Refunder Blunder: Christmas Gift Special

| ON, Canada | At The Checkout, Crazy Requests, Holidays, Money

Customer: “Can I return this item without a receipt? It was a Christmas gift and I don’t want it.”

Me: “You can, but it’ll ring up at the lowest price it’s been over the last 90 days, and I know that was on sale a few weeks ago, so you’ll be getting that sale price back for it.”

Customer: “But I’m pretty sure he paid full price for it. It’s not my fault your store doesn’t issue gift receipts.”

Me: “We still issue regular receipts, and we let people go past the regular 30 day return policy if it was a Christmas gift.”

Customer: “Yeah, but I don’t have the receipt, so why can’t you give me the full price for it?”

Me: “Because that’s how our system works. Without a receipt, it comes up at the lowest price it’s been sold at, whether it was from a sale or a price match to a different store.”

Customer: “This is ridiculous! I don’t want it!”

Me: “Can you ask the person who gave it to you for the receipt?”

Customer: “No!”

Me: “Then that’s all we can do.”

Customer: “This is so STUPID! I’m going somewhere else to take it back.”

Me: *to myself* “And that’s why return policies are a thing.”

Not Paying Top Dollar

| CA, USA | Crazy Requests, Technology

(I sell mobile phones at a large electronics store. It’s six days before Christmas. There are sales on certain smartphones for $1 if the person has an existing contract. We have eight pagers out. A woman approaches the help desk.)

Customer #1: “Excuse me; I need to upgrade my phone. I want the $1 iPhone.”

Me: “We have eight customers ahead of you. The wait will be at least an hour.”

Customer #1: “This is ridiculous. I’m on my lunch. I need a phone NOW.”

Me: “I’m sorry, but these customers in line have been waiting over an hour. All our associates are busy helping customers.”

Customer #1: “Why aren’t there more people working? This is so stupid. I need the $1 iPhone!”

Customer #2: *waiting in line* “It’s only a few days before Christmas, lady. Did your really think you could waltz into this store and get a phone for $1 and not wait a long time? Geez, lady!”

(With her face very red, the customer took the pager and waited in line. I guess she wasn’t on her lunch after all, because she waited in line for 70 minutes. When it was finally her turn, we couldn’t upgrade her phone because her bill was past due!)

Refunder Blunder, Part 25

| Canada | At The Checkout, Crazy Requests, Technology

Customer: “I bought this flash drive a few months ago and it doesn’t work in my computer!”

(The customer had the receipt and the packaging for it still, so I decided to give her store credit.)

Me: “Okay, I can return it for you, but since it’s over our return policy, I can only give you store credit.”

Customer: “That’s fine; I’m going to get a new one anyway.”

Me: “Okay, great.”

(I start the return on the defective flash drive and then go to put it in its respective cupboard.)

Customer: “What are you doing?”

Me: “Um, I’m putting it in the defective items cupboard.”

Customer: “No, I’ll need that back.”

Me: “But I’m giving you store credit for it.”

Customer: “Yes and I’m going to buy a new flash drive with it, but I need that back.”

Me: “I can’t give you money for it if you’re keeping it.”

Customer: “But it doesn’t work!”

Me: “Then why do you want it?”

Customer: “Because it works on my work computer!”

Me: “Oh… that’s strange.”

Customer: “Well, I can’t let you take it.”

Me: “Then I can’t give you store credit for it.”

Related:
Refunder Blunder, Part 24
Refunder Blunder, Part 23
Refunder Blunder, Part 22

Not Exactly Quick As Lightning

, | Marysville, OH, USA | Technology

(I work customer service at a large retail store that specializes in electronics. While it is mainly the job of myself and others in my position to ring customers out, if a specialized sales associate makes a sale they will often come to the front and ring the customer out themselves. On this day, my coworker, a specialist in our computing department, has ‘sold’ a customer on a router/modem combo. It should also be noted that we are required to offer what is basically an insurance plan on items that qualify.)

Coworker: *ringing up the items* “Just so you know, these both qualify for our two-year insurance plan for [price]. So if something should happen to them, like power surge damage from a lightning strike, we can replace them for you at no extra cost rather than you having to purchase a whole new set.”

Customer: *visibly alarmed* “They can get struck by LIGHTNING?! I don’t want them if they can get struck by LIGHTNING!”

Coworker: “Anything you have plugged into an outlet is susceptible to lightning strikes. What I’m saying is that if that were to happen, this insurance would allow us to replace them for you at no additional charge.”

Customer: “I don’t want them if they can get struck by lightning. I didn’t know that could happen. I don’t want them right now. I’ll have to think it over. I don’t want them if they can be struck by lightning! Put them back!”

(My poor coworker tried once more to explain that any kind of electronic plugged into that sort of power source — be it a TV, router, modem, or even a cell phone — can suffer damage from lightning strikes. The customer still refused to complete the purchase and my coworker lost out on a good bit of revenue from that sale. We got a good laugh out of it, though!)

They’re Insecure With Security

| London, England, UK | Bad Behavior

(I’ve just been hired on the Loss Prevention/Security team at an electronics store I regularly frequent. My manager is taking me through my first day’s training. It should be noted that LP has a different staff id badge design to the rest of the employees.)

Manager: “Now the one thing you need to remember, customers tend to behave differently around security personnel.”

Me: “As in they’re more polite? Less demanding?”

Manager: “Not exactly.”

(We’re later walking along an aisle when a customer comes up to us.)

Customer #1: “Excuse me, do you know where…” *she breaks off upon noticing our badges* “Oh, you’re security? Never mind, you can’t help me.”

(A while later my manager is explaining the in-store phone system when another customer approaches us.)

Customer #2: “Hey, can you call someone to tell me where the aisle for [Product #1] is?”

Me: “Sure, it’s just four aisles down that way and to the left.”

Customer #2: “Can you still call someone to show me? An actual store employee I mean? Not you rental security guys?”

(I look bewildered as my manager sighs and summons an employee. Another hour or so later, after I walked around the store a few times, I get stopped again by a couple.)

Customer #3: “Excuse me, we’re looking for [Product #2].”

Customer #4: “Honey, that’s a security guard. He doesn’t know the layout of this place.”

Me: “Uh… yes, I do. [Product #2] is at the end of aisle ten, just over—”

Customer #4: *ignoring me* “Come on, let’s find someone who actually works here proper.”

(They leave. From behind me, my manager stifles a giggle.)

Manager: “That’s what I was referring to about us getting a different treatment.”

(True to form, the entire time I worked there as LP customers would stop me, then walk off when they saw I wasn’t a regular store employee, adamant that apparently the folk whose entire job is to walk the store and know where everything is meant to be couldn’t possibly help them out.)

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