He’s Furbious

| Glasgow, Scotland, UK | Right | December 30, 2013

(I am working the register in the store where we sell electronics including toys, like Furbies, robot dogs, etc. A scruffy-looking customer comes in, followed moments later by twenty-something woman and her boyfriend. The couple begin looking at tablets, when the woman spots our Furbies.)

Woman: “Oh look, Furbies. They’re so cute! These must be new ones. They have digital eyes! They’re smaller than mine, too. Hey, Furby!”

(She starts to have a silly conversation with the Furby. Her genuine excitement is pretty adorable. I exchange an appreciative smile with her boyfriend as she chatters away. Suddenly, the scruffy customer storms over to them and grabs the Furby, throwing it hard to the ground. I come running.)

Boyfriend: “What the h*** are you doing?!”

Me: “Excuse me. If that Furby is broken, I’ll need you to pay for the damage. Now, please back off.”

Scruffy Customer: *aiming abuse at the woman* “F*** the lot of you! She was doing my head in. The stupid little b**** is acting like a kid. Are you special?! Did you get out early from your special school, *****? People like you f*** off! I f****** hate people like you when I’m trying to f****** buy stuff!”

(The woman is clearly speechless and her eyes are watering. Her boyfriend is livid and yells at the guy. I quickly pick up the Furby to check it’s not broken. The guy starts flailing his arms and tells the boyfriend that he’s going to ‘do him in.’)

Me: “Get out now, mate. You’ve threatened violence to my customers, and us three are witnesses. I’ll call the police right now. Leave.”

Scruffy Customer: “Aye. Well, **** you too you, cow. Both you f***s!”

(The boyfriend suddenly grabs the scruffy customer by the collar and turfs him out of the shop. The scruffy customer clearly gets a fright at the boyfriend’s strength and runs for it, cursing all the way down the street.)

Me: “I’m so sorry about that guy. What a moron. Are you guys okay?”

(The woman nods, crying a little, and her boyfriend cuddles her.)

Boyfriend: “I couldn’t take any more of that. She has Asperger’s, and sometimes can seem a bit childish to people who don’t know her. Thanks for trying to help.”

Me: “Ah. No problem. I hate seeing anyone get hassled by an idiot like him. Hey, I’m going to log this Furby as being smashed by a customer. I’d have to bin it, so you can just take it if you want.”

Woman: “Oh, no. That’s okay. I don’t want you to get in trouble. There are security cameras in here and you could get into bother for being seen doing that.”

Me: “Nah. My boss is more like a mate. He’d understand if it came up. Trust me. Here. It sounds like you struck a bond with it, anyway!”

(We all laugh and chat for a little while longer before they leave with their new Furby. Two days later I came in to work to find a Christmas card had been left for me, by them, as well as a £15 gift card with a note saying my lunch was on them for being so nice!)

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Free Lager For Free Labor

| UK | Right | November 20, 2013

(I’ve just fixed a customer’s laptop which had an issue outputting to a monitor. I decide not to charge him, as the problem is minor and the fix didn’t take very long.)

Customer: “Thanks a lot for that. I appreciate it. Wait here a sec.”

(The customer leaves the store and I continue serving customers. Half an hour later, he returns.)

Customer: “Here you go, mate. Hope you drink lager!”

(He puts a case of beer down on my counter and begins walking out.)

Me: “Whaa… are you serious? What’s this for?”

Customer: “For fixing my laptop!”

Me: “I… I really appreciate it, but you didn’t need to—”

Customer: “You fixed my problem quickly and with a smile. I’m not the best with technology but you were very patient with me, which is more than I can say about the staff over at [Competitor]. So enjoy that, and I’ll definitely be shopping here again!”

(That guy made my shift!)

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Their Device Passed The Acid Test

| USA | Working | October 7, 2013

(My brother’s Playstation 2 is having mechanical issues with the disk tray. Fortunately, there is a store nearby that is certified to fix it, and we take it in. Not two hours later, my mother receives a phone call screaming that we need to come pick up the unfixed system immediately.)

Mom: “Hi, we were just called about my son’s Playstation.”

Manager: “Yes, just a moment.”

(He looks very mad as he goes to the back and brings out the Playstation. It is wrapped all the way around with several layers of plastic wrap, with a big sign taped to the top reading ‘LIVE ANIMALS.’)

Manager: “Ma’am, were you aware your son hid live cockroaches in this before bringing it in? When my employee unscrewed the case they jumped right out at him! Because of this, we are banning you from the store. Please never come back.”

(My mom is obviously annoyed, but doesn’t argue. We take the system home and my mom un-wraps the system herself. She takes off the casing that they never bothered to screw back down. Finding nothing, she decides to go back the next day, but leaves my brother and me at home. Miraculously, she comes back with a brand new system straight out of the box.)

Me: “Mom, what happened?”

Mom: “That stupid manager didn’t realize his employee was high on acid, and hallucinated cockroaches coming out of the system. So for being a rude a**-hat, he gave me a new Playstation!”

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Split Opinion On The Service

| Moore, OK, USA | Working | October 2, 2013

Employee: “Welcome to [Electronics Store]. What can I get for you?”

Me: “Yeah, I need a CAT5 splitter please.”

Employee: “No, I think you need a switch. They’re over here.”

Me: “Well, you didn’t ask me what I’m doing. I know I need a CAT5 splitter.”

Employee: “Well, 85% to 90% of the time, you’re going to need a switch.”

Me: “I know what I’m doing. I don’t need a switch. I need a splitter.”

Employee: “Okay. Let’s see. What are you doing?”

Me: “I’m splitting the signal for a POS printer; that hardly needs any connectivity. So I don’t need a full signal from a switch; I need THE SPLITTER.”

Employee: “Oh. Yeah, you’d need a splitter for that. Why didn’t you say so? But we’re out.”

Manager: *who has been watching* “Jeez, I’m sorry. Splitters are right here. Also, I’m giving you 10% off for your trouble.”

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Very Bad At Stolen Goods

| Sydney, Nova Scotia, Canada | Working | August 19, 2013

(I work next to a large electronics store. I see two guys standing by a display of PlayStations. This is when they are retailing for around $500. Suddenly, each of the guys reaches down, grabs a couple of boxed PlayStations, and runs for the door. The sensor alarms go off, loudly enough that you can hear them deep in the store, but neither of the two cashiers seem to notice. I see the guys run out to the parking lot and jump into a car. I get a good look at the car, and a partial license plate.)

Me: “I just got a good look at the car they jumped into. Do you need me to make a report?”

Cashier #1: “The car who jumped into?”

Me: “…those two guys who just took your PlayStations.”

Cashier #2: *looking over* “What PlayStations?”

Me: *in disbelief* “Two guys just took a couple of PlayStations each from your display over there. The alarm went off.”

Cashier #1: “Oh, I didn’t notice.”

Me: “Look, I think I’d better report this information. Could I speak to your manager for a minute?”

(The best part? The cashier does call the manager, but she listens to the story without writing anything down. When I ask if she’d like my phone number in case they need more information, she just shrugs. Something tells me they won’t be doing so well at inventory time.)

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