Unfiltered Story #93325

, , , | Unfiltered | September 7, 2017

I had just bought an SUV that had a brand of car command start that only has a few select stores that will deal with it in my city and no remote came with it. I went to a popular electronics stores I have bought the very laptop I’m typing this up on because I had excellent service then. I ask for the technician to look at my car and see if they have that remote in stock, which they don’t, so I order it in. The guy at the front desk tells me it will be in in 2-4 weeks. 4 weeks go by and I hear nothing. I figure something might have happened during shipping or something and I’m not in a super hurry to get this remote and I’m not really one for confrontation of any kind, so I don’t contact them. I also get really busy, no time between it being my work’s busy season and other commitments so another 6 weeks goes by, still nothing from them. I know they have my correct phone number. It’s getting close to winter time, which is really what I want it for so I can pre-start my car on those -30 degrees Celsius mornings. I stop by their shop after work. I tell the woman at the front my story and she checks their stock area and tells me that they do, in fact have it. Now I’m supposed to go to the back desk and schedule a time to bring my car in to program the remote. For some reason, even though he is the manager of that particular area, he doesn’t know what his guys’ schedules are, so I have to call back in 2 days time to properly schedule a time. I make the call and it’s scheduled to a time where I have only 5 minutes to spare after the drive between work and this place. So, no time to get any food, rest, etc. after my standing, manual labour job. Normally, this shouldn’t be an issue in a situation where you have a time booked for something that shouldn’t take too long because the guys doing it are professionals. I hand my car keys over to the guy at the back desk. He tells me I can sit at their kind of uncomfortable reclining chair set up near their desk to wait and “it shouldn’t take too long.” I sit down and start playing games on my phone. Half an hour goes by. I start to get hungry. There is nowhere within a 5 minute walk to get food to go, my wallet is in the car and besides, they’ll be done in a couple of minutes, right? An hour goes by. I have a splitting headache from sitting in an uncomfortable chair for so long and not being able to drink anything, my phone battery is close to dying and I haven’t seen anybody else go to the back desk and hand over keys, so why is my car taking so damn long? I also haven’t seen hide nor hair of the guy who took my keys. Then, after almost an hour and a half after handing my keys over, almost 3 months after purchase, I finally have a remote to command start my car! I bugged out of there so fast and was halfway home, after picking up food, before I realized he didn’t even tell me how to actually command start my car (It isn’t an obvious thing, I have to press and hold the panic button, release, then press and hold again. I figured it out after experimentation because no real manual came with it, either.) I cried the rest of the ride home from the stress of the work day, my headache and the hunger. The real kicker, I looked up how to program that remote myself and it would not have taken me anywhere near that long.

IP Address:

Basic Coffee For A Basic B****

, , , , | Right | August 29, 2017

(I am assisting a customer who’s asking about one of our coffee machines. Right from the get-go this woman seems to have a serious bug up her butt about something; however, I do my best to stay professional and cheery.)

Customer: “Is this really all you have? Only six models of [Brand]?”

Me: “For the moment. All of them have been ranked very highly and remain some of our best sellers.”

Customer: “Why is this one such a low price? What’s wrong with it?”

Me: “It’s the most basic model. It doesn’t have any of the fancier settings like a grinder for beans, or attachments like the foaming jet for making cappuccino.”

Customer: “So, it’s junk, then?”

Me: “Not at all. A lot of folk quite like that model. It’s simple and easy to use. It just can’t do anything besides make plain coffee.”

(The woman turns to one of our instant coffee machines, the kind you have to put capsules in, and starts rapidly flicking the handle on the capsule container up and down.)

Customer: “This is probably annoying you like crazy, huh?”

Me: “Uh… not really. If you wish to stress test how durable that machine is at making cup after cup, say for an office setting where it’s going to be in use all day, by all means, go ahead.”

(The customer gives me a sour look.)

Customer: “But you still probably hate your job, right?”

Me: “Not in the least. My coworkers and I get along wonderfully and I enjoy getting to share my own love of gadgets with the customers.”

Customer: “Yeah, right. You’re probably secretly wishing I’d just step outside and get hit by a bus right now so you don’t have to keep dealing with me!”

Me: “Ma’am, I promise you, that is not at all true.”

Customer: “DON’T F****** LIE TO ME!”

(She actually hits the coffee machine and knocks it over while shouting, causing me to take a step back. This seems to piss her off further as she then storms off to the customer service desk. Not wanting to make the situation worse, I just put the machine back and tidy up the kitchenware section until my manager comes over.)

