Case Of Mistaken Identity Fraud

, | Opelika, AL USA | Working | August 13, 2014

(This story takes place a few days after the nationwide announcement that a large, well-known retail store had been hacked and that customers who had used credit/debit cards were at risk. I am at the return desk shortly after the store opened on Christmas Eve morning. I have a receipt; the item was purchased two days ago. The cashier looks sleepy and irritated.)

Cashier: “I need to see your ID to process this return.”

Me: *opens wallet and shows ID*

Cashier: “No, no. I need you to take it out so I can scan it.”

Me: “Why?”

Cashier: *uncaring* “I don’t know.”

Me: “Let me speak with a manager, please.”

(Not one, but two similarly irritated managers eventually come to the return desk. I ask why scanning the ID is necessary for a return, and I share my concern that my private information is at risk in light of the recent hacking incident.)

Manager: *shrugs* “Well, if someone’s gonna get your information, there ain’t much you can do but let ’em.”

Me: “…”

Flyer Doesn’t Fly With You

| ON, Canada | Right | August 7, 2014

Customer: “Is this the item that’s on for $69?”

Coworker: “Yes, that’s the one in the flyer for $69”

Customer: “Okay, I’ll get it but I want to get other things too.”

(Later the customer brings the item to my checkout.)

Customer: “Is that the one on sale?”

Me: “Yes, for $69.”

Customer: “That’s the sale price?”

Me: “Yes.”

Customer: “Are you sure?”

Me: “Yes.”

Customer: “That girl over there told me it was in the flyer.”

Me: “It is. For $69.”

Customer: “Can you check the flyer?”

(I humor her and check, but it takes me a little bit to find it in the flyer. Before I find it, the coworker from before walks by.)

Customer: “Oh, that’s her! How much is this item?”

Coworker: “$69.”

Customer: “Great, thanks!”

In The Place Of No Return

| TX, USA | Right | June 12, 2014

(An older person walks into the store with their gaming laptop.)

Employee: “How can I help you?”

Customer: “I have a virus on my computer. I had antivirus software, so I want to return it.”

Employee: “Did you update your antivirus software?”

Customer: “I shouldn’t have to. They should include every virus!”

Employee: “New viruses come out every day. Can I see your receipt?”

Customer: *hands over receipt*

Employee: “This is from [Competitor].”

Customer: “So? You sell computers. You should take it back. And you have pay me $100 for every hour I spend downloading my games again. I have DIALUP!”

Employee: “You will need to return this to [Competitor].”

Customer: “They said no.”

Employee: “Would you like a new computer?”

Customer: “I’d like to speak to your manager.”

Employee: “I’m the manager.”

Customer: “You have horrible customer service.”

Employee: “That’s because I reserve it for CUSTOMERS.”

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Electronic Moronic

| Augusta, GA, USA | Right | June 2, 2014

(I work at a big box electronics store, which is all we sell, and am answering the phones.)

Me: “Thank you for calling [Store]. This is [My Name]. How may I help you?”

Caller: “I need your electronics department.”

Me: “Yes, ma’am. Which section?”

Caller: “Your electronics department.”

Me: “We are only an electronics store, ma’am. Did you need computers, TVs, phones?”

Caller: “Electronics, please. I have already told you this.”

Me: “Yes, and as I have said we only sell electronics and I need to know what you are looking for.”

Caller: “Godd*** it, I already told you. Electronics!”

Me: “Please hold.”

(I place the customer on hold and turn to a coworker.)

Me: “Answer this and just say electronics so we can find out what she needs.”

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Didn’t Plan That One Through

| Pickering, ON, Canada | Working | May 27, 2014

(I am buying a micro-SD card. I live at home and work retail, so I don’t have lots of extra money to spend and am still on my parent’s phone plan. This company has recently started up a phone service and have tried to get people to sign up for it. I’m at the check out when the cashier speaks up.)

Cashier: “So, how much do you pay for your phone bill each month?”

Me: “Um… about $40 a month? I don’t know. I don’t pay the bills.”

Cashier: “$40 is a lot. You should sign up for our phone bundle; you’ll save money and have great service.”

Me: “Thanks, but I’m on my mom’s plan.”

Cashier: “Are you sure? [Coworker] here just signed up for it, and she likes it.”

Me: “I’m sure.” *deciding to change the subject* “So, would this card work in my phone?” *hold up my Blackberry*

Cashier: “Yeah, it should fit in there. Which company are you with?”

Me: “I’m with [Phone Company].”

Cashier: “Is your phone unlocked?”

Me: “Yes, it is.”

Cashier: “So do you, like, love Blackberry? Because if you do, if you sign up for our phone service you can keep your phone, or we can upgrade you to a new one for free.”

Me: “No, thank you. Like I said, I don’t pay the bills.”

Cashier: “But you could save a lot of money!”

Me: *losing patience* “Yes, but like I said, I’m on my mom’s phone plan. I can’t make a decision to switch providers without her here.”

Cashier: “Oh, right…”

(He didn’t bother me about the phone plan again.)

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