I work at a brick-and-mortar retail chain that sells electronics, but we also have some (very limited) snacks like animal crackers and Pop-Tarts.
Shortly before closing time one evening, I had two people enter the store smelling like pot. I was watching the floor while the Manager On Duty was taking care of some closing activities in the office. As the two people entered, I greeted them and asked what they are looking for.
Customer #1: “We need some backup batteries.”
I began walking them in the right direction.
Me: “Do you have any questions about them?”
Customer #2: “No.”
I noticed [Customer #1] stopping at a snack shelf and grabbing a box of Pop-Tarts before meeting back up with [Customer #2]. As there were no other customers in the store, I stood next to the aisle in case they had questions. I then saw [Customer #1] open the box of Pop-Tarts and start eating them while I was looking directly at him.
Me: “Are you planning on paying for those?”
They both ignored me, so I radioed the MOD and explained the situation. The MOD then came to the floor, we stood on either end of the aisle and watched them eat. Eventually, they left the aisle and looked at other sections in the store. At that point, [Customer #1] wasn’t even trying to hide the fact that he was eating the Pop-Tarts.
Customer #1: *To me* “Hey, can I use the restroom?”
I show him where it is.
Me: “Let me hold that box of Pop-Tarts for you.”
He declined and gave them to [Customer #2], instead.
After a while, he came out and walked around the store some more. I kept my distance, but I was close enough to see everything they were doing. Then, [Customer #1] approached the MOD.
Customer #1: “Can I see the manager?”
MOD: “I am the manager.”
Customer #1: “Then stop following me!”
MOD: “My associate saw you grab a box of Pop-Tarts, and we both saw you eating them in the aisle. We just want to make sure you are going to pay for them.”
Customer #1: “I haven’t opened the box!”
Then, he set the box down on a shelf and started to try to walk out. The MOD grabbed the box and beat [Customer #1] to the exit.
MOD: “Are you going to buy this?”
He showed the customer the opened and half-eaten box. The customer started yelling at us and causing a scene.
Customer #1: “How dare you?! I want the general manager’s information and the corporate customer service number!”
We gave him the general manager’s business card and the corporate customer service number and then he walked out. We went to find his friend.
Me: “Are you going to buy something or are you going to leave? We saw your friend eat Pop-Tarts he didn’t pay for.”
Customer #2: “I am going to buy some stuff.”
After ten minutes, he came to the checkout with the least expensive clearance items we carry.
MOD: “Are you going to pay for the Pop-Tarts your friend ate?”
After the store closed, I started getting ready to leave. I went into the bathroom to change into street clothes, and I saw a bunch of Pop-Tart wrappers on the ground and in the trash. The dude must have had a bad case of the munchies.
To date, this is the most ridiculous thief encounter I have ever had.