Manager: “So… uh, we just got a complaint about you. A lady said you were being far too helpful and cheerful for an employee, that she couldn’t believe we hired such blatantly dishonest folk, and said unless we fired you this instant she was never coming back.”

Me: “Yeah… I swear, I didn’t mean to come off that way! She… well I really don’t know what her problem was.”

(My manager looks at where we’re standing and shrugs.)

Manager: “I can only guess she really needed her coffee that badly.”

License To Commit Fraud

| CA, USA | Right | August 4, 2017

(I work in the mobile phone department. When upgrading or starting a new account, phone ID is necessary. A customer comes in, wanting to upgrade to the new Apple iPhone 6. I ask for his driver’s license. He hands me his license and I begin the transaction.)

Me: “Thank you so much. It will be just a minute while I enter in your information.”

(As I am typing in the information, I see that his license has expired.)

Me: “Excuse me, sir, but your driver’s license has expired. I must have an up to date phone ID in order to complete the transaction.”

Customer: “I never got my new license from the DMV. I paid the fee a few weeks ago but it hasn’t arrived yet.”

Me: “I’m sorry, but without an expiration date on the driver’s license, I cannot continue.”

Customer: “But I need a new phone! Mine barely works anymore!”

Me: “There’s nothing I can do, sir. I’m sorry.”

Customer: “I have a picture of the temporary license they gave me.” *he starts to look up the picture on his cell phone*

Me: “I cannot use that, sir. It has to be on the photo ID.”

Customer: “Well, can’t you just add five years to my birthdate? That’s how often you have to renew your driver’s license.”

Me: “No, sir, I cannot do that. It would be considered fraud and I could lose my job.”

Customer: “But my cell phone is falling apart! I need a new one!”

Me: “Sir, I suggest you call the DMV and have them send you a new license ASAP. There is nothing I can do.”

(This went on for another minute or two. A line was forming, so I had to tell him that I needed to tend to other customers. This guy came back two-three weeks later and pulled the same story on one of my associates!)

Their Plans Were (S)quashed

, | UT, USA | Working | August 4, 2017

(Just because we thought it was funny, Coworker #1 and I would call each other silly nicknames when we passed each other in the main aisle, using a tone of mock flirtation. He’d use something common, and then I’d make an exaggerated response.)

Coworker #1: *to me* “Hey, Muffin.”

Me: “Hi, Cinnamon-Raisin Bagel with Cream Cheese.”

(Later that same day.)

Coworker #1: “Lookin’ good, Pumpkin.”

Me: “Well, hello, Butternut Squash.”

(Suddenly, Coworker #2 leans out of a nearby aisle, looking slightly annoyed.)

Coworker #2: “Would you two fruits knock it off?”

Coworker #1: “Wait, is a pumpkin a fruit?”

Coworker #2: “Actually, I think it’s a legume.”

Coworker #1: “I thought those were beans.”

Me: “[Coworker #2] thinks I’m a legume!”

Giving You An Earful About It

| Toronto, ON, Canada | Right | July 30, 2017

(I enter from the back room and see a customer yelling at my young, female coworker.)

Coworker: “You cannot open these earbuds due to hygienic reasons.”

Customer: “But I want to know if it will fit my phone.”

(I look at the phone and his existing headphones. All standard 3.5mm stereo. I stand next to her.)

Me: “Those earbuds should fit your phone.

Customer: *calmer* “She says your store won’t let me open the package on these earbuds, which is ridiculous because I cannot see if the tip will fit my phone.”

(I look at the packaging and the end part is hidden. I go and show him a 3.5mm cable, which can be opened, and show the customer that the back of the earbud packaging matches the cable.)

Me: “See? This cable has the same jack as these earbuds, and will fit your phone. It’s on the back of these earbuds the specifications. I’ll even open these up.”

Customer: *yelling* “You don’t need to open them up. It’s your fault for selling earbuds where you cannot see the plug.”

Me: “We don’t make these headphones. If you want to complain, complain with [Earbud Brand], not my coworker.”

Customer: “But you were the one who stocked these earbuds. You should have realised people cannot see what they are buying, and they cannot open them! You shouldn’t sell these.”

Me: “Well, it’s the law that we cannot sell opened boxes on earbuds for hygienic reason. I can’t change the law.”

(He pays for them and still goes on a rant about how it’s our fault.)

Customer: “When you go to [Grocery Store], do you not see the food you’re buying?

Me: “Some pasta comes in boxes and you cannot see it. Same with some of the sauces”

(He then stormed off. I finished my shift ten minutes later and walked by a grocery store: chocolate bar wrappers and soup cans caught my eye. All things one cannot see in before buying.)

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