restaurant hybrid. At the start, everything went pretty smoothly; we got seated and received our drinks rather quickly. Then, it was time to order. Among our orders, my cousin ordered a burger and fries for the little one.
The server sounded a bit unsure, but she still took our orders, and off she went. The kid was already fairly hungry, so when some of the first dishes arrived, he got a bit overexcited. I decided to let him taste my pasta, and, since he liked it and it was a large portion, I gave him a few more forkfuls.
Soon after, almost everything else arrived. The fries and burger did not, and obviously, my cousin’s little boy was still hungry. His father tried to distract him with his phone.
Cousin’s Husband: “All of your food will arrive when the steaks do! Don’t worry.”
The steaks got served, but neither the fries nor the hamburger was anywhere to be seen. The boy’s disappointment was immeasurable, and he started whining about not receiving his food. He began acting up, and nothing would work to get him to settle down and wait. His mother decided to gesture and get a server’s attention.
Cousin: “Hey, how’s that burger coming along? The creature’s about to blow up.”
For some reason, the server got up close to the kid, bent over, and spoke to him in a voice that I’m still not sure was an attempt at a sing-song voice or mocking:
Server: “Oh, you’re hungry, aren’t you? Don’t worry; your little burger is coming very soon!”
Then, she winked at my cousin.
We assumed they had just forgotten his food and were going to make it right then and there, so we decided to keep on eating, but even after we were done, there was no trace of either the hamburger or the fries. The only reason the poor kid didn’t try to devour a cat that passed by was that we gave him a bit of our food each.
By the time we started ordering desserts, the kid was already half-asleep, so the point of asking how it was coming along was moot, but we figured it was a good idea to ask the waiter taking our dessert orders what had happened. Apparently, according to his pager, no fries had been ordered at the table and the waiter had no idea what had happened.
Since my mom was paying for dinner that night, she decided to go inside and ask what had happened exactly for the order to be seemingly lost twice, and I followed her inside. The server that had taken our orders at the beginning was manning the till.
Server: “Oh, hey. Was everything to your liking?”
Mom: “Yes, mostly, but, there was one problem. The little one didn’t get his burgers and fries, despite us ordering them twice over. Did something happen in the kitchen?”
The server shrugged and delivered the bombshell.
Server: “Oh, with the size of your orders, I thought you all were ordering the burger and fries just to get him to shut up, given that children don’t usually eat much.”
I stared at her, quite dumbfounded. With an icy glare, my mom asked for the manager, and the server gestured wildly in the kitchen’s general direction. In a few seconds, a man with a big “Manager” label sewn on the apron approached us.
Manager: “What’s the problem tonight?”
Mom: “This waiter over here didn’t take our full order.”
Server: *Snapping back* “Lady, had we taken it, I bet you’d be here complaining about having to pay for food that had been left untouched.”
To be frank, I was quite angry and pretty confused at her reasoning, as was my mom, and seemingly even the manager wasn’t liking her attitude at all
Manager: “Well, [Server], why don’t you come in the kitchen with me?”
The server huffed and crossed her arms while walking into the kitchen. I’m not quite sure I understand what she was trying to accomplish, but it’s guaranteed that restaurant isn’t on our list of places to go anymore.