Refunder Blunder, Part 12

| Surrey, BC, Canada | Extra Stupid, Family & Kids, Technology

(Its ten minutes to close and I’m in the process of closing my store. A customer comes in with a store bag.)

Customer: “Hi, I bought a helicopter from you guys a few months ago. I was wondering if I could exchange it?”

Me: “Sure, what seems to be the problem?”

Customer: “My son flew it into a tree.”

Me: “All righty, I just need the receipt, and if you’ll pass me the copter I can see how much damage it’s sustained.”

Customer: “Oh, I don’t have the helicopter. It’s still in the tree. And I don’t have a receipt either, I don’t keep receipts. I brought the controller so you can see I actually bought it, and I’m not lying to you.”

Me: “Okay, the controller matches the copters we sell here, but I can’t just exchange the controller for a new box. I need the copter as well. And a receipt.”

Customer: “But I bought it here; the controller is proof!”

Me: “I don’t doubt that you bought it from here, sir, but I really do need everything that was in the box, including the helicopter, in order for me to do anything.”

Customer: “Well, that’s stupid. You’re telling me I drove two hours to merely exchange this copter for my son, and it was all in vain?”

Me: “I’m sorry, but I really can’t do anything until I have the copter and a receipt.”

Customer: “Well, that’s stupid. What kind of policy is that?!”

Me: “I think you’ll find most stores exercise the same policy as we do about not having the product you’re exchanging.”

Customer: “Fine! Give me your manager’s card and I’ll be back! You haven’t heard the end of this!”

(He never came back and nothing else has come of this.)

Refunder Blunder, Part 11
Refunder Blunder, Part 10
Refunder Blunder, Part 9

Stick It To The Calculation

, | Cleveland, OH, USA | Extra Stupid, Technology

(A customer calls into the store about a printing calculator he recently purchased. The calculator is AC adapter powered.)

Me: “Hello. How can I help you?”

Customer: “I just bought a calculator and the numbers won’t clear off the screen.”

Me: “Okay, why don’t you reset it using the reset button on the bottom of the calculator.”

Customer: “Okay, I reset it but the numbers are still on the display. Should I unplug the power?”

Me: “Go ahead and unplug the power and try resetting it again.”

Customer: “The numbers are still on the screen, that’s not working.”

Me: “Sir, what numbers are listed on the screen?”

Customer: “One through nine.”

Me: “…Sir, is it a sticker?”

Customer: “…Oh.”

No Masters Over Me

, | UK | Bad Behavior, School

(Several young men come in and begin playing on the demonstration consoles. After a short period they begin acting very inappropriately: shouting, vulgar language, etc.  I approach the group.)

Me: “Excuse me, but I have to ask that you calm down or I am going to have to ask you to leave.”

Customer #1: “Whatever.”

Group: *sniggers*

Me: “As I said, ‘sir,’ you need to keep your voices down and your language appropriate, or I am going to have to ask you to go.”

Customer #1: “You can’t talk to me like that. I want to speak to your manager.”

Me: “I’m afraid she is unavailable. If you’d like I can call security and you can speak to them.”

Customer #1: *angry* “I’m not going to be talked down to by someone that works in a shop; you need to learn your place!”

(At this my manager had come over and, obviously seeing my anger, told me to go calm down. When I returned, the lads had gone and I went on with my day and forgot all about the incident. Several weeks later, as part of my Master’s, I was working at the university setting up for an undergraduate laboratory assessment, which I was assisting the lecturer in demonstrating. In came the undergrads, and lo and behold there was my stuck up customer sitting at the bench which I am in charge of. We exchanged a glance and at the professor’s words ‘the demonstrators will be marking you on your practical skills during the course of this assessment, which accounts for 20% of your practical marks,’ his expression changed, and this time, the entitled brat did not look as confident.)

Email Fail, Part 3

| ON, Canada | Family & Kids, Technology

(An older man is with a boy about the age of eight. I assume it’s his grandson.)

Me: “Would you like to sign up to have our coupons emailed to you?”

Customer: “No, thanks.”

Me: “Okay.”

Grandson: “He doesn’t even have Internet! Slow down with the emails!”

Email Fail, Part 2
Email Fail

Not Playing Games With The Game

| Denmark | Bad Behavior, Extra Stupid, Technology

(I work in returns and customer service for a large electronics retailer in Denmark. A customer enters with a desktop PC, and I can tell, before he even opens his mouth, that he is going to be trouble:)

Customer: “I bought this gaming PC and it’s supposed to be the shit and hardcore and everything, but I installed a game and it’s lagging and I want a new computer.”

Me: “I’m sorry to hear that you’re having a problem; but let me just see if I can’t figure out what the problem is.”

(I take the PC out back and hook it up. Once it booted, I noticed a single game icon on the desktop. I started the game and sure enough, it was sluggish and unstable. Going on a hunch, I looked at which programs are running and found exactly what I was looking for. I pack up the computer and go back to the customer.)

Me: “I’m sorry, sir. I’m unable to help you with your problem, as the game is a pirated version.”

Customer: “What? This is total bull-s***. I bought this game yesterday from this store and it runs like s***.”

Me: “First of all, this game is three years old and not currently available in our store. And secondly, I can see from your µTorrent download list, that you are currently seeding the game, which is illegal. I cannot help you any further.”

(The customer hits the roof and starts ranting:)

Customer: “What? You won’t help me? What am I supposed to do with this piece of s*** computer now? It doesn’t work! Fix it.”

Me: “As I explained, I cannot help you with issues pertaining to pirated software. I’m sorry, but you’ll have to figure this out on your own.”

Customer: “I’ll just go buy an extended warranty and then smash the computer in the parking lot. You’ll have to give me a new one.”

(I try explaining to him that such abuse won’t be covered by the warranty, but he won’t listen. So while he walks inside the store carrying his PC, I calmly add a note to his receipt:)

Note: “This customer expressed intent to purchase an extended warranty for his PC and then deliberately smash the item, in order to get a refund.”

(10 minutes later I see the customer kicking his PC across the parking lot. I immediately look up recent receipts in the system and find a note on his extended warranty:)

Note: “This customer has been advised that smashing his PC intentionally will void the extended warranty, but he was adamant. We sold him the warranty, but can’t wait to refuse his claim.

(And yes, the security camera caught his little parking lot tirade.)

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